18 Best Satismeter Alternatives & Competitors

Satismeter is known as a powerful customer feedback tool that enables users to give positive reviews, measure satisfaction, and keep an eye on customer response to help your business grow. The platform is great for collecting customer feedback, analyzing it, and then publishing it into a roadmap.

Although these are some of the few features for building a great customer base and keeping customers happy, Satismeter isn't the only option. Luckily there are many alternatives that offer better features, and affordable pricing options.

If you're also looking for top Satismeter alternatives then look no further. We've compiled a list of 18 best Satismeter alternatives with their unique features that will help you choose the best one.

TL;DR

• Teams are looking for alternatives to Satismeter due to limited NPS campaigns, expensive pricing plans, and lack of customization.
• We have gathered a list of the top 18 Satismeter alternatives with thorough market research, and set parameters.
• Some of the popular alternatives are Zonka Feedback, Refiner, Usersnap, Userback, Uservoice, Delighted, Survicate, and more.
• Apart from Satismeter alternatives, we have also shared a list of other platforms and their various alternatives like  Medallia alternatives, SurveyMonkey alternatives, Hotjar alternatives,  Typeform alternatives, GetFeedback alternatives, Cloudcherry alternatives, Jotform alternatives, AskNicely alternatives, InMoment alternatives, Forsta alternatives, Delighted alternatives, Survicate alternatives, Qualtrics alternatives, Uservoice alternatives, Canny alternatives, Nicereply alternatives, SurveySparrow alternatives, Google forms alternatives,  Data collection tools, Forms on fire alternatives, Paperform alternatives, Fulcrum alternatives, and GoCanvas alternatives
• To see how Zonka Feedback can be your top choice as a Satismeter alternative, sign up for a free 14-day trial or book a demo!

Measure Customer Feedback & User Insights

Try the best Satismeter Alternatives to understand what users need and learn ways to delight your customers.

#1. Zonka Feedback

As one of the best Satismeter alternatives, Zonka Feedback is an easy-to-use customer feedback tool that helps businesses make feedback-driven decisions.  The platform enables you to listen to your customers and capture their insights from multiple touchpoints, and stages in the customer journey.

The data then collected is represented in the form of survey responses, team performance, trends, and snapshot reports. Based on the feedback received, Zonka Feedback also lets you create workflows, predict behavior, automate tasks, and take instant, actionable feedback to close the feedback loop.

The powerful online survey tool helps businesses collect multichannel feedback, measure customer loyalty and satisfaction, and use the insights to improve overall customer experience. As a Satismeter alternative, you can capture multichannel feedback and collect feedback through email surveys, in-app surveys, in-product, website surveys, SMS, QR codes, kiosk surveys, and more.

Zonka Feedback Features

• Easy-to-use survey builder with 100+ templates and complete customization

• Create segments to take targeted actions on your feedback

• Get insights into the customer journey, pain points, behavior trends, and more

• Add workflows and automate actions while closing the feedback loop

• Advanced survey skip and hide logic to make surveys more effective

• Website feedback widgets like feedback buttons, website popup surveys, slide-up surveys, and more to capture in-moment visitor feedback

• Advanced targeting and user segmentation

• Seamless integration with third-party apps like Hubspot, Salesforce, Zendesk, and more.

• Complete white-labeling and branding surveys to resonate with your brand

Pricing:

Zonka Feedback offers both Free and Paid plans. The paid plan (Starter) starts at $49 per month and offers advanced features, like CX, project management and automation feature request tracking, white-labeling, offline surveys, custom domain and skip logic, location-based surveys, randomization, and more.

#2. Refiner

As one of the top Satismeter alternatives, Refiner is a survey software specially designed for SaaS and digital products. This platform is renowned for its extensive customization options for product survey questions and forms, which contribute to higher response rates. One of the best parts about Refiner is the platform goes beyond the basic surveys like NPS, CSAT, and more for all your business needs.

Refiner Features

• Collect customer insights in minutes with ready-to-use survey templates

• Design templates as per your brand to gain better value

• Get all used cases to collect feedback through NPS, CSAT, CES, Product-Market fit survey, and more

• Get Microsurveys to gather quick and specific feedback from customers

Pricing: The essential plan starts at $79/month, billed annually.

#3. Usersnap

Another Satismeter alternative is Usersnap which enables businesses to capture, organize, respond to, and scale user feedback all in one place. An interesting part of this customer feedback platform is that businesses can quickly streamline issues, and feature requests, suggestions, feature requests, and product survey responses to capture and prioritize the most effective online surveys.

Usersnap Features

• Build impactful products by scaling issue tracking, user testing, in-app research

• Put user needs at the center of your product development

• Allow users to send screen captures, target Microsurveys, track feedback activities, and more

• Categorize feedback with labels into important topics

Pricing: The startup pricing plan starts at $69/month. However, the company plan starts at $129/month.

#4. Userback

Userback emerges as a prominent contender among Satismeter alternatives, simplifying the process of iteration through contextual user feedback tools, trigger surveys, meticulous bug and issue tracking, and feature validation. What distinguishes Userback is its capacity to efficiently centralize the entirety of the feedback process, enhancing both internal team interactions and external collaboration. Additionally, Userback's bug and issue tracking feature equips your testers and developers with all the necessary resources to create a survey effectively.

Userback Features

• Ditch the email, spreadsheet, and manual process and get everything in one place

• Collect more of what counts through in-app or onsite visual feedback, Microsurveys, and community portal

• Push bug and issue tracking directly to the developer workflow

• Collect new product ideas, and validate existing ones quickly

Pricing: The essential plan starts at $59/month.

#5. Uservoice

Uservoice is a notable alternative to Satismeter, offering users the means to shape the future of their products by leveraging genuine user feedback and promptly closing the loop on customer input. This platform facilitates the adoption of continuous product exploration and the conversion of user feedback into practical insights that drive sustained innovation. For businesses utilizing Uservoice, the ability to prioritize opportunities arises from the wealth of valuable customer feedback.

Uservoice Features

• Transform your product’s future through real user feedback

• Embrace continuous product discovery, transforming user feedback into actionable insights

• Prioritize opportunities through insightful user feedback, focusing on impactful solutions

• Address and respond to feedback with low-effort, real-time, scalable tools

Pricing: The essential plan starts at $699/month, billed annually.

#6. Canny

Canny stands as one of the top alternatives to Satismeter, assisting businesses in consolidating and evaluating product feedback in a single location to shape a well-informed product feedback strategy. Its primary objective is to provide insight into customer preferences, helping brands prioritize the features most significant to their customer base.

Canny Features

• Collect customer feedback and discover valuable insights

• Understand what your customers want to build customer-centric products

• Automatically group similar requests, and pin important updates at the top of any post

• Close the product feedback loop with automated updates

Pricing: The essential plan is $360/month, billed annually. However, you can also start with a free account.

#7. Marker.io

Marker.io empowers users to gather feedback and report bugs directly from a website, eliminating the need to navigate away from it. This customer feedback platform excels at collecting real-time data from live websites, involving teams, clients, and users. One of the standout features of Marker.io is its ability to report issues on a website using feedback widgets.

Marker.io Features

• Collect feedback and bug reports that developers understand

• Report issues on your website with the feedback widget

• Get your point across with visual markups and a high-fidelity screen capture

• Make the widget your own with custom color and branding

• Get all the technical data your developers need, automatically added to your favorite tools

Pricing: The starter plan starts at $39/month, billed annually.

#8. Maze.co

Maze, positioned as one of the leading Satismeter alternatives, offers users the capability to market research survey templates and establish powerful customer feedback tools and portals where customer input becomes the cornerstone of product management and decision-making, especially for large enterprise firms. The platform expedites the process of the customer effort score collecting feedback from happy customers, employee feedback and employee insights, transactional feedback, and assessing customer sentiments to maintain a thorough understanding of the entire customer journey.

Maze.co Features

• Scale customer insights with AI-powered research

• Get holistic solutions for continuous product discovery

• Scale customer insights with the intuitive builder

• Get fast access to a global panel or target your own pool

Pricing: The starter plan starts at $99; however, it also offers a free plan.

#9. MoEngage

MoEngage serves as a customer engagement platform, fortified by an exceptionally robust AI engine. Since its establishment in 2014, this platform has been dedicated to offering customer engagement strategies characterized by a relentless focus on customer satisfaction at a broad scale, accompanied by a commitment to ongoing product enhancements.

MoEngage Features

• Empower marketers and product owners with AI-driven insights to create omnichannel experiences

• Go beyond campaign and product analytics with AI-driven capabilities

• Prevent customer churn and empower marketers with actionable consumer insights

• Proactively identify and remove bottlenecks to optimize your customers’ journeys

Pricing: You can request a demo to learn about their pricing plans.

#10. Instabug

Instabug stands out as a leading alternative to Satismeter, offering brands the means to acquire invaluable insights through user feedback. This platform serves as a conduit for businesses to actively listen to their customers, facilitating data-driven decisions and the enhancement of app performance. Primarily centered on the collection of user feedback for mobile app surveys, Instabug empowers brands to gather input from various stakeholders and observe user behavior.

Instabug Features

• Get Valuable Insights With User Feedback

• Provide a channel to hear from your users to make data-driven decision

• Receive feedback quickly, early, and often

• Collect feedback proactively with user surveys

• Analyze the feedback you get to make data-driven decisions and prioritize fixes

Pricing: The basic plan starts at $249/month, billed annually.

#11. Delighted

As a top Satismeter alternative, Delighted provides users with a quick and effortless means to collect feedback through diverse channels like website feedback forms, email surveys, in-app feedback forms, and customer surveys. With its user-friendly website feedback tool, brands can promptly initiate surveys on any webpage they choose. One of the standout aspects of this Satismeter alternative is its capacity to have automated surveys up and running within minutes, significantly reducing the setup time compared to days.

Delighted Features

• Easy setup needs as minimal technical knowledge required

• Customize and translate your survey to 30+ languages

• Send your website feedback surveys to users once, on a recurring basis, or after an interaction

• Test your survey before it’s live

Pricing: You can create a free account to get the pricing details.

#12. SurveyMonkey

SurveyMonkey, a widely recognized alternative to Satismeter, presents a comprehensive set of features for gathering customer feedback and conducting in-depth analysis to generate actionable business intelligence. This cloud-based platform delivers real-time insights and advanced analytics capabilities, equipping the development team to enhance the company's online effectiveness.

SurveyMonkey Features

• Advanced survey creation with AI guidance for creating better questions

• 250+ survey templates for various use cases

• Manage multiple users and gain visibility through data collected across locations

• Make feedback automated and actionable by connecting to key business systems

Pricing: The essential plan starts at $55/month, billed annually.

#13. SurveySparrow

SurveySparrow as one of the prominent alternatives to Satismeter, is widely recognized for product performance and its capacity to facilitate focused online interactions and surveys, thereby enabling the collection of customer characteristics and feedback from website visitors. This, in turn, promotes a larger user base, and a better understanding of the target audience and their requirements and contributes to the enhancement of business growth of the product performance and overall customer experience of membership sites.

SurveySparrow Features

• Get valuable information from the website visitors with chat-like website feedback surveys

• Acquire data-driven feedback from your website visitors

• Get appealing UI to engage the audience better

• Multi-device compatibility for in-app surveys

Pricing: You can connect with the sales team to learn about their custom pricing plans.

#14. Hotjar

Being one of the top Satismeter alternatives, Hotjar allows users to collect data on customer experiences through website surveys. Being one of the top online survey tools it helps you to understand your potential customers better, and what they are looking for in your product or services. One of the best parts about Hotjar is that you can place the online survey across an entire website or trigger it so it only pops up on specific pages and/or after the user requests specific actions.

Hotjar Features

• Place survey across your entire website or trigger website popup surveys on specific pages

• Quickly understand your visitors and measure the satisfaction of your customers

• Customize Feedback, and Surveys to match the style and personality of your brand

• Get all feedback displayed through graphs and bar charts in dashboards

Pricing: The essential plan starts at $32/month. You may also go for its free plan.

#15. Typeform

Typeform is another popular Satismeter alternative that enables businesses to create forms and promotes survey collection into a fun and friendly conversation platform for users. One can quickly create standout surveys for websites and apps in minutes. The best part about this platform is that it quickly allows you to create personalized surveys by using its intuitive survey builder and creator.

Typeform Features

• Get advanced question types, multiple choice, dropdowns, ratings, and more

• Offers a range of pre-designed templates for different use cases

• Provides real-time reporting and analytics for better insights and informed decision

• Get high-quality feedback on the websites

• Add a range of questions, one at a time to keep the audience engaged

Pricing: The initial plan starts at $25/month, billed annually.

#16. Survicate

Survicate distinguishes itself as a top-tier alternative to Satismeter, delivering powerful features for the collection and examination of feedback. It stands out in its ability to offer an array of various survey responses and formats, allowing users to obtain feedback from customers in both qualitative and quantitative forms. With a wide selection of 125+ pre-built survey templates, users have the flexibility to create polls from scratch while enjoying full customization options to align survey solutions with their brand's style guide.

Survicate Features

• Build any survey in minutes using an intuitive drag-and-drop creator

• Automate data collection with recurring surveys for valuable insights

• Integrate with your favorite tools in a single click

• Collect customer feedback at scale in minutes, not weeks

Pricing: The initial plan starts at $99 per month, billed annually.

#17. Proprofs Survey Maker

ProProfs Survey Maker is a favored selection among online survey form builders and ranks as one of the top Satismeter alternatives. It is a top survey tool and a perfect fit for those looking for one-click surveys to gather information about the target audience in the simplest way. You can even create beautiful online surveys with the easiest online survey software, and customize it with your brand identity and logo.

ProProfs Survey Maker Features

• Create a survey in under 60 seconds

• Pick from 100+ ready-to-use templates

• Ask visitors questions without even leaving your website

• Easily create beautiful surveys with a free survey maker tool

Pricing: The initial plan starts at $19/month. You can also try it free for 15 days.

#18. SurveySensum

SurveySensum is an AI-driven customer feedback tool designed to help teams acquire feedback from digital sources at different stages of the customer journey. Among its remarkable features, in-app feedback stands out as it provides a comprehensive suite of capabilities, making it easy for teams to carry out surveys, capture customer feedback, and extract valuable insights.

SurveySenum Features

• Helps to choose the right survey for the right audience and touchpoints

• Get in-built survey templates, and add custom questions depending on the objective

• Gather feedback, take action, and close the loop with the help of the CX team

• Effortlessly create in-app surveys, ensuring a seamless feedback experience

Pricing: You need to connect with their sales team to learn about the pricing plans.

Wrapping Up

These are the 18 best Satismeter alternatives that you can choose from to make your user and customer happy, take actionable customer feedback, measure satisfaction, and make the customer experience process a piece of cake. As a customer feedback company, you need to remember that the best tool isn’t the one that enlists the most features, but the one that provides the optimal solution to your problems at the best price.

Each of these alternatives has its own strength, and unique key features too. However, if you're still not sure which platform to choose, you can take Zonka Feedback's 14-day free trial. You can take advantage of this cost-effective platform to get started today.