Measure & Improve User Experience with AI Powered Product Feedback Software

Product feedback refers to the user feedback collected through various feedback tools to help businesses understand customer needs, refine product features, and enhance feature adoption. With the right product feedback software, businesses can gather actionable insights, track user satisfaction, and improve the customer experience by continuously iterating based on real user input.

By using a product feedback tool, companies can collect user feedback at key interaction points, analyze customer insights, and prioritize feature requests based on real customer demand. This enables product teams to build customer-centric solutions that align with user expectations.

With Zonka Feedback, you can start collecting feedback within minutes. Simply create surveys, customize them to fit your product’s user experience, choose a display format (in-product surveys, pop-up surveys, feedback forms, or embedded surveys), and launch them—no coding required.

Zonka Feedback’s customer feedback software integrates seamlessly into your existing tech stack, providing real-time customer insights that drive informed decisions for product teams. Whether you need feedback on new product features, feature adoption, or usability issues, the platform ensures efficient and streamlined collecting feedback processes.

You can get started with Zonka Feedback’s product feedback software with a 14-day free trial. Pricing depends on factors like the number of surveys, survey responses, user access, and advanced features such as AI-powered analytics, role-based dashboards, and automation workflows. Visit our pricing page for a detailed breakdown of available plans.

Zonka Feedback is the best product feedback software that offers:

• Multiple feedback collection methods – in-product surveys, pop-up surveys, feature requests, and bug reports

• Custom surveys with branding and user segmentation

• Feedback loop automation to close the loop with customers

• Integration with project management tools such as Jira, Trello, and Asana

• Real-time analytics and AI-powered insights for product teams

You can easily create a product feedback survey with Zonka Feedback’s product feedback software by following these steps:

1. Log in to Zonka Feedback and go to the Dashboard.

2. Click on "Create Survey" or the "+" icon in the left sidebar.

3. Choose a Template from product feedback surveys or create a custom one.

4. Add questions relevant to product feedback, such as feature requests, usability ratings, or bug reporting.

5. Click on "Design" to customize branding, fonts, colors, and layout.

6. Click "Next" and select "Product Feedback" as the survey category.

7. Choose "Web Widget" as the deployment method and select the widget type:

   • Feedback Button – A floating button users can click anytime.

   • Popup Survey – Appears based on triggers like page load, time spent, or interactions.

   • Slide-up Survey – A less intrusive feedback widget that appears at the bottom of the page.

   • Embedded Survey – A survey placed within a product page or dashboard.

8. Configure widget settings, including:

   • Trigger rules (e.g., user clicks, exit intent, after an interaction).

   • Behavior settings (e.g., show once per session, delay timers).

   • Targeting rules (e.g., display to specific user segments, feature testers).

9. If embedding the survey, click on "Get Code" and copy the embed script or API key.

10. Paste the survey embed code into your product’s UI or configure API endpoints for automated feedback collection.

11. Click "Launch" to activate the survey and start collecting product feedback.

With Zonka Feedback’s product feedback software, businesses can efficiently collect user feedback, prioritize feature requests, and optimize their product roadmap based on actionable insights.

Yes, Zonka Feedback’s product feedback software offers full white-labeling, allowing businesses to use a custom domain, brand colors, and logos for a seamless customer experience.

With Zonka Feedback’s feedback software, businesses can deploy various product feedback surveys to improve product adoption and track customer satisfaction.

• Pop-Up Surveys: Triggered by user interactions to collect feedback on specific product features.
• Feature Request Surveys: Enable users to submit and vote on new ideas and specific features they want to see.
• Customer Satisfaction Surveys (CSAT, CES, NPS): Measure customer satisfaction, ease of use, and overall user experience.
• Bug Report Forms: Allow users to report bugs, usability issues, and product feature failures.
• Product Roadmap Prioritization Surveys: Help product teams understand which product features to prioritize.

Zonka Feedback enables behavioral data-based triggers, such as:

• Time spent in product – Display surveys after significant user engagement.

• Feature usage tracking – Collect feedback when users interact with a new feature.

• User activity milestones – Trigger surveys when users complete a specific task.

• Bug report triggers – Ask for feedback when users encounter errors.

Yes, Zonka Feedback allows advanced targeting based on:

• User segments – New users, power users, or inactive users

• Product usage – Users who interacted with a specific feature

• Customer satisfaction – High or low customer effort score

• Subscription tiers – Free vs. premium users

Yes, Zonka Feedback supports mobile apps and web apps, ensuring smooth integration for product teams. Businesses can collect user feedback directly from mobile users to improve product adoption.

Zonka Feedback integrates seamlessly with:

• Project management tools: Jira, Trello, Asana

• CRMs: HubSpot, Salesforce, Pipedrive

• Collaboration tools: Slack, Microsoft Teams

• Automation tools: Zapier, Make, Integrately

• Data visualization tools: Google Sheets, Tableau

Zonka Feedback’s product feedback tool is quick to set up:

• Choose a survey template or create a custom feedback form

• Select a survey format (in-product, pop-up, embedded, or email)

• Customize survey logic, branding, and targeting

• Publish the survey and start collecting product feedback instantly

Product feedback surveys can be tailored for different product teams. Below are some key industries where collecting feedback is crucial:

SaaS & Technology

• How easy was it to use the new product feature?

• Were you able to complete the desired action without issues?

• What additional feature requests would improve your experience?

E-commerce & Retail

• How satisfied are you with the checkout process?

• Did you find the product descriptions clear and informative?

• What would improve your customer experience on our platform?

Healthcare & Medical Software

• How easy was it to book an appointment using our software?

• Did you find the health-related features useful?

• Were there any challenges in accessing medical data?

Financial Services & Banking

• How intuitive was our mobile banking app?

• Did you face any difficulties during the payment process?

• What additional product features would improve your experience?

Zonka Feedback offers advanced reporting to analyze user feedback:

• Snapshot Reports – Quick overview of product user insights

• Response Insights – Deep dive into qualitative insights and user satisfaction trends

• Product Roadmap Reports – Track feature requests and existing feedback

• Bug Reports Analysis – Identify recurring issues affecting product adoption

• Text Analytics & AI Sentiment Analysis – Analyze user research and customer insights

With Zonka Feedback’s product feedback software, businesses can consolidate product feedback, optimize their product roadmap, and improve customer satisfaction.

Yes, Zonka Feedback’s product feedback tools are fully optimized for mobile apps, web apps, and desktop interfaces. Surveys automatically adapt to different devices, ensuring a seamless user experience.

Yes, by using product feedback tools, businesses can:

• Collect user feedback to identify usability issues

• Track feature adoption and improve the customer journey

• Enhance the feedback loop by closing the loop with users

• Personalize the product roadmap based on customer needs

With Zonka Feedback’s best product feedback tools, businesses can improve customer satisfaction, drive product adoption, and create valuable customer insights that fuel growth.