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Powerful Healthcare Survey Software

Empower your healthcare network to truly listen to patient voices with Zonka Feedback's secure, HIPAA-compliant platform. Effortlessly manage high volumes of patient feedback, deploy AI to understand needs, and act swiftly to enhance care quality and patient satisfaction.

Healthcare - Banner
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Clinics
Capture patient voices to refine appointment handling, personalize care, and improve overall clinic experience.
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Hospitals
Collect feedback across wards and departments to enhance patient care pathways and optimize hospital services.
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Medical Practices
Gather insights to adjust treatment plans, improve care quality, and foster long-term patient relationships.
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Aged Homes
Listen to residents and families to deliver compassionate, individualized care that enhances quality of life.
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Pharmacies
Leverage patient feedback to ensure accurate medication dispensing, personalized advice, and improved customer interactions.
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Diagnostic Imaging Labs
Use patient feedback to improve scheduling, reduce wait times, and deliver a more comfortable imaging experience.
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Mental Health Centers
Capture patient insights to refine therapeutic approaches, ensuring care is tailored and impactful.
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Urgent Care Centers
Collect real-time patient feedback to enhance responsiveness, reduce wait times, and deliver swift, quality care.
Trusted by 1000+ Brands Globally
  • Akumin-logo Tshela Healthcare HALLE-1 Cold Lake Primary Care Network MaxLife-Logo-bw Bonnyville Primary Care Network
Comprehensive Patient Feedback Tool

Collect Patient Feedback At Every Touchpoint 

Effortlessly create and deploy patient feedback surveys across every touchpoint, department, and location in your entire network. Collect in-the-moment insights seamlessly—on-premise with kiosks, tablets, or iPads, or via email, in-app, and SMS—to improve care and elevate patient satisfaction.

  • AI Survey Builder & templates for every stage
  • Collect offline via Kiosk, Android, iPhone, and iPad surveys
  • Email surveys, QR code surveys, in-app surveys, SMS surveys
Healthcare survey - Collect Feedback- Top features
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HIPAA Compliant Surveys

Protect Patient Privacy with HIPAA-Compliant Feedback Tool

Ensure patient data security with fully HIPAA-compliant surveys. Get encrypted storage, role-based access controls, and BAAs, ensuring your healthcare organization meets the highest compliance standards.

  • Secure Data Storage
  • Role-based Access Control
  • Business Associate Agreements
CX Automation

Patient Experience Automation

Streamline patient care with Zonka Feedback’s advanced automation. Customize workflows to trigger real-time alerts based on patient feedback, automate survey distribution, and route feedback to the right teams for immediate responses and timely actions.

  • Workflow Designer
  • Automated follow-ups
  • Real-time alerts & notifications to teams
Healthcare survey - CX Automation - Top features
Healthcare survey - Close feedback Loop - Top features
Closing Feedback Loop

Make the Patient Feel Valued with Closed Loop Processes

Enable your team to address every patient concern promptly and make them feel valued. Set up autoresponders or automatically route patient feedback to the right healthcare staff for instant resolution and timely follow-ups. 

  • Centralized Patient Interactions
  • Patient Case Management
  • Automated Follow-ups
Location & Agent-based CX

Gather Location and Frontline Insights to Elevate Patient Care 

Track patient feedback across various locations and departments as well as measure frontline teams’ performance with Zonka Feedback. Access detailed insights that help you identify trends, benchmark performance, and implement targeted improvements to consistently elevate care quality and patient satisfaction across your entire network.

  • Location-based Feedback Insights
  • Frontline Performance Tracking
  • Compare Performances with Leaderboards
Advanced Reporting - CES
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AI Analytics

AI Themes & Sentiments 

Advanced patient insights, now with AI! Categorize patient feedback based on themes and identify intent and urgency using sentiment analysis. Effortlessly prioritize improvements, tackle critical issues, and transform your patient experience to drive exceptional care.

  • Sentiment and Customer Emotions
  • Themes and Entities
  • Urgency and Intent-Based Routing
  • Automatic Tagging
Integrations

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

  • Sync CX Data: Automatically sync CX data with your systems.
  • Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
  • Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
  • APIs and Webhooks: Build custom integrations and workflows.
Integrations 1 - NPS
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Intercom

Send NPS Surveys to your prospects and customers inside Intercom Messenger, in Custom Bots, via Emails, and in Posts.
zendesk

Zendesk

Embed NPS Surveys inside Zendesk emails, signature or trigger surveys after a ticket is updated, solved, or closed.
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Freshdesk

Create Contact Lists in Zonka Feedback based on conditions and filters. Use these lists to send Email Surveys.
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Help Scout

Measure Team Performance and Customer Loyalty by embedding NPS Surveys inside Help Scout conversations.
Zonka Feedback APIs & Integrations

Integrations & APIs

Use Integrations and APIs to trigger NPS Surveys and measure Customer Loyalty at the right time.
Zonka Feedback Webhooks

WebHooks

Deliver real-time feedback alerts via Webhooks, enabling instant action and seamless integration into workflows.
Enterprise Solutions

Ensure Enterprise CX Excellence

Scale Up without Worrying about Customer Data

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Data Security & Compliance

ISO 27001:2022 certification & GDPR & HIPAA compliance

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SSO and User Permission

Single sign-on and user controls to manage roles and access levels

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Data Hosting & Localization

Flexible data hosting across multiple global data centers.

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Enterprise-grade Services

Import historical data, get custom integrations, and expert CX consulting

Powerful Patient Feedback System

Everything You Need to Deliver Exceptional Patient Experience

Zonka Feedback offers a powerful patient feedback system to build and scale healthcare feedback programs. Collect and measure patient feedback, get real-time insights, and automate closing the feedback loop.

AI Survey Builder

Design surveys effortlessly with AI, pre-defined templates, and advanced customization, supporting multiple languages and comprehensive question types.
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Multi-channel Feedback Collection

Collect feedback seamlessly across email, SMS, web widgets, in-app surveys, and offline modes, ensuring broad and consistent data capture.
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NPS, CES, and CSAT Surveys

Measure loyalty, effort, and satisfaction with specialized survey tools, offering detailed insights into customer experience metrics.
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AI-driven Platform

Create intelligent feedback programs through AI-driven survey creation, sentiment analysis, and AI insights. Automatically categorize feedback by themes and urgency, utilize AI translations, and generate summaries for data-driven decisions.
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Workflow Designer

Automate feedback management with customizable workflows, ensuring timely follow-up actions and closing feedback loops efficiently.
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Advanced Reporting

Create customizable, location-based, or agent-based reports filtered by CX metrics, questions, and attributes.
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Collaborative Response Inbox

Centralize and manage all feedback responses, enabling team collaboration, issue tracking, and effective communication directly from the platform.
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Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.
Kanagaraj
Kanagaraj S.
Sankara Eye Hospital
Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.
Nachiket
Nachiket Bandekar, IT Director
Damas Jewellery
This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization
Sandeep
Sandeep Dua
Select CITYWALK Mall
The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system
vinit
Vinit R
Healthcity Cayman Islands
What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.
Rafael
Rafael H.
Founder & CEO at Reteamly
Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.
chris-salans
Chris Salans
Owner, Mosaic Bali
Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.
Shefali
Shefali V.
Director Of Operations at AMAZON WOOD PVT LTD
Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.
louis
Louis I.
Griswold Home Care
The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.
Larry
Larry W.
Digital Marketing - Higher Education & Diversity
FAQs

Healthcare Frequently Asked Questions

What is Zonka Feedback’s healthcare survey software?

Zonka Feedback is a powerful healthcare survey software designed to help healthcare organizations collect and analyze patient and staff feedback. It simplifies survey creation, distribution, and reporting to improve care quality and patient satisfaction.

How does Zonka Feedback’s survey tool for healthcare work?

Zonka Feedback’s survey tool for healthcare enables you to design and distribute surveys across channels like SMS, email, WhatsApp, kiosks, and QR codes. It centralizes responses, categorizes feedback, and generates actionable insights to enhance healthcare services.

Can Zonka Feedback’s survey tool for healthcare help meet NABH compliance?

Yes, Zonka Feedback aligns with NABH standards by collecting feedback on required metrics like cleanliness, staff behavior, and timeliness. It generates audit-ready reports and tracks issue resolution to support accreditation requirements.

Is Zonka Feedback’s healthcare survey tool HIPAA-compliant?

Yes, absolutely. Zonka Feedback ensures compliance with HIPAA standards by securely managing patient data through encryption, access controls, and robust data privacy measures.

What reports can Zonka Feedback’s healthcare survey software generate for NABH audits?

Zonka Feedback generates detailed reports, including patient satisfaction trends, feedback analysis, and complaint resolution metrics. These reports are tailored for healthcare providers to support continuous improvement and accreditation audits.

What types of healthcare surveys can I create with Zonka Feedback?

Zonka Feedback supports a wide range of healthcare surveys, including patient satisfaction surveys, staff feedback surveys, discharge surveys, and post-care follow-ups, all customizable to suit your facility’s needs.

How does Zonka Feedback help resolve negative patient feedback?
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Zonka Feedback sends real-time alerts for negative feedback, assigns tasks to the relevant team members, and tracks resolution progress, ensuring quick and effective issue management.

Is Zonka Feedback’s healthcare survey tool suitable for large hospital chains?

Yes, Zonka Feedback is scalable and ideal for corporate healthcare chains and multi-location facilities. It centralizes feedback management, ensuring consistent care quality across all locations.

How does Zonka Feedback’s healthcare survey software support patient experience improvement?

Zonka Feedback collects real-time patient feedback, analyzes insights, and enables quick resolution of complaints. This helps healthcare providers proactively address concerns and continuously improve the patient experience.

Can staff feedback be collected using Zonka Feedback’s survey tool for healthcare?
Yes, Zonka Feedback supports staff surveys to monitor workplace satisfaction, improve internal processes, and meet NABH standards for workplace safety and HR management.
What channels does Zonka Feedback support for healthcare surveys?
Zonka Feedback supports surveys through SMS, email, WhatsApp, kiosks, QR codes, and web links, providing comprehensive feedback coverage at every touchpoint.
Can Zonka Feedback help improve online reputation of the hospital?
Yes, Zonka Feedback helps enhance online reputation by automatically redirecting patients who provide positive response to Google reviews page, requesting them to share their reviews for boosting online reputation. This boosts your visibility and attracts more patients to your facility.
How does Zonka Feedback support grievance management?
Zonka Feedback converts negative feedback into actionable tickets, assigns them to relevant teams, and provides escalation options for unresolved issues. This ensures timely resolution and aligns with healthcare standards like NABH.
Can Zonka Feedback integrate with hospital management tools?
Yes, Zonka Feedback integrates with various hospital management tools, CRMs, and other software, enabling seamless feedback collection, centralized data management, and improved operational efficiency across the healthcare facility.
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