Powerful Healthcare Survey Software

Zonka Feedback is a comprehensive healthcare survey software designed to help healthcare providers and organizations collect patient feedback, measure patient satisfaction, and gain actionable insights to improve patient care. It is a powerful tool for the healthcare industry that enables multi-channel feedback collection, seamless reporting, and HIPAA compliance to enhance overall patient experience.

Zonka Feedback allows healthcare providers to collect patient surveys across multiple touchpoints, including patient check-in, treatment, and post-care follow-ups. It helps:

• Track satisfaction scores in real time.

• Identify trends in patient expectations and healthcare experiences.

• Gain insights into service quality and areas for improvement.

• Ensure better outcomes by proactively addressing patient needs.

Zonka Feedback supports various healthcare surveys, including:

• Patient Satisfaction Surveys – Measure overall patient experience and service quality.

• HCAHPS Surveys – Create long surveys to collect standardized hospital feedback for healthcare industry regulatory compliance.

• Patient Check-in & Discharge Surveys – Track service efficiency and care experience.

• Employee Engagement Surveys – Assess healthcare staff well-being and workplace satisfaction.

• Net Promoter Score (NPS) Surveys – Measure patient loyalty and likelihood of recommendations.

Yes! Zonka Feedback ensures HIPAA compliance, protecting patient data through:

• End-to-end encryption for secure survey responses.

• Role-based access controls to safeguard healthcare staff and patient records.

• Audit-ready reporting to meet regulatory standards.

• Closing the feedback loop for CAPA.  

Zonka Feedback helps healthcare facilities meet NABH requirements by:

• Collecting patient feedback on key metrics like cleanliness, staff behavior, and wait times.

• Generating real-time reports that are audit-ready for NABH assessments.

• Tracking grievance resolution to ensure compliance with patient care standards.

Yes! Zonka Feedback enables healthcare organizations to deploy surveys across multiple locations and track patient satisfaction from different branches. You can:

• Compare satisfaction scores across different hospitals, clinics, or departments.

• Standardize patient experience for consistent service quality.

• Analyze real-time data in a centralized dashboard.

Zonka Feedback enhances patient care by:

• Providing real-time feedback from patients for immediate service improvements.

• Identifying areas needing attention before they escalate into bigger issues.

• Reducing administrative burdens with automated feedback collection.

• Using deep integrations with hospital management systems (HMS) for streamlined operations.

Zonka Feedback provides real-time alerts when negative feedback is received. You can create automated workflows to:

• Create automatic issue tickets for quick resolution.

• Assign concerns to the right team for immediate follow-ups.

• Track resolution status to ensure concerns are addressed effectively.

Zonka Feedback supports multi-channel feedback collection, including:

• SMS & Email Surveys – Send automated patient satisfaction surveys post-appointment.

• WhatsApp Surveys – Engage patients via secure messaging for higher response.

• Kiosk Surveys – Use an offline survey app at clinics and hospitals for easy data collection.

• QR Code Surveys – Allow patients to scan and respond at their convenience.

• Website & In-App Surveys – Gather feedback through digital portals.

Yes! Zonka Feedback helps organizations in the healthcare industry to enhance their online reputation by:

• Automatically redirecting satisfied patients to Google Reviews.

• Encouraging new patients to leave feedback on healthcare review platforms.

• Capturing and resolving negative feedback before it impacts public ratings.

Yes! Zonka Feedback provides staff performance reports, tracking patient feedback on doctors, nurses, and support staff. It helps:

• Identify top performers based on positive feedback.

• Highlight low-performing staff with recurring negative trends.

• Evaluate responsiveness, communication, and service quality.

• Detect training needs and areas for improvement.

• Compare staff performance across multiple locations.

These insights enable healthcare providers to reward top performers, implement targeted training, and enhance patient care quality.

Yes! Zonka Feedback converts negative feedback into actionable tickets with:

• Automated issue escalation based on feedback urgency and severity.

• Task assignment to relevant teams for follow-ups.

• Status tracking and reporting for unresolved grievances.

This helps hospitals streamline patient complaint resolution and maintain high service standards.

Yes! Zonka Feedback offers deep integrations with:

• Hospital Management Software (HMS)

• Electronic Health Records (EHR)

• Customer Relationship Management (CRM) tools

These integrations help automate patient surveys, centralize patient data, and improve patient relationships by streamlining feedback management.

Zonka Feedback provides real-time data insights through:

• Survey response trends and satisfaction score tracking.

• Custom dashboards with insights into patient experience and patient loyalty.

• Sentiment analysis to measure emotional responses in feedback.