Get Instant Feedback with WhatsApp Surveys

Deliver personalized WhatsApp surveys with instant reach for high engagement. Use a powerful, AI-driven feedback platform to effortlessly create surveys, automate distribution, and gather valuable customer feedback instantly on the platform your customers trust and visit the most- WhatsApp!

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Comprehensive WhatsApp Survey Software

Create, Distribute, and Manage WhatsApp Surveys- All In a Single Platform

The simplest and most powerful WhatsApp survey software to create surveys in minutes. Design personalized WhatsApp surveys and start collecting feedback and data from your customers in minutes.

Create Engaging WhatsApp Surveys, Faster with AI

Design simple yet effective WhatsApp surveys that reflect your brand. Personalize questions, add follow-ups, and gather real-time feedback in any language.

Configure in Seconds & Automate WhatsApp Survey Distribution

Seamlessly integrate WhatsApp surveys into your Zonka Feedback account using Infobip. Automate personalized surveys via API or capture instant insights after key interactions to boost satisfaction.

Get More Responses

Trigger Automatically at the Right Touchpoints

Automatically trigger WhatsApp surveys at key moments like post-purchase, ticket closure, or sign-up. Seamlessly capture real-time feedback using workflows, APIs, and integrations.

Seamless workflows and API integration
Integrate with Zendesk, Salesforce, and other tools

Closing the Feedback Loop

Take Action Faster with AI-driven Response Inbox

Leverage the collaborative tool to communicate with customers, work with teams, and take action faster, driving growth and customer delight. Route bug reports to the right team, escalate website issues, schedule follow-ups, and prioritize website experience improvement.

Case Management

Seamlessly track and resolve customer issues and requests with efficient case and ticket management.

Closed-Loop Workflows

Create automated workflows to close the feedback loop faster and enhance customer satisfaction

Customer Interaction

Centralize all customer communications and email customers directly from the platform.

Team Collaboration

Use real-time alerts, tasks, notes, and external ticket tracking to ensure your team stays aligned and informed

Integrations

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

Sync CX Data: Automatically sync CX data with your systems.
Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
APIs and Webhooks: Build custom integrations and workflows.

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Salesforce

Integrate feedback seamlessly into Salesforce to personalize customer journeys, predict churn, and drive strategic growth with actionable insights.

Zendesk

Sync real-time customer feedback and tickets in Zendesk to ensure faster resolutions and improved support experiences.

Freshdesk

Collect and sync feedback directly into Freshdesk, empowering your support team with actionable insights for better service.

HubSpot

Automate feedback collection and contact management in HubSpot to monitor customer health and improve satisfaction scores.

Intercom

Engage customers directly in Intercom Messenger by sending targeted surveys, in custom bots, via emails, and in posts.

Jira

Integrate user feedback into Jira, automatically creating tickets to streamline issue tracking and product development.

MS Teams

Capture feedback within MS Teams to drive collaboration and quickly address customer concerns with integrated insights.

Powerful WhatsApp Survey Software

Everything your WhatsApp Survey Campaign Requires and More

Zonka Feedback offers powerful WhatsApp survey software to build and scale CX initiatives. Collect and measure CX data, get real-time insights, and automate closing the feedback loop.

Multilingual WhatsApp Surveys

Enable multilingual WhatsApp surveys with AI translation for seamless, personalized global customer experiences.

Schedule WhatsApp Surveys

Automate WhatsApp survey delivery to maximize responses and ensure timely feedback with optimal scheduling.

Capture Partial Responses

Collect incomplete survey responses to capture valuable insights even if respondents don’t finish the entire survey.

AI-Powered WhatsApp Survey Platform

Zonka Feedback empowers companies to run intelligent feedback programs with AI survey creation, insights, translations, summaries, and more.

Personalize Survey Invitations

Use macros to personalize WhatsApp survey invites with placeholder mapping.

WhatsApp Survey Logs

Monitor WhatsApp survey performance with logs that track sent messages, delivery status, open rates, and response times for complete transparency.

Reporting and Insights

Access comprehensive reporting and AI-driven insights. Get a view of your customer experience, monitor trends, and analyze feedback data to drive informed decisions.

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

See More Customer Stories

Case Studies

Our Success Stories

Logistics & Supply Chain

LivingPackets Enhances Product Experience with Zonka Feedback

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Education

MSTA Enhances Educator Engagement with Zonka Feedback

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Real Estate

PSIPLS Rebuilds Customer Experience Landscape with Zonka Feedback

Read full story

Benefits of WhatsApp Surveys

Why Switch to WhatsApp Surveys to Collect Customer Feedback

Switching to WhatsApp Surveys lets you collect feedback where your customers are most active. It’s a powerful way to boost engagement, gather instant insights, and simplify feedback management.

Engage Customers on Their Preferred Platform

Your customers are already on WhatsApp—reach them there! With Zonka Feedback, surveys fit naturally into their daily conversations, making feedback simple and engaging.

Centralized Multi-Channel Feedback

Integrate WhatsApp Surveys seamlessly with other feedback channels in Zonka Feedback for a unified view, streamlined management, and more actionable customer insights across platforms.

Capture Real-Time, Actionable Insights

With Zonka Feedback’s WhatsApp surveys, feedback flows instantly into your dashboard. Act immediately on real-time insights to improve customer experiences on the spot.

Reach Mobile-Only Audiences

Connect with mobile-only users in WhatsApp-heavy regions, engaging those who may miss feedback requests in crowded email inboxes or overlook SMS amid notification overload.

Boost Engagement & Response

Forget low response rates from email or SMS. WhatsApp surveys make feedback easy for customers to access and answer instantly, boosting engagement and insights.

Improved Customer Retention

Build loyalty by addressing customer feedback instantly. Zonka Feedback lets you respond directly from your dashboard, showing customers their voices matter and enhancing satisfaction.

FAQs

Frequently Asked Questions

What types of surveys can I send via WhatsApp with Zonka Feedback?

Zonka Feedback supports various survey types, including NPS, CSAT, CES, and custom surveys, all optimized for WhatsApp to capture real-time customer insights.

How does Zonka Feedback integrate with WhatsApp through Infobip?

Zonka Feedback connects with WhatsApp using the Infobip API, enabling automated, personalized survey delivery directly within WhatsApp after key customer interactions.

Can I schedule or trigger WhatsApp surveys automatically?

Absolutely. With Zonka Feedback's Whatsapp survey software, you can set up triggers based on customer actions, like purchases or support interactions, to send WhatsApp surveys at the perfect moment.

How does Zonka Feedback help prevent survey fatigue on WhatsApp?

Zonka Feedback includes throttling and segmentation features, ensuring customers aren’t over-surveyed and only receive surveys relevant to them.

Are WhatsApp surveys optimized for mobile devices?

All surveys sent through WhatsApp are fully mobile-optimized to ensure a smooth, user-friendly experience for customers on any device.

What kind of response tracking is available for WhatsApp surveys?

Zonka Feedback offers real-time response tracking, allowing you to monitor opens, completions, and engagement, ensuring you capture valuable feedback from each survey.

Can I customize my WhatsApp surveys in Zonka Feedback? How does customization work?

Yes, WhatsApp surveys in Zonka Feedback can be fully customized. You can tailor questions, brand surveys with your logo and colors, and personalize messages to make them more engaging and relevant to each recipient.

Is it possible to set alerts and notifications for my team based on WhatsApp survey responses?

Absolutely. Zonka Feedback lets you configure alerts and notifications for specific responses or survey metrics, ensuring your team can promptly act on feedback.

Can I use my existing CRM or HelpDesk to trigger WhatsApp surveys with Zonka Feedback?

Yes, Zonka Feedback integrates with CRMs and HelpDesk tools, allowing automated WhatsApp survey triggers based on key events like ticket closures or CRM updates.

How can I ensure a high response rate for my WhatsApp surveys?

To boost response rates, Zonka Feedback supports personalized messaging, optimal survey timing, and segmentation to ensure surveys are sent to the right audience at the right moment.

What are the different ways to send WhatsApp surveys with Zonka Feedback?

WhatsApp surveys can be sent automatically through API triggers, manually via the Zonka Feedback dashboard, or through Infobip workflows, allowing flexibility based on business needs.

Can I segment my contacts for more targeted WhatsApp surveys?

Yes, Zonka Feedback’s segmentation feature allows you to group contacts based on criteria like purchase history, demographics, or past feedback, enabling highly targeted survey campaigns.

Does Zonka Feedback offer language options for WhatsApp surveys?

Yes, Zonka Feedback supports multi-language WhatsApp surveys, making it easy to engage a global audience with surveys tailored to their language preference.

Trusted Security

Get Instant Feedback with WhatsApp Surveys

Trusted by 1000+ Brands Globally

Comprehensive WhatsApp Survey Software

Create, Distribute, and Manage WhatsApp Surveys- All In a Single Platform

Create Engaging WhatsApp Surveys, Faster with AI

Configure in Seconds & Automate WhatsApp Survey Distribution

Get More Responses

Trigger Automatically at the Right Touchpoints

User Segmentation

Advanced Contact and User Segmentation

Personalized whatsapp message

Send Personalized Messages With WhatsApp Survey

Closing the Feedback Loop

Take Action Faster with AI-driven Response Inbox

Case Management

Closed-Loop Workflows

Customer Interaction

Team Collaboration

Integrations

Connect and Manage Feedback with the Tools You Use

Salesforce

Zendesk

Freshdesk

HubSpot

Intercom

Jira

MS Teams

Enterprise Solutions

Ensure Enterprise CX Excellence

Data Security & Compliance

SSO and User Permission

Data Hosting & Localization

Enterprise-grade Services

Powerful WhatsApp Survey Software

Everything your WhatsApp Survey Campaign Requires and More

Multilingual WhatsApp Surveys

Schedule WhatsApp Surveys

Capture Partial Responses

AI-Powered WhatsApp Survey Platform

Personalize Survey Invitations

WhatsApp Survey Logs

Reporting and Insights

Our Customers

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Case Studies

Our Success Stories

Benefits of WhatsApp Surveys

Why Switch to WhatsApp Surveys to Collect Customer Feedback

Engage Customers on Their Preferred Platform

Centralized Multi-Channel Feedback

Capture Real-Time, Actionable Insights

Reach Mobile-Only Audiences

Boost Engagement & Response

Improved Customer Retention

FAQs

Frequently Asked Questions

What types of surveys can I send via WhatsApp with Zonka Feedback?

How does Zonka Feedback integrate with WhatsApp through Infobip?

Can I schedule or trigger WhatsApp surveys automatically?

How does Zonka Feedback help prevent survey fatigue on WhatsApp?

Are WhatsApp surveys optimized for mobile devices?

What kind of response tracking is available for WhatsApp surveys?

Can I customize my WhatsApp surveys in Zonka Feedback? How does customization work?

Is it possible to set alerts and notifications for my team based on WhatsApp survey responses?

Can I use my existing CRM or HelpDesk to trigger WhatsApp surveys with Zonka Feedback?

How can I ensure a high response rate for my WhatsApp surveys?

What are the different ways to send WhatsApp surveys with Zonka Feedback?

Can I segment my contacts for more targeted WhatsApp surveys?

Does Zonka Feedback offer language options for WhatsApp surveys?

Powering 2,000+ of the best customer experiences

Kanagaraj S.

Sankara Eye Hospital

Nachiket Bandekar, IT Director

Damas Jewellery

Sandeep Dua

Select CITYWALK Mall

Vinit R

Healthcity Cayman Islands

Rafael H.

Founder & CEO at Reteamly

Chris Salans

Owner, Mosaic Bali

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Louis I.

Griswold Home Care

Larry W.

Digital Marketing - Higher Education & Diversity