AI-Driven CX Automation with Powerful Workflows

Create intelligent workflows to automate feedback collection, feedback management, and closed-loop actions. Powerful automation engine, driven by AI, to listen, act, and improve on feedback.

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Automate Survey Distribution

Effortlessly Automate and Streamline Survey Distribution

Optimize and automate survey distribution with intelligent triggers, advanced user segmentation, and survey throttling. Trigger surveys through integrations based on actions, target specific customer groups, and simultaneously prevent over-surveying.

Survey Throttling
Trigger with Integrations
Dynamic Segments
Widget Targeting and User Sampling

Closing the Feedback Loop

Design and Automate Closed Loop Processes

Automate Everything! Create workflows to respond to customers, route feedback, assign tasks, escalate, and send alerts and notifications to the right teams. Set up response actions, and contact-based actions to ensure timely and effective follow-up.

Workflow Designer
Notifications and Alerts
Feedback Management Automation
Contact Follow-up and Actions
CX Metric Driven Actions

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AI CX Automation

Advanced AI-Driven Automation

Leverage Artificial Intelligence to prioritize actions based on sentiments, route feedback based on urgency, and intent, take targeted action based on entities, automatically tag responses with AI, and classify feedback by themes and topics. Add intelligence to your CX program!

Sentiment and Customer Segments
Theme Discovery and Classifications
Entity Recognition
AI Tagging

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Integrations

Integrate with your Tools & Automate Processes

Zonka Feedback seamlessly integrates with your CRMs, helpdesks, and marketing tools. Automate sync mappings, agent imports, and trigger settings with advanced workflows. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

Agent Import: Import agents seamlessly from existing systems.
Survey Triggers: Automatically trigger surveys based on events.
Sync Data: Keep survey data synchronized across platforms.
APIs and Webhooks: Integrate and automate with APIs and Webhooks.

Explore all Integrations

Salesforce

Integrate feedback seamlessly into Salesforce to personalize customer journeys, predict churn, and drive strategic growth with actionable insights.

Zendesk

Sync real-time customer feedback and tickets in Zendesk to ensure faster resolutions and improved support experiences.

Freshdesk

Collect and sync feedback directly into Freshdesk, empowering your support team with actionable insights for better service.

HubSpot

Automate feedback collection and contact management in HubSpot to monitor customer health and improve satisfaction scores.

Intercom

Engage customers directly in Intercom Messenger by sending targeted surveys, in custom bots, via emails, and in posts.

Jira

Integrate user feedback into Jira, automatically creating tickets to streamline issue tracking and product development.

MS Teams

Capture feedback within MS Teams to drive collaboration and quickly address customer concerns with integrated insights.

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

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Location & Frontline Analytics

Features

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Digital Feedback

Online Reputation Management

CX Metrics

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Features

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AI-Driven CX Automation with Powerful Workflows

Trusted by 1000+ Brands Globally

Automate Survey Distribution

Effortlessly Automate and Streamline Survey Distribution

Closing the Feedback Loop

Design and Automate Closed Loop Processes

AI CX Automation

Advanced AI-Driven Automation

Survey Creation

Faster CX Survey Creation, Now With AI

Integrations

Integrate with your Tools & Automate Processes

Salesforce

Zendesk

Freshdesk

HubSpot

Intercom

Jira

MS Teams

Ensure Enterprise CX Excellence

Data Security & Compliance

SSO and User Permission

Data Hosting & Localization

Enterprise-grade Services

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Powering 2,000+ of the best customer experiences

AI FEEDBACK INTELLIGENCE

AI Features

SURVEYS & CXM

CX Metrics

Channels

INDUSTRIES

Teams

Use Case

RESOURCES

GUIDES & BLOGS

COMPANY

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