Effortlessly measure customer loyalty with our Free NPS Calculator—a simple yet powerful tool to calculate your Net Promoter Score from -100 to +100. Just enter your response data (0-10) and instantly get your NPS. Identify promoters (9-10), passives (7-8), and detractors (0-6), track trends, and make data-driven decisions effortlessly. Simple, fast, and powerful—start optimizing your customer experience today!
Calculate your NPS
The Net Promoter Score Formula
Calculate your Net Promoter Score manually using the NPS Formula
% Promoters - % Detractors = Your Net Promoter Score
Number of Promoters − Number of Detractors
Number of Responses
X
100
= Your Net Promoter Score
Understanding the Net Promoter Score
The Net Promoter Score (NPS), also known as the Ultimate Question, is a very popular and reliable metric to measure the loyalty of your customers, employees and survey respondents. It is measured by using a simple question “How likely are you to recommend [this organization/brand/product/company] to your friends and colleagues?” The respondents rate this question on a scale of 0-10 where 0-6 are Detractors, 7-8 are Passives and 9-10 are Promoters. By segmenting responses into these groups, NPS provides you a clear measure of overall sentiment, helping you gauge satisfaction, identify areas for improvement, and drive meaningful customer engagement.
What are Promoters?
Promoters are those respondents who rate 9 or 10 on the NPS question. They are likely to be loyal to the brand and are likely to recommend your brand and business to others.
What are Passives?
Passives are those respondents who rate 7 or 8 on the NPS question. They are neutral about the brand and are likely to neither recommend nor talk ill about the brand and business.
What are Detractors?
Detractors are those respondents who rate between 0 and 6 on the NPS question. They are likely to be disloyal to the brand and are likely to not recommend your brand and business to others.
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