Create new leads and deals in Pipedrive. Automate CSAT & NPS Surveys, update new leads and deals, measure lead quality, and get a 360° view of your customers with Pipedrive & Zonka Feedback Integration.
Using survey integration with Pipedrive, you can collect Customer Feedback automatically, throughout the sales pipeline on any specific events.
Trigger email surveys when a deal status is changed
Take feedback when a deal is won or lost
Tailor-made Pipedrive Surveys
With an easy-to-use Survey Builder, create interactive surveys and ask relevant questions.
Measure NPS, CSAT, and CES
Choose from 30+ question types
Add open-ended questions and comment boxes
Create logic-based surveys
Create surveys in multiple languages
Build your Email Surveys
Increase engagement and feedback with personalized Email Surveys. With an easy-to-use Email Survey Editor, create your survey effortlessly.
Create surveys with a no-code Email Survey Builder
Customize & White-Label Email Surveys
Personalize surveys by adding placeholders and field attributes
Embed the question directly in the email body
Track emails and set reminders for survey responses.
Prevent over-surveying the respondents with Survey Throttling
Real-time Feedback
With Response Inbox, view responses in real-time. Add tags, notes and tasks to take action.
In-moment Responses
View all feedback and responses in a Collaborative Response Inbox.
Search & Filter Responses
Use Date, Response Choices, Contact Attributes, Variables to filter.
Group & Tag Responses
Add Tags to responses. Flag them or mark them as urgent.
Create Tasks & Actions
Create tasks for the team, take action and close the feedback loop.
Filter by CX Metrics
View CX Scores (NPS, CES, and CSAT) and segment contacts based on metrics-based filters.
Manage Contacts
See Contacts with Responses & Attributes. And monitor contact activity.
Advanced Workflows Builder
Design intuitive workflows and trigger automatic actions based on Survey Responses.
Design Workflows
With an easy-to-use Workflow Designer, automate repetitive tasks and actions to scale up your CX Program.
Alerts, Notifications & Response Actions
Set up Alerts and Notifications for the team, Add Response Tags, Create Tasks and more for new Responses.
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Segment Contacts & Trigger Actions
Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.
Feedback Analytics
With in-depth feedback reports, make business decisions based on customer data.
View one-click ready reports like Snapshot, Insights, Trends, and Inbox
Get overtime CX Analytics with Trends Report
Drill Down to actual responses
View Text Analytics for open-ended questions
Filter & Segment your Reports with tags, ratings, etc.
Save & Schedule your Reports
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