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Start the self-guided tour and see the power of Zonka Feedback in action.
Use Zonka Feedback to assess frontline staff behavior and measure agent performance post-interaction and service experience. Leverage these AI-driven insights to refine training, reward top performers, enhance customer interactions, and consistently achieve service excellence.
Integrate Zonka Feedback with your existing CRM and Helpdesk systems to automatically import agent data and enable automatic tagging to induce accountability.
Accurately measure frontline experience for location-based businesses. Gain AI-driven actionable insights into staff performance across sites, driving consistent service quality and enhancing customer satisfaction at every location.
Monitor agent and staff performance through detailed reports within Zonka Feedback. Use leaderboards and agent-specific metrics and insights to compare performance, and identify top performers, and areas needing improvement.
View reports by specific agents to measure and analyze individual performance or add user labels to measure team performance. Gain in-depth insights and trends linked to NPS, CSAT, and CES scores, and customer sentiments, empowering you to understand and enhance agent performance.
ISO 27001:2022 certification & GDPR & HIPAA compliance
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Single sign-on and user controls to manage roles and access levels
Flexible data hosting across multiple global data centers.
Import historical data, get custom integrations, and expert CX consulting
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SMS Surveys
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In-App Mobile SDK
Survey Builder
30+ Question Types
Pre-built Templates
Skip Logic
White-Labeling
Multilingual Surveys
Pre-filled Survey Data
Microsurveys
Feedback Button
Digital Feedback
Device Tracking
Recurring Surveys
Survey Throttling
Integrations
APIs & Webhooks
CX Automation
Closing Feedback Loop
Response Inbox
Real-time Alerts 
Location-Based CX 
Agent-Based CX 
Survey Reports
Comparative Reports
CSAT Metrics
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Salesforce 
HubSpot
ActiveCampaign
Pipedrive
Mailchimp
Zendesk 
Intercom
Freshdesk
HelpScout 
Front
Jira
Slack 
MS Teams
Webex
Zoom
Google Sheets 
Zapier 
Integrately
Make 
Webhooks 
Developer APIs![Mobile SDK](<img%20src="https://www.zonkafeedback.com/hubfs/Feature%20Menu%20Icon/api.svg"%20alt="APIs%20&%20Webhooks"%20loading="lazy">APIs%20&%20Webhooks)
In-App Mobile SDK
