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An Omnichannel Feedback Software Hear the voice of your customers from wherever they are and be at every touchpoint with Zonka Feedback.
Measure the right feedback metricsMeasure customer happiness, loyalty and effort using the right industry metrics - NPS, CES and CSAT
Get Enhanced SecuritySecurely sync data between different devices within a centralized database. Get full data security at Zonka Feedback.
Zonka Feedback uses Amazon AWS cloud infrastructure, one of the most reliable and secure cloud computing environments. It leverages from AWS’s services such as EC2, Lambda, EBS, Auto Scaling, S3, Caching, and SES.
Zonka Feedback is tightly integrated with many CRMs, Point of Sales Systems, SMS Gateways, Email Gateways, Help & Ticketing Softwares, Email Marketing Softwares and others to do more with your feedback, and to do it easily.
Zonka Feedback Tablet Apps are available on iOS and Android platforms and are written in native technologies enabling beautiful user experience and reliable data capture on-premises.
Webhooks and APIs are essential for enterprises to automate processes. Zonka Feedback is Webhooks, APIs and JSON ready to enable integrations with your platform quickly and effectively.
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With real-time feedback alerts, your team gets the power to close the feedback loop quicker than ever before.
Understand how your team is driving customer happiness on each parameter with detailed insights and sentiment analysis.
Set up your company’s brands and locations to manage customer feedback for your entire organization from one platform.
Give your team different access levels based on their roles in the organization.
Moving from another feedback system or from manually captured data? We can help you migrate your feedback data to Zonka Feedback.
We offer a variety of billing and payment options including credit card, net transfer, PayPal, check and more. Choose your own billing cycle.
We create and. add custom reports for you in your Zonka Feedback account so you can access powerful feedback analysis on one click.
View logs for your entire account - emails/SMS sends, devices accessed and more within your account or get request any account details from our team.
Get personalized and detailed onboarding sessions as well as regular training sessions to implement Zonka Feedback successfully.
Reach out to support through in-app chat, through email, raising tickets and phone calls - any time, and get all queries resolved quickly.
Get a dedicated account manager on call and email who can help you ensure your goals are reached swiftly and effectively.
"The best part is we moved from paper feedback system to Zonka app which is completely digital and it has every day alert notification which is great. The dashboard gives to complete live information so that you can act on feedback real time."
Vinit R, Quality Assurance Manager, Health City Cayman Islands
"We have been able to perform analysis on customer data, getting the insights of how customers feel and think while visiting our mall. It also provides good understanding on areas of improvement through their suggestions."
Manager IT at Select CITYWALK Shopping Center, New Delhi
"Great survery platform to generate a wealth of data. Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful."
Louis Isernia, Senior Manager of Information Technology at Griswold Home Care
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In-App Mobile SDK
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Integrately
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