Restaurant Feedback System | Restaurant Survey Software

In-Restaurant Experience

Capture feedback on ambiance, service, and overall dining experience to enhance guest satisfaction.

Food Delivery Experience

Collect insights on delivery speed, packaging, and food quality to improve customer satisfaction.

Menu Feedback

Gather opinions on menu variety and taste to refine offerings and meet customer preferences.

Staff Performance

Evaluate staff interactions and service quality to boost employee performance and guest experience.

Location-based & Frontline Feedback

Powerful Surveys for Multi-Location Restaurants and Frontline Staff

Gather real-time guest insights and assess frontline staff performance with AI-driven surveys. Refine service quality, reward excellence, and enhance customer satisfaction across all restaurant locations.

Location-based Surveys
Frontline Feedback
Leaderboards

Closing the Feedback Loop

Address & Resolve Guest Concern Before They Step Out

Effortlessly close every customer feedback loop with automated workflows. Follow-up on the feedback, route feedback in real-time, generate positive online review, and enhance service quality. Quickly address guest concerns, resolve on-the-spot, and elevate dining experience.

Guest Case Management
Automated Feedback Routing
Automatic Follow-ups
Closed Loop Processes

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AI Analytics

Uncover Hidden Opportunities with AI Analytics

Effortlessly capture diners' feedback and let AI work its magic! With advanced AI analytics, gain deep insights into customer sentiments and uncover underlying trends across your restaurant. Leverage AI-driven insights to enhance experiences—all with minimal supervision!

Sentiment and Guest Emotions
Themes and Entities
Urgency and Intent-Based Routing
Automatic Tagging

Integration

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

Sync CX Data: Automatically sync CX data with your systems.
Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
APIs and Webhooks: Build custom integrations and workflows.

Explore all Integrations

Intercom

Integrate feedback seamlessly into Salesforce to personalize customer journeys, predict churn, and drive growth with actionable insights.

Zendesk

Embed NPS Surveys inside Zendesk emails, signature or trigger surveys after a ticket is updated, solved, or closed.

Freshdesk

Create Contact Lists in Zonka Feedback based on conditions and filters. Use these lists to send Email Surveys.

Help Scout

Measure Team Performance and Customer Loyalty by embedding NPS Surveys inside Help Scout conversations.

Integrations & APIs

Use Integrations and APIs to trigger NPS Surveys and measure Customer Loyalty at the right time.

WebHooks

Deliver real-time feedback alerts via Webhooks, enabling instant action and seamless integration into workflows.

 Powerful Restaurant Feedback System

Everything You Need to Deliver Exceptional Dining Experience

Zonka Feedback offers a powerful restaurant feedback system to build and scale restaurant feedback programs. Collect and measure guest feedback, get real-time insights, and automate closing the feedback loop.

AI Survey Builder

Design surveys effortlessly with AI, pre-defined templates, and advanced customization, supporting multiple languages and comprehensive question types.

Multi-channel Feedback Collection

Collect feedback seamlessly across email, SMS, web widgets, in-app surveys, and offline modes, ensuring broad and consistent data capture.

NPS, CES, and CSAT Surveys

Measure loyalty, effort, and satisfaction with specialized survey tools, offering detailed insights into customer experience metrics.

AI-driven Platform

Create intelligent feedback programs through AI-driven survey creation, sentiment analysis, and AI insights. Automatically categorize feedback by themes and urgency, utilize AI translations, and generate summaries for data-driven decisions.

Workflow Designer

Automate feedback management with customizable workflows, ensuring timely follow-up actions and closing feedback loops efficiently.

Advanced Reporting

Create customizable, location-based, or agent-based reports filtered by CX metrics, questions, and attributes.

Collaborative Response Inbox

Centralize and manage all feedback responses, enabling team collaboration, issue tracking, and effective communication directly from the platform.

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

See More Customer Stories

Product Tour

Robust Restaurant Feedback Software

In-Restaurant Experience

Food Delivery Experience

Menu Feedback

Staff Performance

Trusted by 1000+ Brands Globally

Powerful Surveys for Multi-Location Restaurants and Frontline Staff

Address & Resolve Guest Concern Before They Step Out

Uncover Hidden Opportunities with AI Analytics

Connect and Manage Feedback with the Tools You Use

Intercom

Zendesk

Freshdesk

Help Scout

Integrations & APIs

WebHooks

Ensure Enterprise CX Excellence

Data Security & Compliance

SSO and User Permission

Data Hosting & Localization

Enterprise-grade Services

Everything You Need to Deliver Exceptional Dining Experience

AI Survey Builder

Multi-channel Feedback Collection

NPS, CES, and CSAT Surveys

AI-driven Platform

Workflow Designer

Advanced Reporting

Collaborative Response Inbox

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Powering 2,000+ of the best customer experiences

CX PLATFORM

SOLUTION

CX METRICS

CHANNEL

POPULAR TEMPLATES

RESOURCES

GUIDES & BLOGS

COMPANY

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