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Seamlessly Measure Customer Experience with Intercom Surveys

Trigger personalized NPS, CES, and CSAT surveys from within Intercom messenger home, chat, emails, and operator and get customer feedback to keep a pulse on customer experience with Zonka Feedback and Intercom integration.

Intercom Surveys Integration
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Take Customer Feedback at all Touchpoints in Intercom

Intercom Inbox
Intercom Posts & Emails
Intercom Messenger Home
Intercom Operator

Measure Satisfaction after chat is closed

  • Trigger NPS, CES, and CSAT surveys during or post conversations
  • Collect feedback data within Intercom Chat Inbox 
  • View responses directly in Intercom contacts
  • Add or update feedback in Contact Timeline
Intercom Inbox Surveys

Streamline follow-ups with Email Surveys

  • Create targeted email surveys in Intercom by segmenting your audience
  • Embed responsive surveys directly within Intercom email campaigns for higher engagement
  • Automate follow-ups with customers based on their survey responses to drive desired actions
  • Ensure real-time feedback on announcements, product updates, or support interactions
Intercom Posts & Email Surveys

Make feedback accessible in Intercom Messenger Home 

  • Embed surveys in Intercom Messenger Home enabling customers to share their feedback anytime
  • Asses how well your products or services meet customer expectations 
  • Make it hassle-free for customers to leave feedback at any point in their journey 
  • Equip your teams with actionable insights by delivering results within Intercom
Intercom Messenger Home Surveys

Proactive Satisfaction Monitoring using Workflows

  • Set up Intercom Operator to trigger surveys after chatbot interaction
  • Show targeted surveys to customers based on specific criteria 
  • Identify areas of improvement, optimize chatbot responses, and train agents based on feedback
Intercom Operator Surveys
Create Intercom Surveys
Tailor-made Intercom Surveys

Customize Intercom Surveys based on your needs

Create a personalized survey experience by customizing your Intercom surveys - add logic, logos, smiley ratings, and more.

  • Measure NPS, CSAT, and CES
  • Choose from 30+ question types
  • Add open-ended questions and comment boxes
  • Create logic-based surveys
  • Design multi-lingual surveys
Collect Agent Feedback

Analyze Agent Performance using feedback-driven actionable insights

  • Sync all your agents instantly to Zonka Feedback with a single click.
  • Monitor agent performance trends over time using survey responses.
  • Get detailed team-wise performance reports to find areas of improvement.
  • Access the leaderboard to view and compare individual ratings of agents and teams.
Intercom Agent Feedback Report
View CX in Intercom Contact Profile
Monitor CX from Profile

View Customer Experience in your Intercom contact profile

Give your agents visibility into customer responses and overall customer experiences within the contact profile.

  • View Ratings and Score Send NPS, CES, or CSAT surveys during customer conversations and view their response in the customer profile.
  • View Full-Responses Gain visibility into full survey responses to gain insight into open-ended feedback.
Closing the Feedback Loop

Take Action with AI-driven Response Inbox

Leverage the collaborative tool to communicate with customers, work with teams, and take action faster, driving growth and customer delight. Listen to dissatisfied customers, convert neutral ones to promoters, and encourage satisfied ones to become your brand advocates.
Closing Feedback Loop - CES
Case Management
Seamlessly track and resolve customer issues and requests with efficient case and ticket management.
sc1
Closed-Loop Workflows
Create automated workflows to close the feedback loop faster and enhance customer satisfaction
sc2
Customer Interaction
Centralize all customer communications and email customers directly from the platform.
sc3
Team Collaboration
Use real-time alerts, tasks, notes, and external ticket tracking to ensure your team stays aligned and informed.
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SURVEY REPORTS

Track and Analyze Feedback with Real-time Reports

Unlock deeper insights! Move beyond data collection to discover the "why" behind customer feedback with advanced reports and analytics. Identify key drivers with detailed insights and trend reports.

  • CX key drivers and trends
  • Sentiment & text analysis
  • Location-based CX
  • Frontline and agent reporting
Advanced Reporting - CES
Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.
Kanagaraj
Kanagaraj S.
Sankara Eye Hospital
Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.
Nachiket
Nachiket Bandekar, IT Director
Damas Jewellery
Zonka Feedback’s on premise platform is excellent for digital customer feedback.
Sandeep
Sandeep Dua
Select CITYWALK Mall
The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system
vinit
Vinit R.
Healthcity Cayman Islands
What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.
Rafael
Rafael H.
Founder & CEO at Reteamly
Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.
Sandeep
Chris Salans
Owner, Mosaic Bali
What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.
Shefali
Shefali V.
Director Of Operations at AMAZON WOOD PVT LTD
Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data
louis
Louis I.
Griswold Home Care
The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.
Larry
Larry W.
Digital Marketing - Higher Education & Diversity
FAQs

Intercom Survey Integration Frequently Asked Questions

How do I create Intercom Surveys?

To get started with surveys for Intercom, sign up with Zonka Feedback and choose from a pre-built survey template or create your own. You can chose the CX metrics (NPS, CES, CSAT) you'd like to track and customize your questions as needed. Then choose Intercom as Integration to connect your account. Once the platforms are connected, you can choose toggle on the features you'd like to access.

How do you integrate Intercom Surveys?

To implement survey integration with Intercom using Zonka Feedback, follow a few simple steps:

  1. Choose a survey from the survey list and head to the Integration tab.
  2. Click on ‘Connect’ in Intercom to connect your Zonka Feedback account with Intercom account. 
  3. Once chosen, you’ll see an Authorisation Screen. Click on ‘Allow’ to give permission to Zonka Feedback to access your Intercom account.
  4. That’s it! You can now get Started with Intercom Surveys and collect customer data to improve their experience. 
What are Intercom Survey features?

Zonka Feedback Customer Feedback Software for Intercom offers you plenty of features to Automate Intercom Surveys and streamline customer conversations and leverage feedback to improve satisfaction. Here’s what you can expect:

  1. Create and Update Contacts in Intercom - Whenever a new response is received from surveys, a new contact is created or an existing contact is updated. You can add mapping to sync all your survey responses to your Intercom account.
  2. Sync Survey Responses in Intercom - Zonka Feedback offers you to real-time data sync to add contact feedback directly into Intercom . You can sync scores as well as full responses.
  3. Create New Intercom Conversation - Also, you can create a new conversation in Intercom with your contacts after their feedback is registered.
How do I send a survey in Intercom?

Once you have created your Survey, enable viewing and sharing of surveys to customers from your Intercom account using the Zonka Feedback app. You can trigger your surveys in the following ways in Intercom:

  1. Intercom Inbox
  2. Intercom Posts & Emails
  3. Intercom Messenger Home
  4. Intercom Operator
Do I need specific plan to run Intercom Customer Satisfaction Surveys?

In order to access survey tool for Intercom and start collecting customer data, you need to subscribe to Zonka Feedback account with either Professional or Growth plan.

Can I set alerts and notification for my team for survey respondents?

Yes, you can set response-based alerts and notifications for your teams with Zonka Feedback. For instance, if you are running Intercom NPS Surveys, you can set notification triggers for low NPS score (Detractors & Passives) to alerts your team in real-time. This equips your team with data for faster action to close the feedback loop by resolving customer issues and provide customers with better experience.

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