AI-driven Customer Satisfaction (CSAT) Surveys to Improve Customer Experiences

Easily create engaging Customer Satisfaction (CSAT) surveys and gather feedback in just minutes. Capture essential CX metrics, including CSAT, CES, and NPS, throughout the customer journey. Implement intelligent closed-loop processes and utilize advanced AI analytics to enhance customer experiences.

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Measure Satisfaction Across Customer Journey

Track satisfaction at all touchpoints in customer interactions.

Turn Unhappy Customers into Satisfied Ones

Convert detractors into promoters with targeted follow-ups.

Implement CSAT-driven Improvements

Use CSAT insights to drive continuous improvements.

CSAT for All Teams and Processes

Implement CSAT programs to improve overall satisfaction.

Comprehensive CSAT Survey Software

Platform to get started with CSAT Surveys in minutes

The simplest and the most powerful CSAT survey software to create, distribute, and automate feedback collection.

Build Beautiful CSAT Surveys, Faster with AI

Create engaging CSAT surveys in minutes! Use AI or expert templates to build smart, brand surveys, ask follow-up questions, and translate into multiple languages instantly.

Effortless CX Automation and Feedback Collection

Automate your CX operations! Trigger CSAT surveys via integrations or user segments and automate closed-loop actions with a Workflow Designer.

Gather Complete CX Insights for NPS and CES with CSAT Surveys

Track customer satisfaction, loyalty, or effort in a single platform. Choose the right CX metrics or combine CSAT questions with NPS and CES surveys to gain insights into every facet of customer experience.

Capture Insights Across All Customer Channels

Effortlessly collect relationship and transactional feedback through Email, SMS, Web Widgets, Microsurveys, Mobile Apps, Live Chat, Kiosk, and Offline Survey App. Easily trigger surveys via APIs, CRM, and Helpdesk integrations, or manually!

SMS

In-Product

Website

In-App Mobile SDK

Live Chat

Offline

Email Channel - CSAT customer satisfaction software

SMS Channel - CSAT customer satisfaction software

AI Analytics

Uncover CSAT Insights with Advanced AI

Elevate customer satisfaction with AI! Analyze sentiments, detect key themes, and recognize entities to prioritize improvements based on feedback from CSAT surveys. Leverage AI that works with minimum manual intervention to drive customer happiness.

Sentiment and Customer Emotions
Themes and Entities
Urgency and Intent-Based Routing
Automatic Tagging

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Advanced Reporting

Key CSAT Drivers and Out-of-the-box Reports

Go beyond data collection! Uncover the “why” behind customer satisfaction scores with advanced analytics and in-context reports. Access trends, drill-down reports, and real-time snapshot reports to identify key categories and prioritize improvements.

CSAT Drivers and Trends
Text Analysis and Word Cloud
Location-Based CSAT
Agent-Based CSAT

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Closing the Feedback Loop

Take Action & Improve CSAT with AI-driven Response Inbox

Leverage the collaborative tool to communicate with customers, work with teams, and take action faster, driving growth and customer delight. Listen to dissatisfied customers, convert neutral ones to promoters, and encourage satisfied ones to become your brand advocates.

Case Management

Seamlessly track and resolve customer issues and requests with efficient case and ticket management.

Closed-Loop Workflows

Create automated workflows to close the feedback loop faster and enhance customer satisfaction

Customer Interaction

Centralize all customer communications and email customers directly from the platform.

Team Collaboration

Use real-time alerts, tasks, notes, and external ticket tracking to ensure your team stays aligned and informed

Integrations

Integrate CSAT Into your Existing Business Systems

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

Sync CSAT Scores and CX Data: Automatically sync CX data with your systems.
Trigger NPS Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
APIs and Webhooks: Build custom integrations and workflows.

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Salesforce

Send NPS Surveys to your prospects and customers inside Intercom Messenger, in Custom Bots, via Emails, and in Posts.

Zendesk

Sync real-time customer feedback and tickets in Zendesk to ensure faster resolutions and improved support experiences.

Freshdesk

Collect and sync feedback directly into Freshdesk, empowering your support team with actionable insights for better service.

HubSpot

Automate feedback collection and contact management in HubSpot to monitor customer health and improve satisfaction scores.

Intercom

Engage customers directly in Intercom Messenger by sending targeted surveys, in custom bots, via emails, and in posts.

Jira

Integrate user feedback into Jira, automatically creating tickets to streamline issue tracking and product development.

MS Teams

Capture feedback within MS Teams to drive collaboration and quickly address customer concerns with integrated insights.

Powerful CSAT Survey Software

Everything your CX Program Requires & More

Zonka Feedback offers powerful CSAT survey software to build and scale customer satisfaction. Collect and Measure CSAT data, get real-time insights, and automate closing the feedback loop.

Location-based CSAT

Measure performance across all your locations with Leaderboards, CSAT Breakdown, Hierarchical Support, and Location-Specific CX Automation.

Agent-based CSAT

Integrate with helpdesk systems to measure support feedback, reward top agents, and identify coaching opportunities.

Digital CSAT

Measure user experience with a JavaScript SDK for in-product, in-app, and website surveys. Install once and effortlessly trigger CSAT surveys.

AI-Driven Platform

Zonka Feedback empowers companies to run intelligent CSAT programs with AI survey creation, AI insights, AI translations, survey throttling, summaries, and more.

AI Driven - CSAT- customer satisfaction survey software

CX Workflow Designer

Automate Closed-Loop Actions- response notifications, feedback routing, contact management, task creation, and more.

Real-time Alerts and Email Digests

Keep your team informed with Slack, MS Teams, SMS, and email alerts, along with periodic email digests.

Email Digests - CSAT-customer satisfaction score tool

CSAT, NPS, CES, and Sentiments

Design a powerful CX program by leveraging different CX metrics at key touchpoints: NPS for relationship, CSAT for transactions, CES for support, and Sentiment for open text analysis.

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

Zonka Feedback’s on premise platform is excellent for digital customer feedback.

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

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Case Studies

Our Success Stories

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SmartBuyGlasses Boosts NPS & Enhances Customer Experience with Zonka Feedback

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Internet Infrastructure

RIPE NCC Transforms Member Support Process with Zonka Feedback

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Logistics & Supply Chain

LivingPackets Enhances Product Experience with Zonka Feedback

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CSAT Surveys: Quick Overview

What are CSAT Surveys?

A CSAT Survey, or Customer Satisfaction Survey, is a straightforward tool used to gauge how satisfied customers are with a specific interaction, product, or service. By asking a focused question such as "How satisfied are you with our service today?" and providing a smileys, stars, or other rating scale, it captures immediate customer sentiments. This data helps businesses identify strengths, address weaknesses, and consistently improve the customer experience to build lasting relationships. CSAT is a key metric for tracking short-term satisfaction, providing actionable insights to enhance service quality and foster customer loyalty.

Benefits

Why Choose Zonka Feedback for your CSAT Surveys?

Effortless CSAT Surveys

Design visually engaging surveys in minutes with customizable question types like smileys, stars, and Likert scales. Deploy them seamlessly without any technical expertise.

Omnichannel Distribution

Reach customers wherever they are—via email, SMS, WhatsApp, web widgets, in-app surveys, kiosks, and QR codes—to ensure maximum feedback capture.

Real-Time Customer Insights

Monitor customer satisfaction scores in real-time with detailed dashboards, AI-driven sentiment analysis, and trend reports to identify and address issues proactively.

Automated Feedback Workflows

Trigger CSAT surveys post-interactions, transactions, or events automatically. Close feedback loops with instant alerts and task assignment to team members for rapid resolutions.

Multilingual Surveys

Expand your reach by creating and distributing surveys in over 30 languages. Utilize AI translations for consistent messaging and a personalized touch for diverse audiences.

Customer Journey Optimization

Capture satisfaction scores across every touchpoint—purchases, support calls, product usage, and post-service experiences—to enhance the overall customer journey.

Customizable Reports & Analytics

Dive deep into performance metrics with breakdowns by location, agent, and product. Use leaderboards and comparative analytics to prioritize improvements effectively.

Closed-Loop Feedback

Identify dissatisfied customers instantly, escalate critical feedback, and resolve issues promptly to minimize churn and maximize retention.

Seamless Integrations

Sync CSAT feedback with CRM, helpdesk, and marketing tools to automate workflows, track performance, and align feedback data with business objectives.

FAQs

Frequently Asked Questions on CSAT Surveys

What are the CSAT survey-building capabilities offered by Zonka Feedback?

Zonka Feedback makes creating CSAT surveys simple and intuitive. The drag-and-drop builder lets you design surveys using engaging question types like smileys, stars, and Likert scales. You can also use pre-built templates and AI suggestions to quickly create surveys tailored to your business needs.

Can I customize my CSAT surveys with Zonka Feedback?

Yes! Zonka Feedback’s CSAT survey software offers complete customization:
- Modify survey wording and styles to align with your brand.

- Add follow-up questions for better insights into customer responses.

- Personalize surveys with logos, colors, and fonts for consistent branding.

- Use various CSAT question formats like smiley faces or star ratings.

- Add skip, redirect, and display logic to make your CSAT surveys more targeted.

How can I track CSAT scores over time with Zonka Feedback?

Zonka Feedback provides advanced analytics to track your CSAT scores over weeks, months, or years. Use visual dashboards to monitor trends, spot patterns, and measure the impact of your customer experience strategies. You can also filter data by location, team, or customer segment for deeper insights.

Does Zonka Feedback support offline CSAT surveys?

Yes, Zonka Feedback supports offline surveys, making it ideal for capturing real-time feedback in physical locations like retail stores, events, or field operations. With offline capabilities, you can:

-Collect responses without internet access.

-Sync data automatically when reconnected.

-Use kiosks, tablets, or mobile devices for seamless feedback collection.

Can I combine CSAT, NPS, and CES surveys in Zonka Feedback?

Yes! Zonka Feedback enables you to create and combine multiple survey types, including CSAT, NPS, and CES, in one platform. This flexibility allows you to measure customer satisfaction, loyalty, and effort across different touchpoints, providing a holistic view of the customer experience.

How does Zonka Feedback compare to other CSAT survey tools?

Zonka Feedback is a leading CSAT survey software because of its unique features:

-Omnichannel distribution: Reach customers through email, SMS, WhatsApp, in-app, and offline channels.

-Real-time analytics: Track CSAT scores, sentiment analysis, and key trends instantly.

-Automation: Trigger surveys after interactions and automate workflows for closing feedback loops.

-Integrations: Connect with CRMs, helpdesks, and marketing tools to streamline feedback management.

Can I automate CSAT survey distribution with Zonka Feedback?

Yes, Zonka Feedback lets you automate survey triggers based on:

-Customer interactions, like purchases or support tickets.

-Lifecycle stages or customer events.

-Scheduled recurring surveys to track satisfaction trends over time.This automation ensures timely feedback collection with minimal manual effort.

Can I send CSAT surveys in multiple languages?

Absolutely! Zonka Feedback supports over 30 languages, making it an ideal CSAT survey software for businesses with diverse audiences. AI-powered translations enable seamless survey creation and distribution globally.

Can Zonka Feedback help identify dissatisfied customers in real-time?

Yes, Zonka Feedback provides instant alerts for low CSAT scores, enabling you to identify dissatisfied customers as soon as they respond. Automated workflows help escalate critical feedback to the right team, ensuring prompt resolutions.

Can I embed CSAT surveys in emails, websites, or apps?

Yes! With Zonka Feedback, you can embed CSAT surveys directly into emails, web pages, or mobile apps. This reduces barriers to participation and increases response rates, making feedback collection easier for your customers.

Does Zonka Feedback support follow-ups for CSAT surveys?

How can I analyze CSAT performance across teams and locations?

Yes, Zonka Feedback enables personalized follow-ups for both satisfied and dissatisfied customers:

-For dissatisfied customers: Automate alerts, send apology messages, and assign tasks to resolve issues.

-For satisfied customers: Send thank-you notes and encourage positive reviews or referrals to turn satisfaction into advocacy.

Can I use Zonka Feedback for specific touchpoints in the customer journey?

Yes! Zonka Feedback allows you to deploy CSAT surveys at key customer journey touchpoints:

-After purchases or transactions.

-Following support interactions.

-Post-service or delivery completion.This helps measure satisfaction at critical stages and identify improvement opportunities.

Can I view Customer Satisfaction Survey responses in my Customer Service Tools?

Yes, you can easily sync back data from Zonka Feedback's CSAT surveys back to your Help Desk to give your team transparency into user satisfaction. Our software solution makes it easy for you to connect your Customer Service tools like Zendesk, Freshdesk, Intercom, etc., so you can trigger surveys. and response-based actions throughout customer journey.

So, once you send surveys to your customers, you can sync back the data to your Customer Service tools and view them in Contact Attributes.

Trusted Security

AI-driven Customer Satisfaction (CSAT) Surveys to Improve Customer Experiences

Measure Satisfaction Across Customer Journey

Turn Unhappy Customers into Satisfied Ones

Implement CSAT-driven Improvements

CSAT for All Teams and Processes

Trusted by 1000+ Brands Globally

Comprehensive CSAT Survey Software

Platform to get started with CSAT Surveys in minutes

Build Beautiful CSAT Surveys, Faster with AI

Effortless CX Automation and Feedback Collection

Gather Complete CX Insights for NPS and CES with CSAT Surveys

Capture Insights Across All Customer Channels

AI Analytics

Uncover CSAT Insights with Advanced AI

User Segmentation

Advanced User Segmentation and Survey Targeting

Advanced Reporting

Key CSAT Drivers and Out-of-the-box Reports

Closing the Feedback Loop

Take Action & Improve CSAT with AI-driven Response Inbox

Case Management

Closed-Loop Workflows

Customer Interaction

Team Collaboration

Integrations

Integrate CSAT Into your Existing Business Systems

Salesforce

Zendesk

Freshdesk

HubSpot

Intercom

Jira

MS Teams

Enterprise Solutions

Ensure Enterprise CX Excellence

Data Security & Compliance

SSO and User Permission

Data Hosting & Localization

Enterprise-grade Services

Powerful CSAT Survey Software

Everything your CX Program Requires & More

Location-based CSAT

Agent-based CSAT

Digital CSAT

AI-Driven Platform

CX Workflow Designer

Real-time Alerts and Email Digests

CSAT, NPS, CES, and Sentiments

Our Customers

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Case Studies

Our Success Stories

CSAT Surveys: Quick Overview

What are CSAT Surveys?

Benefits

Why Choose Zonka Feedback for your CSAT Surveys?

Effortless CSAT Surveys

Omnichannel Distribution

Real-Time Customer Insights

Automated Feedback Workflows

Multilingual Surveys

Customer Journey Optimization

Customizable Reports & Analytics

Closed-Loop Feedback

Seamless Integrations

FAQs

Frequently Asked Questions on CSAT Surveys

What are the CSAT survey-building capabilities offered by Zonka Feedback?

Can I customize my CSAT surveys with Zonka Feedback?

How can I track CSAT scores over time with Zonka Feedback?

Kanagaraj S.

Sankara Eye Hospital

Nachiket Bandekar, IT Director

Damas Jewellery

Sandeep Dua

Select CITYWALK Mall

Vinit R

Healthcity Cayman Islands

Rafael H.

Founder & CEO at Reteamly

Chris Salans

Owner, Mosaic Bali

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Louis I.

Griswold Home Care

Larry W.

Digital Marketing - Higher Education & Diversity