AI-driven Customer Satisfaction (CSAT) Surveys to Improve Customer Experiences

Zonka Feedback simplifies creating customer satisfaction surveys with an intuitive drag-and-drop builder that lets you design CSAT surveys with engaging survey questions like smileys, stars, and Likert scale questions. You can also use customer satisfaction survey templates and AI-powered suggestions to quickly create surveys tailored to measure customer satisfaction/ customer loyalty and improve customer experience.

Yes! Zonka Feedback’s CSAT survey software offers complete customization:

• Modify survey wording and styles to align with your brand.
• Add follow-up questions for better insights into customer responses.
• Personalize surveys with logos, colors, and fonts for consistent branding.
• Use various CSAT question formats like smiley faces or star ratings.
• Add skip, redirect, and display logic to make your CSAT surveys more targeted.

Zonka Feedback provides advanced analytics to track your CSAT scores over weeks, months, or years. Use visual dashboards to monitor trends, spot patterns, and measure the impact of your customer experience strategies. You can also filter data by location, team, or customer segment for deeper insights.

Yes, Zonka Feedback supports offline surveys, making it ideal for capturing real-time feedback in physical locations like retail stores, events, or field operations. With offline capabilities, you can:

• Collect responses without internet access.
• Sync data automatically when reconnected.
• Use kiosks, tablets, or mobile devices for seamless feedback collection.

Yes! Zonka Feedback enables you to create and combine multiple survey types, including CSAT, NPS, and CES, in one platform. This flexibility allows you to measure customer satisfaction, loyalty, and effort across different touchpoints, providing a holistic view of the customer experience.

Zonka Feedback is a leading CSAT survey software because of its unique features:

• Omnichannel distribution: Reach customers through email, SMS, WhatsApp, in-app, and offline channels.
• Real-time analytics: Track CSAT scores, sentiment analysis, and key trends instantly.
• Automation: Trigger surveys after interactions and automate workflows for closing feedback loops.
• Integrations: Connect with CRMs, helpdesks, and marketing tools to streamline feedback management.

Yes, Zonka Feedback lets you automate customer satisfaction survey triggers based on:

• Customer interactions, like purchases or support tickets.

• Lifecycle stages or customer events.

Scheduled recurring surveys to track satisfaction trends over time. This automation ensures timely feedback collection with minimal manual effort.

Absolutely! Zonka Feedback supports over 30 languages, making it an ideal CSAT survey software for businesses with diverse audiences. AI-powered translations enable seamless survey creation and distribution globally.

Yes, Zonka Feedback provides instant alerts for low CSAT scores, enabling you to identify dissatisfied customers as soon as they respond. Automated workflows help escalate critical feedback to the right team, ensuring prompt resolutions.

Yes! With Zonka Feedback, you can embed CSAT surveys directly into emails, web pages, or mobile apps. This reduces barriers to participation and increases response rates, making feedback collection easier for your customers.

Yes! With Zonka Feedback, you can embed CSAT surveys directly into emails, web pages, or mobile apps. This reduces barriers to participation and increases response rates, making feedback collection easier for your customers.

Yes, Zonka Feedback enables personalized follow-ups for both satisfied and dissatisfied customers:

• For dissatisfied customers: Automate alerts, send apology messages, and assign tasks to resolve issues.
• For satisfied customers: Send thank-you notes and encourage positive reviews or referrals to turn satisfaction into advocacy.

Yes! Zonka Feedback allows you to deploy CSAT surveys at key customer journey touchpoints:

• After purchases or transactions.

• Following support interactions.

• Post-service or delivery completion.

This helps measure satisfaction at critical stages and identify improvement opportunities.

Yes, you can easily sync back data from Zonka Feedback's CSAT surveys back to your Help Desk to give your team transparency into user satisfaction. Our software solution makes it easy for you to connect your Customer Service tools like Zendesk, Freshdesk, Intercom, etc., so you can trigger surveys. and response-based actions throughout customer journey.

So, once you send surveys to your customers, you can sync back the data to your Customer Service tools and view them in Contact Attributes.