Collect Customer Feedback with Kiosk Surveys

A Kiosk survey is a data collection method typically used in retail stores, hospitals, airports, restaurants, etc., to measure and improve customer satisfaction. It involves the setup of interactive kiosks or self-service stations on-premises. These kiosks allow customers to provide feedback, answer survey questions, and share their opinions about their experience. The primary goal of Kiosk surveys is to collect data directly from customers, helping businesses gather actionable insights that can be used to enhance customer satisfaction and improve the overall experience with your business or services.

Our Kiosk Feedback Tool is designed to help businesses collect, analyze, and act on feedback effortlessly with features like:

• Kiosk Mode – Set up tablet-based survey kiosks for unattended feedback collection.

• Face-to-Face Surveys – Hand over a tablet for in-person feedback, increasing response rates.

• Mobile Forms – Use smartphones or tablets to collect responses, even in remote locations.

• Hide Exit Options – Prevent users from exiting surveys prematurely with password-protected settings.

• Offline Mode – No internet? No problem! Collect responses without Wi-Fi and sync them later.

• Custom Branding – Add logos, themes, and colors for a seamless branded experience.

• Multilingual Surveys – Collect feedback in 30+ languages, including Arabic and Hebrew.

Setting up Kiosk Surveys is quick and easy:

1. Log in to your account and navigate to "Manage" → "Surveys."

2. Create a survey using a drag-and-drop builder or choose from pre-built templates.

3. Customize with your branding, logo, background, and themes.

4. Click "Distribute", select Kiosk/App, and download the Android or iOS app.

5. Set up your tablet in Kiosk Mode and start collecting feedback instantly—even offline!

Once connected to the internet, responses automatically sync to your dashboard.

You can start with a 14-day free trial to explore all features. Visit our Pricing Page to choose a plan that fits your business needs.

Our advanced reporting dashboard provides in-depth insights to help you track, analyze, and improve customer experiences:

• Snapshot Report – Get a quick summary of key survey insights.

• Response Insights – Analyze NPS, CSAT, and CES metrics for experience measurement.

• Location-Based Analytics – Compare feedback across multiple locations.

• Team Performance Report – Measure staff performance based on customer responses.

• Real-Time Response Inbox – View and segment feedback instantly.

• Trends Report – Track changes in customer satisfaction over time.

• AI-Powered Text Analytics – Extract insights from open-ended feedback for sentiment analysis.

Yes! You can set up kiosks across multiple locations and analyze feedback based on stores, branches, or regions to:

• Compare customer experience across different locations.

• Identify trends and areas for improvement.

• Optimize service quality based on location-based insights.

Absolutely! Offline mode allows you to collect responses without Wi-Fi, securely storing them on the device. Once back online, the data automatically syncs to your account for analysis.

Kiosk Surveys are widely used in:

• Retail Stores – Capture customer feedback at checkout.

• Hospitals & Healthcare – Improve patient experience with real-time insights.

• Restaurants & Cafés – Collect diner feedback instantly.

• Airports & Travel – Monitor passenger experience and enhance services.

• Events & Conferences – Get attendee feedback for better event planning.

Kiosk Surveys support a variety of question types to capture rich insights, including:

• Smiley face ratings & emoji scales for quick sentiment tracking.

• Multiple-choice & Likert scale questions for detailed feedback.

• NPS, CSAT, and CES metrics to measure customer satisfaction.

• Open-ended text fields for qualitative responses.

• Conditional logic to personalize survey flows based on answers.

Kiosk Surveys provide instant, in-location feedback, ensuring higher response rates than email or phone surveys, which rely on post-visit engagement.

Yes! Kiosk Survey data seamlessly integrates with CRMs, helpdesks, and analytics platforms, allowing you to:

• Automate workflows based on feedback responses.

• Trigger follow-ups via email or SMS.

• Sync data in real-time for seamless reporting.

Your customer feedback data is protected with:

• End-to-end encryption for all survey responses.

• GDPR & HIPAA compliance to ensure data privacy.

• Role-based access controls to manage user permissions.

• Automated cloud backups to prevent data loss.

Yes! Our Kiosk Surveys offer full customization, allowing you to:

• Add logos, background images, and themes for brand consistency.

• Personalize survey questions and layouts to fit your needs.

• Include images and videos for engaging feedback collection.