Salesforce Surveys | Customer Experience Management for Salesforce

BUILD SALESFORCE SURVEYS

Create Code-free Salesforce Surveys in Minutes

Get started with collecting real-time customer data in Salesforce with easy to create and personalize surveys to improve user experience across your site and product.

- Build Experiences
- Build custom experiences for your Salesforce customers - measure NPS, CES, CSAT, or conduct Polls & Quizzes.
- Dynamic Surveys
- Add response based skip logic, survey redirections, access answer piping, add themes and custom languages and much more to create Dynamic more-engaging surveys.
- Variables & Pre-fill Data
- Easily pass data to your surveys, pre-fill the survey fields, and enrich your responses and reports with Customer Variables & Attributes.
- Identify Contacts
- Enrich your Salesforce Contact list by identifying customer data from Surveys without asking for details.

Get Started

Website
Offline
Email
SMS
In-app
Integrations

Website & Chat Window

Integrate Zonka Feedback with your live chat tool or use Google Tag Manager to embed the code and use Salesforce surveys to get quick feedback.

Live Chat Feedback

Collect customer satisfaction surveys at the end of a live chat session.
Feedback Button

Use a fixed or floating feedback widget on left, right or bottom of the page.

Embed a website survey

Get surveys at an exact part of your website, product or mobile app
Pop-up survey

Set custom triggers based on website activity and contact attribute

Exit-intent Surveys

Take feedback from a customer before user exits the website.
Microsurveys

Get instant feedback from a users as a small survey window opens.

Offline Surveys

Make a world-class army of field agents by enabling them to survey customers in no-internet zones. Data stored in the Zonka Feedback app automatically syncs with Salesforce once the device connects to Wifi.

iOS Surveys

Use iPad Survey App to take on-premises feedback through iPads and iPhones.
Android Devices

Turn Android Tablets & Smartphones into Feedback Devices to take real-time feedback.

Kiosk Feedback

Set up touchscreen devices as Kiosks to take unattended feedback.
Offline Surveys

Take feedback and collect responses without Wi-Fi. Sync anytime.

Email Surveys

Send automated email surveys to your customers using survey builder for salesforce and collect feedback easily.

Email Survey Invitations

Send customized Email Surveys to customers with Survey Link.
Embedded Email Surveys

Add Survey Question directly in Email body and get higher response rate.

In-Signature Email Surveys

Insert Survey Question in Email Signature to get feedback.
Scheduled Email Surveys

Schedule Email Surveys to be sent at a later date and time.

Email Survey Triggers via Integration

Trigger email surveys from the CRMs, Help Desks and others tools you use.

SMS Surveys

Collect feedback from customers of all ages residing in any part of the world with one of the best Salesforce survey tools for SMS Surveys.

One-click SMS Surveys

Send SMS Surveys with feedback form link to customers with customized SMS.
SMS Surveys with Integrations

Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems nd more.

Mobile & In-app Surveys

Collect feedback from customers of all ages residing in any part of the world with one of the best Salesforce survey tools for SMS Surveys.

In-App Surveys

Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.
Responsive Mobile Surveys

Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.

Offline Surveys

Take feedback without WiFi, on the go and sync automatically.
QR Code

Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.

Integrations & APIs

Trigger Surveys using Native Integrations, Zapier and APIs

Helpdesks

Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.
CRMs & Marketing Automation

Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.

Trigger Email Surveys via APIs

Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.
Trigger SMS Surveys via APIs

Send SMS Surveys to customers based on events and triggers in tools you use with APIs.

Connect Apps with Zapier

Connect to more than 5,000+ apps and automate workflows with Zapier, Integrately & Make.

Get Insights that Matter

View multilingual customer response, location, day and time-wise survey insights. View historical data, spot new customer trends directly on Salesforce, and optimize your customer feedback strategy.

Actionable Reports

View your customer service team’s performance and their individual survey scores. Identify issues in your product/service and take constructive initiatives to improve the quality of your flag-bearers and your offerings.

SALESFORCE FEEDBACK WORKFLOWS

Use Human Touch only where it Matters

Improve process transparency and increase team productivity by automating manual tasks with smart workflows.

Workflow Designer

With an easy-to-use Worfklow Designer, automate repetitive tasks and actions to scale up your CX Program.
Alerts, Notifications & Response Actions

Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses.
Segment Contacts & Trigger Actions

Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.

CLOSE THE FEEDBACK LOOP WITH SALESFORCE SURVEY APP

Create New Opportunities out of Every Customer Feedback

Alert relevant team to take immediate action via instant email, SMS and Slack notifications.

Activate Damage Control Mode

Approach customer before they churn and Improve customer retention. Automatically assign tasks to your CX team to investigate negative reviews and take reparatory steps.
Turn Feedback into Online Reviews

Channel positive product feedback to improve your online reputation. Empower your sales & marketing team to follow-up with happy customers and share their positive reviews online.

SALESFORCE SURVEY INTEGRATIONS

Integrate with your existing tools

Connect your favorite tools for a seamless feedback management.

Sync Data

Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers

Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations

Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.

Website
Offline
Email
SMS
Mobile
Integrations