Powerful Web, Product, and In-App Feedback Platform

Transform digital customer experience with powerful web, product, and in-app surveys. Capture key insights, refine product roadmaps, improve digital platforms, prioritize features, and drive growth across all digital channels.

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Product Feedback

Capture In-Product Feedback To Improve User Experience

Measure CX across product pages and user journey touchpoints, capture feature feedback, and conduct user research to enhance in-product experiences. Collect page-based insights, identify friction points, and implement targeted improvements.

Help & Knowledgebase Feedback

Gather Help and Knowledge Base Feedback

Collect valuable feedback on your Help and Knowledge Base content to understand user needs, improve resources, and enhance the overall support experience. Identify gaps and optimize content effectively.

How Does It Work?

Build Smart Surveys, Faster with AI

Create stunning surveys effortlessly! Use AI or expert templates to build smart, branded surveys, ask follow-up questions, and translate into multiple languages in no time.

Set up Multiple Customizable Widget

Deploy feedback widgets like pop-ups, slide-ups, and bottom bars with customizable branding and display options within your mobile app.

Install JavaScript SDK

Install widgets within your website and in-product using a single line of JavaScript code and within your mobile app with in-app SDKs in no time.

Digital feedback - survey install code (1)

Analyze and Act on Digital Feedback

Make sure no feedback is unattended. Get actionable insights with AI-driven analytics, set up workflows with smart triggers, and ensure you act on the feedback to improve the digital experience.

Integrations

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

Sync CX Data: Automatically sync CX data with your systems.
Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
APIs and Webhooks: Build custom integrations and workflows.

Salesforce

Integrate feedback seamlessly into Salesforce to personalize customer journeys, predict churn, and drive growth with actionable insights.

Zendesk

Sync real-time customer feedback and tickets in Zendesk to ensure faster resolutions and improved support experiences.

Freshdesk

Collect and sync feedback directly into Freshdesk, empowering your support team with actionable insights for better service.

HubSpot

Automate feedback collection and contact management in HubSpot to monitor customer health and improve satisfaction scores.

Intercom

Engage customers directly in Intercom Messenger by sending targeted surveys, in custom bots, via emails, and in posts.

Jira

Integrate user feedback into Jira, automatically creating tickets to streamline issue tracking and product development.

MS Teams

Capture feedback within MS Teams to drive collaboration and quickly address customer concerns with integrated insights.

Powerful Digital CX Platform

Everything you need to Improve your Digital CX

Zonka Feedback offers powerful digital customer experience software to build and scale CX initiatives. Collect and measure CX data, get real-time insights, and automate closing the feedback loop.

Closing the Feedback Loop

Streamline communication and issue resolution with automated workflows, centralized interactions, and efficient case management.

Out-of-the-box Reporting

Ready-made, customizable reports for instant insights and easy data analysis.

Drag-and-Drop Survey Builder

Easily create smart surveys with intuitive drag-and-drop interface. AI survey creator, 100+ templates, zero coding!

Digital Feedback-Drag-Drop Survey Builder-2

Measure NPS, CES, and CSAT

Track key customer experience metrics to gauge satisfaction, loyalty, and effort on your website, mobile apps, and within your digital products.

Automate CX Actions

Streamline customer experience processes with automated workflows, ensuring timely responses and follow-ups.

Combine with Other Channels

Integrate surveys seamlessly across email, SMS, and other channels for comprehensive feedback collection.

Customizable Widgets

Deploy feedback widgets like pop-ups, slide-ups, and bottom bars with customizable branding and display options.

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

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Product Tour

Powerful Web, Product, and In-App Feedback Platform

Measure User Experience

Journey Touchpoints

Prioritize Actions

Churn Surveys

Trusted by 1000+ Brands Globally

Product Feedback

Capture In-Product Feedback To Improve User Experience

Website Feedback

Collect Website Feedback To Improve Web Experience

Help & Knowledgebase Feedback

Gather Help and Knowledge Base Feedback

In-App Feedback

Use Mobile App Surveys to Capture In-App Feedback

How Does It Work?

Build Smart Surveys, Faster with AI

Set up Multiple Customizable Widget

Install JavaScript SDK

Analyze and Act on Digital Feedback

Integrations

Connect and Manage Feedback with the Tools You Use

Salesforce

Zendesk

Freshdesk

HubSpot

Intercom

Jira

MS Teams

Enterprise Solutions

Ensure Enterprise CX Excellence

Data Security & Compliance

SSO and User Permission

Data Hosting & Localization

Enterprise-grade Services

Powerful Digital CX Platform

Everything you need to Improve your Digital CX

Closing the Feedback Loop

Out-of-the-box Reporting

Drag-and-Drop Survey Builder

Measure NPS, CES, and CSAT

Automate CX Actions

Combine with Other Channels

Customizable Widgets

Our Customers

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Powering 2,000+ of the best customer experiences

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