Measure & Improve Experience At Every Location

Location Management

Organize and Manage Multiple Locations In One Place

Zonka Feedback makes managing multiple locations, outlets or centers a hassle-free process. Add locations with location labels, set up hierarchies, and assign managers for each level to streamline location-based feedback collection. 

• Add, remove, and manage multiple locations
  
• Assign a location to surveys
  
• Location-based User Access
• Multi-level hierarchy with access controls

Leaderboards & Insights

Compare Performances With Leaderboards and Insights

Measure performance across multiple locations with leaderboards connected with CX metrics like NPS, CSAT, CES, and sentiments. Identify top-performing centers, understand which areas require improvement, and address performance issues.

Reputation Management

Monitor and Manage the Reputation of All Locations

Leverage Zonka Feedback’s powerful reputation management capabilities to enhance your brand presence.  Monitor Google Reviews by location to effectively manage your online reputation. Gain insights into public sentiment and take targeted actions for different locations.