Survey Skip Logic | Question Skip Logic & Branching

Skip Logic

Skip Irrelevant Questions, Shorten Surveys & Boost Completion with Skip Logic

Boost completion rates by skipping irrelevant questions, reducing survey fatigue, and keeping respondents engaged for more accurate and valuable feedback.

Skip to a screen based on respondents’ answer
Hide screen based on respondents’ answer
Skip to the end of survey

Conditional URL Redirect

Drive Actions Instantly with Conditional URL Redirection

Automatically send respondents to different pages based on their answers, boosting engagement, conversions, and follow-up actions right after survey completion.

Redirect satisfied customers to leave Google reviews
Guide interested users to your sign-up page
Promote new products by redirecting to product pages

Location-based Redirect

Deliver a Personalized Experience with Location-Based Redirection

Automatically redirect respondents to location-specific pages, review sites, or sub-websites, ensuring they access relevant information, offers, and experiences based on their location.

Redirect customers to location-specific Google review pages
Guide users to web pages with regional offers and details
Send respondents to sub-websites based on their selected location

benefits of Survey Logic

Why Survey Logic Matters: Smarter Surveys, Better Insights

Using Zonka Feedback’s Smart Survey Logic, businesses can enhance engagement, improve response accuracy, and create seamless feedback experiences. Here’s how it transforms surveys:

Personalized Survey Experience

Show only relevant questions with Skip Logic and Display Logic, making surveys feel intuitive and tailored to each respondent.

Higher Completion Rates

Reduce survey fatigue by skipping irrelevant questions and keeping surveys concise, ensuring more users complete their responses.

Accurate and Actionable Data

Gather precise insights by ensuring respondents only answer relevant questions, improving data reliability and decision-making.

Building an Effective Complaint Management & CAPA Process for Lasting Improvement

Automated Redirection for Conversions

With Conditional URL Redirects, direct respondents to Google reviews, sign-up pages, or product promotions based on their answers.

Location-Based Personalization

Redirect respondents to region-specific pages, review sites, or offers using Location-Based Redirects, ensuring a customized experience.

Seamless Survey Experience

Keep surveys focused, clutter-free, and engaging by automating question visibility based on user input, improving overall survey effectiveness.

Take feedback across multiple channels

SMS

Tablets & Kiosks

Online

Send email surveys to customers after interactions. Embed rating questions for quick responses and personalize follow-ups based on feedback.

Get Started with Email Surveys ➝ Email Channel 1-1 - NPS

Distribute surveys via SMS for instant feedback collection. Great for post-purchase, service evaluation, and appointment-based industries.

Get Started with SMS Surveys ➝ SMS Channel 1-1 - CES

Eet up dedicated feedback kiosks in physical locations like hotels, hospitals, and restaurants. Users can submit responses via touchscreens for instant feedback.

Get Started with Kiosk Surveys ➝ Offline- kiosk-1

Embed surveys within mobile apps to capture real-time user feedback. Trigger surveys based on app interactions, transactions, or user actions to improve experience.

Get Started with In-app Surveys ➝ In-app Mobile SDK - Channel - CES