Partner, Innovate, and Grow - Join the Zonka Feedback Partnership Program Today! Learn more ➝

AI-driven Platform to Run Customer Experience (CX) on Autopilot

Design and deploy your Customer Experience (CX) program in minutes and build frictionless customer journeys! Empower CX teams with real-time insights from multiple touchpoints, AI-driven analytics, effortless workflows, and closed-loop processes for strategic decision-making, trend identification, and prompt issue resolution.

Home Banner IMG
bannericon1
Improve overall customer experience
Elevate customer interactions with actionable feedback and tailored improvements.
bannericon2
Measure CX Metrics like NPS, CSAT, and CES
Capture key customer experience metrics to assess and enhance customer satisfaction
bannericon3
Drive Growth and Brand Advocates
Convert feedback into growth opportunities and turn customers into loyal advocates.
bannericon4
CX Program for all Teams & Processes
Empower all teams to enhance customer experiences with CX insights.
Trusted by 1000+ Brands Globally
  • American Express - Logo Atco-Logo-bw SAP-Logo-bw Ecobank-Logo-bw MaxLife-Logo-bw Accor-Logo-bw TataSteel-Logo-bw Swiggy-Logo-bw
star 1

Customer Experiences

CX platform to capture every interaction and make sense of it

  • B2C & B2B Feedback
  • Transactional & Relationship Surveys
  • Customer Service & Agent Feedback
  • Location Based CX
  • Patient Feedback
Learn More
internet 1

Product Feedback

Listen to your customers & build world-class products

  • In-product Feedback
  • Website Feedback
  • Feature Research
  • Microsurveys, In-app & Web Widgets
  • Content & Help Feedback
Learn More
smartphone 1

Offline & Field Surveys

Capture valuable feedback and data anywhere, anytime

  • Mobile Forms Automation
  • On-Premises Feedback
  • Kiosk Terminal
  • Front-line Experiences
  • Safety, Inspection & Audit Surveys
Learn More
Comprehensive CX Survey Software

Start your CX Program in Minutes

Simplest and the most powerful Customer Experience (CX) Software to create, distribute, and automate feedback collection.

Build Smart Surveys Effortlessly, Faster with AI

Design stunning surveys in minutes. Use expert templates or command AI to create one for you. Add your branding, translate them into multiple languages, and make them smart with dynamic logic. 

Build Survey 1 - CSAT
Build Survey 1 - CSAT

Automate Survey Distribution and Feedback Management

Intuitive workflow designer to automate your CX operations! Trigger surveys via integrations, customize workflows based on user segments, loop in the right teams, and set up closed-loop processes. 

CSAT-CX Automation-IMG
CSAT-CX Automation-IMG

Capture Insights Across All Customer Channels

Effortlessly collect experience feedback through Email, SMS, Web Widgets, Microsurveys, Mobile Apps, Live Chat, Kiosk, and Offline Survey apps. Easily trigger surveys via APIs, CRM, and Helpdesk integrations, or manually! 

Email
SMS
WhatsApp
Offline
Web Widgets
In-Product
Email Channel - CSAT
SMS Channel 1-1 - NPS
distribute whatsapp survey- retail -csat
Offline Channel - CES
Website Channel - CSAT
In-Product Channel - NPS
AI Analytics

Uncover Hidden Opportunities with AI Analytics

Enhance CX with AI-driven feedback analysis! Understand customer sentiments, emotions, and intents to prioritize improvements. Advanced AI analytics with minimum supervision! 

  • Sentiment and Customer Emotions
  • Themes and Entities
  • Urgency and Intent-Based Routing
  • Automatic Tagging
Get Started
AI Analytics Left
Section 2 - Customize Surveys-1
NPS, CSAT, CES Surveys

Track Satisfaction, Loyalty, and Efforts in a Single Platform

Use proven CX metrics to understand what your customers really think about your brand. Build and send smart NPS surveys, CSAT surveys, & CES surveys to gain actionable insights on customer experience. 

  • NPS Surveys to Boost Loyalty 
  • CSAT Surveys to measure satisfaction
  • CES Surveys to track customer effort

Learn More

User Segmentation

Advanced User Segments and Survey Targeting

Use user segmentation, contact management, and throttling to target each customer group effectively and prevent over-surveying. Reduce survey fatigue and ensure more accurate and valuable feedback.

  • Dynamic User Segments
  • Survey Throttling
  • Contact Attributes
Get Started
User Segmentation 1-1 - NPS
Advanced Reporting - CSAT-1
Advanced Reporting

Out-of-the-box Reporting and Custom Dashboards

Unlock deeper insights! Move beyond data collection to discover the "why" behind customer feedback with advanced reports and analytics. Identify key drivers with detailed insights and trend reports.

  • CX key drivers and trends 
  • Sentiment & text analysis
  • Location-based CX
  • Frontline and agent reporting

Learn More

Closing the Feedback Loop

Take Action with AI-driven Response Inbox

See all your customer responses in a collaborative response inbox. Prioritize by importance, route feedback, auto-assign tasks, and even chat directly with customers. Understand and address customer pain points, transform neutral interactions into positive ones, and foster loyal brand advocates . Foster team collaboration with shared notes, ownership, and clear action plans for swift issue resolution
Closing Feedback Loop - NPS
Case Management
Seamlessly track and resolve customer issues and requests with efficient case and ticket management to enhance customer experience.
sc1
Closed-Loop Workflows
Create automated workflows to close the feedback loop faster and boost customer satisfaction.
sc2
Customer Interaction
Centralize all customer communications and email customers directly from the platform for streamlined interactions.
sc3
Team Collaboration
Use real-time alerts, tasks, notes, and external ticket tracking to ensure your team stays aligned and informed, improving overall CX.
sc4
Integrations

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

  • Sync CX Data: Automatically sync CX data with your systems.
  • Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
  • Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
  • APIs and Webhooks: Build custom integrations and workflows.
Get Started
Integrations 1 - NPS
Salesforce.com_logo

Salesforce

Send NPS Surveys to your prospects and customers inside Intercom Messenger, in Custom Bots, via Emails, and in Posts.
zendesk

Zendesk

Sync real-time customer feedback and tickets in Zendesk to ensure faster resolutions and improved support experiences.
freshdesk

Freshdesk

Collect and sync feedback directly into Freshdesk, empowering your support team with actionable insights for better service.
hubspot

HubSpot

Automate feedback collection and contact management in HubSpot to monitor customer health and improve satisfaction scores.
JIRA-Icon-Logo

Jira

Integrate user feedback into Jira, automatically creating tickets to streamline issue tracking and product development.
intercom-icon

Intercom

Engage customers directly in Intercom Messenger by sending targeted surveys, in custom bots, via emails, and in posts.
Microsoft Teams Logo

MS Teams

Capture feedback within MS Teams to drive collaboration and quickly address customer concerns with integrated insights.
Enterprise Solutions

Ensure Enterprise CX Excellence

Scale Up without Worrying about Customer Data

Group 427319424-1
Data Security & Compliance

ISO 27001:2022 certification & GDPR & HIPAA compliance

profile(1) 1
SSO and User Permission

Single sign-on and user controls to manage roles and access levels

Vector
Data Hosting & Localization

Flexible data hosting across multiple global data centers.

management-service 1

Enterprise-grade Services

Import historical data, get custom integrations, and expert CX consulting

Powerful CX Survey Software

Everything you need to Improve Customer Experience

Zonka Feedback offers powerful survey software to build and scale customer surveys. Collect and measure CX data, get real-time insights, and automate closing the feedback loop.

Location-based CX

Measure & enhance performance at every location with powerful leaderboards, detailed breakdowns, hierarchical support, and bespoke CX automation.
Location-Based CSAT

Agent-based CX

Integrate with helpdesks and measure support performance, rewarding top agents, and pinpointing coaching opportunities to boost performance.
Agent-based NPS

Digital CX

Revolutionize user experience with JavaScript SDK for seamless in-app, in-product, and website surveys. Install once and trigger surveys effortlessly.
Digital CES

AI-Powered CX

Zonka Feedback empowers companies to run intelligent CX programs with AI survey creation, AI insights, AI translations, survey throttling, summaries, and more.
AI Driven - NPS-1

CX Workflow Designer:

Automate closed-loop excellence with streamlined actions like respondent notifications, feedback routing, review requests, and more.
CX Workflow Designer-2

Real-time Alerts and Digest Emails

Keep your team in the loop with instant alerts via Slack, MS Teams, SMS, and email, complemented by regular digest emails.
Email Digests - CES

NPS, CSAT, CES, and Sentiments

Design a powerful CX program by leveraging different CX metrics at key touchpoints: NPS for relationship, CSAT for transactions, CES for support, and Sentiment for open text analysis.
CSA NPS CES & Sentiments
Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.
Kanagaraj
Kanagaraj S.
Sankara Eye Hospital
Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.
Nachiket
Nachiket Bandekar, IT Director
Damas Jewellery
This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization
Sandeep
Sandeep Dua
Select CITYWALK Mall
The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system
vinit
Vinit R
Healthcity Cayman Islands
What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.
Rafael
Rafael H.
Founder & CEO at Reteamly
Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.
chris-salans
Chris Salans
Owner, Mosaic Bali
Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.
Shefali
Shefali V.
Director Of Operations at AMAZON WOOD PVT LTD
Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.
louis
Louis I.
Griswold Home Care
The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.
Larry
Larry W.
Digital Marketing - Higher Education & Diversity
Case Studies

Our Success Stories

Futurehome Increases their App Store Rating to 4+ with Zonka Feedback
Read full story
SmartBuyGlasses Boosts NPS & Enhances Customer Experience with Zonka Feedback
Read full story
RIPE NCC Transforms Member Support Process with Zonka Feedback
Read full story
FAQs

Frequently Asked Questions

How much does the Zonka Feedback Survey Software cost?

Yes, you can use our Survey Tool to collect feedback from e-commerce app users with our In-App SDK survey distribution feature. It allows you to take feedback at multiple touchpoint within the app, send notifications, survey reminders and take feedback at crucial times like post-checkout, new feature update, and so on.

What are popular features in the best survey software?

While choosing the Best Survey Software, it’s best to look out for features that offer freedom to customise, distribute and streamline feedback management in the simplest way possible. Some features of a good software may look like:

  1. Survey customization, white-labelling, personalisation, and survey-logic

  2. Ability to measure CX metrics - NPS, CSAT, & CES

  3. Multi-channel distribution (web, in-app, in product, offline, email, SMS, etc.)

  4. Integration with other tools like CRMs and HelpDesks

  5. Response-Action workflows and automation

  6. Real-time alerts and feedback

  7. Actionable report and in-depth customer insights

Can I customise my surveys?

Yes, you can easily customize your surveys using Zonka Feedback. You can customise the branding by putting your logo, your background, choose the type of question, and choose the overall size and look of the survey for your website, product, retail store, and so on.

Can I integrate Zonka Feedback Survey Tool with my existing software?

Yes, you can use your existing Help Desks and CRMs to trigger surveys. Zonka Feedback allows integrations with your existing tools. It also enables creation of custom integrations using APIs and Webhooks.

What types of tools can I integrate with Website Surveys?

Yes, you can implement Zonka Feedback Website Tool on your eCommerce website. In fact, you can choose to survey your customers throughout their visitor journey from the moment they land on your website to post-purchase. You can survey them at touch-points including, visit intent survey, product or catalogue survey, post-check out survey and more. 

What type of questions can I ask on my customer surveys?

The platform gives you vast question options to choose from. You can use CX metrics questions (NPS, CES, and CSAT), button choice, smiley rating, 5-scale rating, comment box, contact information, radio matrix, and so on. To know more, start your free-trial today.

What are the reporting capabilities of survey software?
`

Zonka Feedback Survey Tool offers advanced reporting to easily view, monitor, and analyse survey responses. Here are a few types of reporting features you get:

  1. Snapshot Report - An overview report to get a quick summary and analysis of responses. 

  2. Response Insights - Get insights of all survey responses and CX metrics (CSAT, CES, NPS).

  3. Location Insights - Analyse and compare the performance and scores based on the locations.

  4. Team Performance Report - Analyse and compare team member performance on each metrics. 

  5. Response Inbox - See all your feedback responses in one place in real-time.

  6. Trends Report - Monitor how survey responses and metrics have changed over time. 

  7. Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured data. 

Can I use Zonka Feedback software for surveys to collect feedback from my e-commerce app users?

Yes, you can use our Survey Tool to collect feedback from e-commerce app users with our In-App SDK survey distribution feature. It allows you to take feedback at multiple touchpoint within the app, send notifications, survey reminders and take feedback at crucial times like post-checkout, new feature update, and so on.

Samsung Logo AirArabia Logo EcoBank Logo EY Logo American Express Logo Accor Logo MaxLife Logo SAP Logo Apple Logo Damas Logo Atco Logo Nikon Logo TataSteel Logo Swiggy Logo Purplle Logo BCG Logo Simpl Logo Samsung Logo AirArabia Logo EcoBank Logo EY Logo American Express Logo Accor Logo MaxLife Logo SAP Logo Apple Logo Damas Logo Atco Logo Nikon Logo TataSteel Logo Swiggy Logo Purplle Logo BCG Logo Simpl Logo