AI-driven Survey Software to Run Customer Experience (CX) on Autopilot

Zonka Feedback stands out as one of the best survey tools due to its customizable surveys, multi-channel distribution, AI-powered insights, and automation. Unlike many other survey software solutions, it offers real-time feedback collection, sentiment analysis, and advanced reporting to help businesses take immediate action. With pre-built survey templates, multilingual support, and seamless integrations with CRMs and helpdesks, Zonka Feedback is an all-in-one online survey tool for businesses that want to measure and improve customer experience and employee engagement.

Yes! Zonka Feedback allows you to customize surveys to align with your brand. You can:

• Add logos, colors, fonts, and backgrounds.

• Use white-labeling to remove Zonka Feedback branding.

• Implement survey logic, branching, and skip patterns for dynamic response flows.

• Customize surveys for different platforms, including web, mobile, and embedded surveys.

With these features, Zonka Feedback is the right survey tool for businesses looking for complete control over survey design.

Yes! Zonka Feedback lets you create multilingual surveys, making it easy to collect feedback from global audiences. The platform supports AI-powered survey translation, ensuring that respondents can answer in their preferred language. This feature enhances the user experience and boosts survey response rates across different regions.

Absolutely! Zonka Feedback's online survey tool provides a vast library of pre-built survey templates to simplify the survey-building process. Businesses can choose from:

• Customer Satisfaction (CSAT) surveys

• Net Promoter Score (NPS) surveys

• Customer Effort Score (CES) surveys

• Market research surveys

• Employee engagement surveys

• Post-purchase and product feedback surveys

These pre-built templates help businesses create surveys quickly while ensuring they ask relevant questions for actionable insights.

Zonka Feedback enables businesses to collect feedback across multiple channels, including:

• Email, SMS, and WhatsApp surveys for direct outreach.

• Website and in-app surveys for real-time feedback collection.

• QR code surveys to collect responses on-the-go.

• Kiosk surveys for physical locations like retail stores and events.

• Embedded surveys in emails, products, and websites.

This online survey tool ensures businesses can reach the right audience at the right time for maximum response rates.

Yes! Zonka Feedback allows businesses to trigger surveys based on:

• Customer interactions, such as post-purchase or after a support conversation.

• Website behavior, like exit intent or time spent on a page.

• Lifecycle events, such as onboarding completion or plan upgrades.

With automated survey triggers, businesses can collect real-time feedback at the most relevant touchpoints using this online survey tool.

Absolutely! Zonka Feedback provides survey automation, allowing businesses to:

• Send automated survey invitations based on customer interactions.

• Trigger alerts for negative feedback to resolve issues proactively.

• Set up response-based follow-ups to engage customers based on their feedback.

• Assign feedback to different teams for better response management.

With these automation capabilities, Zonka Feedback ensures that feedback is not only collected but also acted upon efficiently.

Zonka Feedback offers powerful reporting features to analyze feedback from unlimited surveys effectively, including:

• Real-time survey results for instant feedback tracking.

• Sentiment analysis and text analytics for open-ended responses.

• Trend reports to monitor customer sentiment over time.

• Location-based insights to compare feedback across multiple business locations.

• Team performance reports to evaluate customer support effectiveness.

These analytics help businesses make data-driven decisions to improve customer satisfaction and service quality.

Yes! Zonka Feedback is a AI-driven survey software with sentiment analysis to track customer sentiment and trends over time. It helps businesses:

• Identify positive and negative feedback trends.

• Analyze open-ended responses using text analytics.

• Gain predictive insights to improve customer experience.

With real-time insights, businesses can understand customer expectations and make strategic improvements.

Zonka Feedback ensures businesses can close the feedback loop by:

• Sending real-time alerts for negative responses to address issues quickly.

• Assigning feedback to the right teams for faster resolution.

• Automating follow-ups with dissatisfied customers.

• Tracking customer engagement and improvements over time.

This makes Zonka Feedback an ideal survey software for businesses focused on actionable feedback management.

Zonka Feedback is a versatile survey tool used across industries for:

• Customer feedback surveys to measure satisfaction and loyalty.

• Healthcare and patient satisfaction surveys for service improvements.

• Employee engagement surveys to improve workplace culture.

• Market research surveys to understand target audiences.

• Product feedback surveys to refine product features.

• Event feedback surveys to assess attendee experiences.

This flexibility makes it one of the best survey tools for businesses looking to collect actionable insights from unlimited surveys.

Yes! Zonka Feedback offers a free trial version for 14 days with unlimited surveys/questions, multi-channel distribution, and basic reporting & analytics. For businesses looking for survey platform with advanced features like automation, AI-powered insights, and CRM integrations, paid plans are available.