Understanding In-app Surveys: Questions, Best Practices, Examples

Ever wondered why users drop off without explanation? Or why a feature you spent months developing isn’t being used?

The answers are already inside your app—you just need the right way to capture them.

That’s where in-app surveys come in. Unlike traditional email surveys or web forms, in-app feedback lets you collect real-time, contextual insights while users are actively engaging with your app.

Whether you’re measuring customer satisfaction, refining feature development, or identifying friction points in the user journey, in-app surveys ensure you get feedback when it matters most.

But here’s the catch: not all in-app surveys are created equal. Poorly timed or generic surveys get ignored. To truly unlock valuable insights, you need to ask the right survey questions, target the right users, and trigger surveys at key moments.

In this blog, we will share everything you need to know about in-app surveys, and how you can create one for your iOS/Android apps that drives higher response rates and provides actionable user insights.

You'll discover 50+ survey questions to measure user satisfaction, feature feedback, churn reasons, and more—along with best practices for survey placement to ensure a smooth user experience.

Whether you’re a product manager, customer success leader, or UX designer, this guide will help you collect meaningful, real-time feedback to enhance your customer experience and improve product decisions.

TL; DR

• In-app surveys help businesses collect real-time user feedback to improve user experience, feature adoption, and customer satisfaction without disrupting the app experience.
• Different in-app survey types include welcome surveys, CSAT/NPS surveys, feature feedback, bug reporting, churn surveys, and app rating prompts, each serving a unique purpose.
• Strategic timing to trigger surveys are—during onboarding, feature engagement, support interactions, or before user churn—ensures higher response rates and actionable insights.
• Best practices include contextual feedback collection, native UI integration, and data-driven prioritization to enhance the entire customer journey.
• Zonka Feedback’s in-app survey tools enable businesses to design, implement, and analyze surveys effortlessly across Android, iOS, Flutter, and React Native SDKs. Sign up for a 14-days free trial or schedule a demo to know more!

Measure User Feedback with In-app Survey🔥

Create powerful in-app surveys with Zonka Feedback—measure user experience, gain actionable insights, conduct sentiment analysis, and customize surveys to match your brand seamlessly.

What is an In-app Survey? 

An in-app survey is a customer feedback tool that allows businesses to collect user feedback directly within their iOS and Android mobile apps. Unlike external surveys that rely on email or web forms, in-app surveys capture real-time, contextual feedback while users are actively engaging with the app—leading to higher response rates and more accurate insights.

It is a game changer for app-based product companies and allows them to capture real-time feedback, at key moments in the user journey. This enables businesses to identify pain points and optimize user experience based on user expectations and behaviors.

Best Suited For:

In-app surveys are ideal for mobile-first businesses across various industries, including:

• eCommerce apps – Measure customer satisfaction after checkout and identify cart abandonment reasons.

• Gaming apps – Gather feedback on game mechanics, difficulty levels, and user engagement.

• SaaS platforms – Understand feature adoption, collect mobile app feedback, and assess customer loyalty.

• Entertainment apps – Gauge content experience & preferences, subscription experience, and app usability.

• Fintech apps – Improve user experience for transactions, security, and account management.

• Productivity apps – Identify workflow improvements and usability enhancements.

By integrating in-app surveys, businesses can understand user behavior, improve app performance, and gather valuable insights to refine their product strategy—boosting customer satisfaction and retention.

Why Collect In-App Surveys?

In-app surveys provide a direct, real-time way to collect valuable insights from users while they’re actively engaging with your app. Unlike other survey distribution channels, they achieve higher response rates, offer contextual user feedback, and allow businesses to make data-driven improvements without disrupting the user experience. Here’s why they are indispensable for mobile apps:

1. Higher Response Rates

Traditional surveys—such as email or web forms—often go unnoticed or ignored. In-app surveys appear at the right moments, ensuring users respond while they’re engaged with the app. This results in significantly higher response rates and more reliable user insights.

2. Contextual & Actionable Insights

Understanding user behavior is crucial for improving mobile experiences. In-app surveys allow you to gather contextual feedback at key touchpoints—after a purchase, when completing onboarding, or after using a new feature. By capturing feedback in the moment, you get more accurate and meaningful data to refine the user experience.

3. Intelligent Triggers for Personalized Surveys

Not every user should see the same survey. In-app feedback tools enable you to trigger surveys based on user actions, behaviors, and demographics. Whether it’s asking a new user about their onboarding experience or collecting feedback after a feature launch, smart targeting ensures you ask the right questions to the right users at the right time.

4. Feature Feedback to Prioritize Development

Every app evolves, but how do you know which features resonate with users? In-app surveys help measure feature performance, identify what works, and highlight areas for improvement. By collecting user input on new or existing features, product teams can prioritize feature updates based on real user demand, leading to better engagement and satisfaction.

5. Boost App Store Reviews & Ratings

Positive reviews directly impact your app’s visibility and credibility on the App Store and Google Play. By using in-app surveys, you can identify satisfied users and gently prompt them to leave a positive app store review. For those with concerns, you can capture feedback privately and resolve issues before they escalate to public complaints.

6. Measure CSAT, NPS & CES for Customer Satisfaction

Tracking customer satisfaction metrics such as CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), and CES (Customer Effort Score) is essential for understanding user sentiment. In-app surveys let you gauge customer satisfaction and loyalty in real time, helping you measure how likely users are to recommend your app or continue using it.

7. Seamless Micro-Surveys for Quick Insights

Users don’t have time for long, tedious surveys. Micro-surveys—quick, targeted feedback forms—allow you to collect bite-sized insights without overwhelming users. Whether it’s a multiple-choice question, a rating scale, or a simple yes/no response, these short surveys make collecting user feedback effortless.

8. Native UI Integration for a Non-Disruptive Experience

A poorly designed survey can interrupt the user experience and lead to frustration. In-app surveys seamlessly blend into your app’s design, ensuring a native look and feel. Whether it’s a slide-up or pop-up survey, users feel like they’re interacting with a natural part of the app, which increases engagement and response rates.

In-app surveys are not just about collecting feedback; they’re about enhancing the entire user journey. By strategically deploying them at the right moments, you can understand user expectations, improve their experience, and drive feature development based on real user insights.

Different Types of In-App Surveys & When to Trigger Them

In-app surveys are powerful because they capture real-time user insights at critical moments in the user journey. By triggering the right survey at the right time, you can understand user behavior, measure satisfaction, identify pain points, and drive feature development. Here’s a breakdown of the most effective types of in-app surveys and when to trigger them for maximum impact.

1. Welcome Surveys – Capture First Impressions

When to Trigger: Right after onboarding or during the first app session.

New users form opinions about your app within seconds. A well-timed welcome survey helps you understand what brought them to your app, their expectations, and any early usability issues. This feedback is invaluable in refining your onboarding experience and ensuring users stay engaged.

Example Question: "What made you download our app?" (Multiple-choice options: Recommendations, Ads, Social Media, App Store Search, etc.)

2. CSAT & NPS Surveys – Measure Satisfaction & Loyalty

When to Trigger: After a transaction, customer support interaction, or key milestone.

Want to gauge customer satisfaction and measure customer loyalty? customer satisfaction surveys help measure how happy users are with specific interactions, while Net Promoter Score (NPS) surveys determine whether users are likely to recommend your app.

Example Question: "On a scale of 1-5, how satisfied are you with your recent experience?" (CSAT)
"How likely are you to recommend our app to a friend?" (NPS)

3. CES Surveys – Assess Ease of Use

When to Trigger: After users complete an action, such as checkout, profile setup, or feature usage.

Customer Effort Score (CES) surveys help determine how easy or difficult it was for users to perform a specific action within your app. The lower the effort required, the better the user experience.

Example Question: "How easy was it to complete your purchase today?" (Rating scale: Very Difficult → Very Easy)

4. Feature Request & Prioritization Surveys – Identify What Users Want Next

When to Trigger: After consistent usage or before planning new updates.

Planning new features? Feature request surveys allow users to voice their needs and prioritize enhancements. This ensures you develop features that users actually want, rather than guessing.

Example Question: "Which feature would you like to see next?" (Multiple-choice: Dark Mode, Offline Access, More Payment Options, etc.)

5. Product-Market Fit Surveys – Validate Your App’s Relevance

When to Trigger: After a few weeks of app usage to assess user retention.

Want to know if your app is solving real problems? Product-market fit surveys help determine if users would miss your app if it no longer existed, indicating how indispensable it is.

Example Question:
"How disappointed would you be if you could no longer use our app?" (Options: Very Disappointed, Somewhat Disappointed, Not Disappointed)

6. Churn & Exit Surveys – Find Out Why Users Leave

When to Trigger: Just before a user uninstalls the app or cancels a subscription.

Understanding why users churn can help you fix retention issues. A well-timed exit survey provides qualitative customer feedback that can help reduce drop-offs and improve customer retention.

Example Question: "What is the main reason you are leaving?" (Multiple-choice: Too Expensive, Lack of Features, Found a Better Alternative, Not Using It, etc.)

7. Bug & Issue Reporting – Improve App Stability

When to Trigger: After an app crash, error, or user-reported problem.

No one likes bugs! Bug reporting surveys allow users to quickly flag issues in real-time, so your development team can resolve them before they impact more users.

Example Question: "Did you experience any issues while using the app?" (Yes/No – If Yes, allow open-ended feedback)

8. User Research Surveys – Understand User Preferences & Behaviors

When to Trigger: Periodically, or before planning major product decisions.

User research surveys help businesses understand user preferences, behaviors, and pain points to refine product strategy. They provide insights on navigation, feature value, and improvement needs, enabling data-driven decisions for UI/UX enhancements, new features, and overall customer experience improvements.

Example Question: "What is the one thing that would make our app better for you?" (Open-ended)

9. App Rating & Review Surveys – Boost App Store Rankings

When to Trigger: After users show positive engagement with the app.

Happy users are your best advocates. In-app surveys help identify satisfied users and encourage them to leave positive reviews, boosting app credibility and visibility. By capturing constructive feedback privately, businesses can improve user trust, manage reputation, and drive more downloads.

Example Question: "Enjoying our app? Help others discover us by leaving a review!" (Options: Yes – Redirect to App Store / No – What can we improve?)

By using smart targeting and behavioral triggers, in-app surveys allow you to collect user feedback effortlessly while they’re engaged. Whether it’s measuring customer satisfaction, improving features, or reducing churn, strategically placed surveys ensure you capture meaningful insights—leading to a better user experience and stronger retention.

Examples of In-app Survey Questions for Different Use Cases

Before you create your in-app survey questions, you need to ask yourself why you want to conduct an in-app survey. Defining your survey's purpose is essential as it sets the direction for the questions you'll ask and the insights you hope to achieve.

Once you have a clear objective, tailor your questions accordingly to gather meaningful data and send your survey at the right time to the right audience. Let us look at different in-app feedback questions that you can use. 

1. Overall Product Feedback

In-app product surveys can help you to gather feedback from users and get valuable insights into their pain points. This information is crucial for product managers and developers to understand what features or improvements are most important to users. Here are some in-app feedback questions to gauge overall product satisfaction.

• What features do you find most valuable in our product?
• How would you rate the user interface and overall user experience of our product?
• What specific features or functionalities do you find most valuable in our product?
• Have you faced any challenges while using specific aspects of our product?
• What other products or tools do you use in conjunction with ours to complete your tasks?
• How satisfied are you with the frequency and quality of product updates and new features?
• Is there anything else you would like to share or suggest to improve our product?

2. Product Roadmap

By seeking feedback from active users, you can validate new product ideas and concepts before investing significant resources in their development. This approach ensures that the direction you take aligns with your users' preferences and expectations, reducing the risk of building features that might not resonate with your target audience. Consider these in-app feedback questions to drive product roadmap improvements.

• Which features or improvements would you most like to see in our product in the future?
• Which feature do you find missing in our product?
• Are there any specific tasks or processes that you find difficult to perform with our current features?
• How does our product fit into your overall workflow, and how could it be better integrated?
• Are there any third-party integrations or services you wish our product could integrate with?
• What type of analytics or reporting features would you like to see implemented in our product?

3. Feature Feedback

In-app surveys serve as a powerful tool for collecting feature feedback from users across various stages of a product's lifecycle. Whether you want to get product feature requests or feature feedback on your current product, in-app surveys can be effective be extremely effective for all. Let us look at in-app feature feedback questions that you can ask your users to refine your product or service.

Current Product Feature

By regularly seeking input on existing functionalities, you can identify pain points, areas for improvement, and potential bugs. Addressing these concerns promptly enhances user satisfaction and ensures that your product remains relevant and competitive in the market.

• Which product feature do you find most valuable in our product?
• How satisfied are you with the performance and reliability of our current features?
• Are there any features that you believe could be streamlined or simplified to enhance the user experience?

New Feature Release

When introducing new features, conducting in-app surveys allows you to gauge initial user reactions and gather insights into their expectations and usage patterns. This data is invaluable for making data-driven decisions on further refinements or potential adjustments and also helps in measuring customer satisfaction over time.

• How useful do you think is our new feature?
• Please rate your initial experience with the [new feature]. (Scale: Very Dissatisfied - Very Satisfied)
• How likely are you to use the [new feature] regularly?
• Were there any challenges or difficulties you encountered while using the [new feature]?
• How would you rate the usability and intuitiveness of the [new feature]? (Scale: Difficult to Use - Easy to Use)

Feature Prioritization

By involving users in the decision-making process, you can better understand which features hold the highest value for them. This user-driven approach helps ensure that development efforts are aligned with customer demands and priorities, increasing the likelihood of building features that will have a significant impact on user satisfaction and engagement.

• We are considering adding new features to our product. Please rank the following features in order of priority for you.
• How often do you think you would use each of the listed features? 
• What specific benefits do you see in implementing each of the listed features?
• Are there any features not listed that you believe should be a priority for our product?
• Which features do you believe are essential for our product to remain competitive in the market?

4. User Interface & User Experience

In-app survey questions allow users to provide immediate insights about the design, ease of use, and overall experience of the app or website. By asking targeted questions about specific UI elements, navigation, and interactions through Android survey apps, you can identify areas of improvement and potential usability issues. Here are some in-app survey questions to gauge the effectiveness of your UI & UX.

• How satisfied are you with the overall user experience of our product? (Scale: Very Dissatisfied - Very Satisfied)
• How would you rate the ease of navigating through our product?
• Did you find the onboarding process clear and helpful?
• How often do you encounter issues or errors while using our product?
• Do you feel that our product meets your expectations in terms of performance and speed?
• How visually appealing do you find the design and layout of our product?
• Are there any aspects of our product's user experience that you believe could be improved or enhanced?

5. User Persona

Different users have different needs, and tailoring your in-app survey questions based on users' demographics, preferences, behaviors, and concerns can help to build comprehensive user personas in your Android Survey App. In-app surveys can help to ensure that the data collected is relevant and up-to-date, empowering you to continuously refine your user personas based on real-time insights. Here are in-app feedback questions based on user personas.

• What best describes your role or occupation?
• Which industry do you primarily work in?
• What are your main objectives or goals when using our product?
• Which features or functionalities of our product do you find most valuable for your needs?
• How do you prefer to receive customer support or assistance when using our product?
• Are there any specific features or improvements you would like to see in our product to better suit your needs?
• Do you have any specific preferences or requirements related to data security or privacy when using our product?
• What other tools or products do you currently use in conjunction with ours to achieve your goals?
• How did you first hear about our product or decide to give it a try?

6. Market Research

In-app market research questions enable a systematic understanding of target user preferences, behaviors, and market trends. Unlike survey apps for field market research, in-app surveys can help perform market research to find product market fit. With higher response rates from active users, it's the ideal method for data-driven decisions in your business. Here are some in-app survey questions that you can use to perform market research.

• What is your primary reason for using our product?
• Which other products or solutions have you tried before using ours?
• What is the most important factor influencing your decision to use our product?
• In which regions or countries do you primarily use our product?
• What price range do you consider reasonable for a product like ours?
• What improvements or changes would you like to see in our product to better meet your needs?

7. Beta Testing

To collect beta testing feedback, leveraging in-app surveys can be a smart choice as they provide a direct channel for collecting feedback from beta testers within the app. Here are some in-app beta testing survey questions that you can consider asking your testers.

• On a scale of 1-10, how satisfied are you with your overall experience using our beta product?
• What specific features or functionalities did you find most valuable or enjoyable in the beta product?
• Are there any features or improvements you would like to see added to the beta product before its official release?
• Were the provided instructions or onboarding materials helpful in getting started with the beta product?
• Would you like to be part of future beta testing rounds for our product updates? 

8. Customer Support

By deploying in-app surveys right after a support session, you can capture real-time customer insights about customer service agents and identify areas for improvement. This will allow users to share their experiences and voice their concerns easily, enabling you to promptly address issues and enhance the overall support experience. Here are some in-app feedback questions related to customer support.

• How satisfied are you with the level of customer support you received?
• How quickly did our customer support team respond to your inquiry or request for assistance?
• Did our customer support team resolve your issue or address your question to your satisfaction? 

9. Reduce Churn

In-app surveys are essential for reducing churn as they provide businesses with direct access to active users who may be considering leaving the product or service. By understanding the specific reasons behind user churn through targeted survey questions, you can implement measures to retain customers. Here are some in-app churn survey questions that can help you take proactive steps to retain customers.

• What is the primary reason you might consider discontinuing our product/service? (Dropdown options: e.g., Cost, Lack of Features, Poor Support, etc.)
• Is there a specific feature or improvement that would convince you to stay with us?
• Would you be interested in personalized training or onboarding assistance to make the most of our product/service?

10. Post Purchase Feedback

In-app post-purchase feedback is effective in gauging customer satisfaction after they made a purchase as they help to collect real-time feedback. Tailored questions about the purchase process, product information, and overall satisfaction provide valuable insights for improving customer experience. Consider these in-app post-purchase survey questions for the same.

• How satisfied are you with your recent purchase?
• How would you rate the ease of the checkout process?
• Did you encounter any issues or challenges during the purchase process?
• Were the product descriptions and images accurate and helpful in making your decision?
• How likely are you to purchase from us again in the future?
• Is there anything we could have done differently to improve your post-purchase experience?

11. Cart Abandonment Feedback

In-app cart abandonment survey questions play a crucial role in understanding the reasons behind customers abandoning the cart. By strategically asking these questions just before customers exit, you can gather feedback without disrupting user experience and identify concerns and improve the overall conversion rate.

• What led you to add items to your cart but not complete the purchase? (Dropdown options: e.g., High Shipping Cost, Payment Issues, Changed Mind, etc.)
• Is there anything we could do to encourage you to complete the purchase?
• Were there any technical issues or errors you encountered during the checkout process? 

12. Bug Reporting

When users encounter a bug or technical issue, they can immediately report it through the in-app survey without navigating to a separate bug reporting tool or website. This prompt reporting can help your developers identify and address the problem quickly, leading to faster bug resolution and improved product stability. Consider these in-app bug report questions to identify user issues.

• How often do you encounter issues or bugs while using the product?
• What type of device were you using when you encountered the bug?
• Which operating system and version were you using? (Dropdown options: e.g., Windows 10, macOS Big Sur, iOS 15, Android 12, etc.)
• What were you trying to accomplish when the bug occurred? 

How to Create In-App Surveys? 

Creating effective in-app surveys requires the right approach to ensure meaningful feedback without disrupting the user experience. Follow these steps to design, implement, and analyze surveys seamlessly within your mobile app.

1. Choose the Right Survey Type

Define your objective before launching an in-app survey. Are you measuring customer satisfaction (CSAT, NPS, CES), collecting feature feedback, or understanding churn reasons? Selecting the right survey type ensures you gather actionable insights aligned with your business goals.

2. Design Your Survey with Zonka Feedback

Use a drag-and-drop survey builder to create engaging, mobile-friendly surveys that match your app’s branding. You can choose from pre-designed templates or build custom surveys manually or with an AI-powered survey builder.

Include a mix of multiple-choice questions, rating scales, and open-ended fields to capture both qualitative and quantitative feedback. Keep surveys concise to encourage higher response rates.

3. Implement Smart Survey Triggers with SDKs

Once your survey is ready, seamlessly integrate it into your app using Zonka Feedback’s In-App SDKs:

• Android SDK – Embed surveys in Android apps
• iOS SDK – Collect feedback within iOS apps
• Flutter SDK – Collect in-app feedback with Flutter SDK across both Android and iOS platforms.
• React Native SDK – Integrate surveys with React Native for cross-platform apps

Set up smart triggers to display surveys at the right moments, such as:

• After a purchase or feature interaction

• Upon completing onboarding

• When users show frustration (e.g., repeated failed actions)

By leveraging SDKs, surveys become a native part of your app, ensuring seamless feedback collection without external links. By following these steps, you can create in-app surveys that drive engagement, capture valuable insights, and enhance the user experience

Best Practices for In-app Survey Questions

Before you start framing your in-app survey questions, it is important that you know some best practices to ensure the effectiveness and reliability of your responses. Follow these best practices to optimize survey engagement and gather actionable insights for continuous app improvement:

• Use a Mix of Questions: Utilize a combination of rating scales, e.g., Likert scales, multiple-choice questions, and open-ended questions, to collect a variety of feedback and quantitative data, as well as insightful qualitative insights.

• Personalize Surveys for User Segments: Personalize survey questions based on user segmentation to gather specific feedback relevant to their attributes, visit analytics, survey interactions, OS version, device type, location, and usage patterns to deliver surveys tailored to specific user groups, ensuring more relevant feedback.

• Use Microsurveys to Get Feedback: Keep surveys short and focused by using microsurveys, which prompt users with quick and targeted questions to increase survey response rate and prevent survey fatigue.

• Show Only Relevant Questions: Implement skip logic and branching in surveys to show questions based on previous responses, ensuring users are presented with relevant questions tailored to their experiences.

• Use Smart Targeting for Better Engagement: Trigger surveys based on user behavior, in-app actions, and milestones to ensure responses are contextual and meaningful. For instance, ask for feedback after a purchase, feature use, or app update.

• Maintain a Native Look & Feel: In-app surveys should seamlessly blend into the app UI, maintaining consistent branding, colors, and fonts. A well-integrated survey feels less intrusive and improves participation.

• Enable Partial Responses: Allow app users to submit incomplete surveys to capture more survey data and reduce abandonment. Even partial feedback can provide valuable insights into user sentiment and pain points.

• Automate Follow-Ups & Close the Feedback Loop: Act on responses in real time by automating follow-ups, routing issues to the right team, and acknowledging user input. Zonka Feedback’s workflow automation ensures customer concerns are addressed promptly.

• Run A/B Testing to Optimize Performance: Experiment with different survey formats, trigger points, and question styles to identify what drives higher response rates and better engagement.

• Combine In-App Surveys with Other Feedback Channels: For a comprehensive user feedback strategy, integrate in-app surveys with email, SMS, push notifications, and chatbots to gather insights across multiple touchpoints.

• Use Customizable Widgets for Non-Intrusive Surveys: Deploy feedback widgets like pop-ups, slide-ins, bottom bars, or embedded surveys based on app flow to ensure optimal placement and user engagement.

Implementing these best practices ensures higher response rates, actionable insights, and an improved user experience, helping you optimize your mobile app based on real user feedback.

Try Zonka Feedback to Optimize, Engage, and Improve with In-App Surveys

In-app surveys are a game-changer for mobile app optimization, providing real-time insights that help businesses understand user behavior, improve customer satisfaction, and refine product features. Unlike traditional feedback channels, in-app surveys capture contextual feedback at the right moments, leading to higher response rates and more actionable insights.

For developers and product teams, integrating in-app surveys ensures continuous user engagement and helps address issues before they escalate. By leveraging targeted survey triggers, AI-driven sentiment analysis, and automated feedback workflows, businesses can enhance the app experience, reduce churn, close the feedback loop, and drive long-term customer loyalty.

To create effective in-app surveys, choosing the right survey software is crucial. With Zonka Feedback, you can effortlessly design effective in-app feedback surveys and distribute them across various channels to reach your target audience. You can leverage this in-app survey tool to collect responses and analyze them using powerful reporting features. 

Sign up for a 14-day free trial to create powerful in-app surveys and capture maximum responses to drive meaningful changes in your product or service.

FAQs

Q1: How do in-app surveys differ from email or web surveys?

In-app surveys have higher response rates because they capture feedback while users are actively engaged with the app. Unlike email and web surveys, which are delayed and may be ignored, in-app surveys provide immediate, contextual insights.

Q2: When should I trigger in-app surveys?

You should trigger surveys at meaningful touchpoints, such as:

• After a user completes an onboarding process.

• After a successful purchase or transaction.

• When a user interacts with a new feature.

• Before a user churns or uninstalls the app.

• After a support interaction.

Q3: How can I ensure my in-app surveys are not intrusive?

To avoid disrupting the user experience, keep surveys short (1-3 questions), use non-intrusive UI elements like slide-ins or bottom bars, and time them strategically based on user behavior.

Q4: Can I segment users for more personalized surveys?

Yes! With advanced targeting, you can segment users based on OS type (iOS/Android), device model, in-app behavior, user journey stage, or demographic data for more relevant feedback.

Q5: How do I integrate in-app surveys into my mobile app?

You can integrate in-app surveys using Zonka Feedback’s In-App SDK, which supports Android, iOS, React Native, and Flutter. The SDK allows seamless implementation with minimal coding.

Q6: Do in-app surveys work offline?

Some in-app survey SDKs, like Zonka Feedback’s, allow users to submit responses offline, which are automatically synced when they go online.

Q7: Will in-app surveys slow down my app?

No, Zonka Feedback’s SDK is lightweight and optimized for performance, ensuring that surveys run smoothly without affecting app speed.

Q8: What if users don’t complete the survey?

You can use progress indicators, incentives, or reminders to encourage completion. Additionally, analyze drop-off points to refine survey design.