Freshdesk Customer Satisfaction Surveys to Improve Customer Loyalty

Take customer success to the next level with trigger CSAT, CES & NPS using survey integration with Freshdesk and sync customer feedback and ticket info for further analysis and reporting in Zonka Feedback.

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Measure Helpfulness of Your Customer Support at Various Touchpoints

Post Resolution Surveys

Email In-signature Surveys

Measure Customer Experience with Tickets via Email

Create workflows to automate event-based survey triggers
Measure customer satisfaction when ticket is closed/updated/escalated
Automate follow-up emails to unsatisfied customers
Alert teams for faster actions and close the feedback loop

Include Surveys in Email Signatures

Embed surveys directly into your Zendesk email signatures
Measure CX metrics that make sense to you
Directly link surveys to support tickets
Identify areas of improvement in Customer Support

AGENT FEEDBACK

Analyze Agent Performance using feedback-driven actionable insights

Collect feedback on your agents and analyze their performance over time to figure out whether there’s need for training or improvements for better customer support experience.

Sync all your agents to Zonka Feedback with a single click
Monitor agent performance trends over time using survey responses
Get detailed team-wise performance reports to find areas-of-improvement
Access leaderboard to view and compare individual ratings of agents and teams.

SURVEY REPORTS

Track and Analyze Feedback with Real-time Reports

Unlock deeper insights! Move beyond data collection to discover the "why" behind customer feedback with advanced reports and analytics. Identify key drivers with detailed insights and trend reports.

CX key drivers and trends
Sentiment & text analysis
Location-based CX
Frontline and agent reporting

Closing the Feedback Loop

Take Action with AI-driven Response Inbox

Leverage the collaborative tool to communicate with customers, work with teams, and take action faster, driving growth and customer delight. Listen to dissatisfied customers, convert neutral ones to promoters, and encourage satisfied ones to become your brand advocates.

Case Management

Seamlessly track and resolve customer issues and requests with efficient case and ticket management.

Closed-Loop Workflows

Create automated workflows to close the feedback loop faster and enhance customer satisfaction

Customer Interaction

Centralize all customer communications and email customers directly from the platform.

Team Collaboration

Use real-time alerts, tasks, notes, and external ticket tracking to ensure your team stays aligned and informed.

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

Zonka Feedback’s on premise platform is excellent for digital customer feedback.

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R.

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

See More Customer Stories

Customer Feedback Analytics

Support Feedback Analytics

Product Feedback Analytics

Location & Frontline Analytics

Features

Survey Software

Digital Feedback

Online Reputation Management

CX Metrics

Solutions

Features

Product Tour

Help Center

Developer Center

Freshdesk Customer Satisfaction Surveys to Improve Customer Loyalty

Trusted by 1000+ Brands Globally

Measure Helpfulness of Your Customer Support at Various Touchpoints

Measure Customer Experience with Tickets via Email

Include Surveys in Email Signatures

ENGAGING FRESHDESK SURVEYS

Customize Freshdesk Surveys based on your needs

AGENT FEEDBACK

Analyze Agent Performance using feedback-driven actionable insights

CX VIEW OF TICKETS

View Customer Experience in Your Freshdesk Tickets

SURVEY REPORTS

Track and Analyze Feedback with Real-time Reports

Take Action with AI-driven Response Inbox

Case Management

Closed-Loop Workflows

Customer Interaction

Team Collaboration

Ensure Enterprise CX Excellence

Data Security & Compliance

SSO and User Permission

Data Hosting & Localization

Enterprise-grade Services

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R. Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Start building stronger customer relationships today

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