Collaborative Response Inbox

What is Zonka’s Response Inbox?

All responses and feedbacks captured through Zonka online, through email, sms or through tablets are in real-time viewable in the Response Inbox. Here you can view and analyze each feedback and collaborate with team members to take action and resolve issues.

• Monitor every response
• Filter your feedbacks
• Tag feedbacks
• Mark feedbacks as urgent
• Flag feedbacks
• Add tasks for other team members
• Send emails to customers
• Add notes for feedbacks