Collaborative Response Inbox

Centralize and streamline customer feedback with Zonka Feedback’s Response Inbox. View every response, add tags, assign tasks, and collaborate effortlessly with your team to take action and close the feedback loop faster within a shared inbox.

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Centralized Inbox to Manage & Act on Feedback

Bring all customer feedback, survey responses, customer inquiries, and incoming emails into a single inbox. Organize, filter, and take action in real-time to ensure no feedback goes unnoticed.

View and manage all responses in one place
Filter, tag, and categorize feedback easily
Assign feedback to the right team members
Take instant actions to close the feedback loop

Team Collaboration & Internal Communication

Enable seamless teamwork with shared notes, task assignments, and real-time alerts to ensure customer conversations are handled efficiently. Certain emails may require attention from multiple people, and our tool ensures effective organization and collaboration within the team.

Assign feedback to the right department or individual
Add private notes for context and internal discussions
Get real-time alerts for updates and actions
Track follow-ups and response history

 Powerful Student Feedback System

Everything You Need to Deliver Exceptional Academic Experience

Zonka Feedback offers a powerful student feedback system to build and scale academic feedback programs. Collect and measure student feedback, get real-time insights, and automate closing the feedback loop.

AI Survey Builder

Design surveys effortlessly with AI, pre-defined templates, and advanced customization, supporting multiple languages and comprehensive question types.

Multi-channel Feedback Collection

Collect feedback seamlessly across email, SMS, web widgets, in-app surveys, and offline modes, ensuring broad and consistent data capture.

NPS, CES, and CSAT Surveys

Measure loyalty, effort, and satisfaction with specialized survey tools, offering detailed insights into customer experience metrics.

AI-driven Platform

Create intelligent feedback programs through AI-driven survey creation, sentiment analysis, and AI insights. Automatically categorize feedback by themes and urgency, utilize AI translations, and generate summaries for data-driven decisions.