Collect Feedback using Smart Email Survey Software

You can get started with Zonka Feedback’s free survey tool that offers a 14-day free trial. To explore the different plans and advanced features, visit our pricing page.

Zonka Feedback’s survey software includes powerful features such as email scheduling, workflows, CRM and helpdesk integrations, survey customization, embedded email surveys, sentiment analysis, response tracking, and advanced reports for better survey data collection.

You can embed closed-ended questions and rating scales in your email surveys. Since you can embed the first question of your survey, you can choose to keep it relevant for your goal. Since Zonka Feedback supports partial response collection, it is advisable to keep your most important email survey question as the first one, preferably, Net Promoter Score (NPS), Customer Effort Score (CES), Customer Satisfaction (CSAT), Yes/No, Button Questions, and so on.  

Yes! You can customize survey emails by editing the subject line, adding a company logo, using placeholders like the respondent’s name, and embedding the first survey question to improve survey responses.

Zonka Feedback allows you to send email surveys in multiple ways:

1. Send surveys directly from the platform

2. Embed surveys in email signatures

3. Download email templates for external sending

4. Trigger surveys via integrations (HubSpot, Zendesk, Freshdesk, Pipedrive, etc.)

5. Trigger surveys via APIs and Webhooks

6. Send email survey from the platform

Zonka Feedback allows you to embed surveys in multiple ways to maximize survey responses and enhance engagement:

• Embedded Email Survey – Embed the first survey question directly in the survey email, allowing recipients to respond instantly without clicking a link.

• In-Signature Surveys – Add a survey link in your email signature to collect ongoing customer feedback from every email interaction.

• Embed Survey as a Button – Insert a clickable survey button in the email, leading recipients to complete the full survey on a dedicated page.

These features make email surveys seamless, ensuring higher response rates and efficient survey data collection.

You can track email surveys in real-time and view:

• Delivery status (Sent, Delivered, Opened)

• Survey open rates and response rates

• Date & time when survey responses were submitted

To maximize survey responses, follow these best practices:

• Use a compelling email subject line

• Personalize survey emails with names and company details

• Embed the first survey question to encourage instant participation

• Enable partial submissions to capture incomplete responses

• Set up automated survey reminders for non-respondents

Yes! Zonka Feedback’s email survey tool allows you to schedule surveys and set up automated triggers based on customer interactions, ensuring efficient feedback and data collection.

Zonka Feedback offers you advance reporting capabilities to easily view, track, and analyse your survey data and responses. Here are a few types of reporting features you get with our email survey software:

1. Snapshot Report - Overview report to get quick summary and analysis of the responses.

2. Response insights - Get insights and analysis of all survey responses and CX metrics (NPS, CES, and CSAT)

3. Location Insights - Analyse and compare performance and scores based on locations.

4. Team Performance Report - This allows you to get analysis and comparison of team member performance on each question and metrics.

5. Response Inbox - See all your feedback and survey data in real-time with option to apply filters.

6. Trends Report - View and analyse how survey responses and metrics have changed over time.

7. Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured text data.

8. Sentiment Analysis: Get complete analysis of respondent's sentiments, emotions, intent, and urgency instantly.

Yes, you can integrate Email Survey tool with CRMs, Help Desks, Marketing Tools, and more including HubSpot, Zendesk, Freshdesk, Make, HelpScout, Pipedrive, Mailchimp, Salesforce, WebEx, Slack, Google Sheets, Microsoft Forms, and more.

You can also integrate Email Survey tool with Zapier or Make as well as build your own custom integrations with APIs and Webhooks. Zonka Feedback helps in building integrations as well depending on your plan. 

Yes, you can white-label your surveys and choose the email you’d like to send. Usually, doing this while surveying customers is advisable as it helps your customers know who is sending the survey, thus better response rate.

Yes, you can use your existing Help Desks and CRMs to trigger email surveys. Zonka Feedback allows integrations with your existing tools. It also enables creation of custom integrations using APIs and Webhooks.

The Email Survey Software is easy and quick to set up. Since everything is ready-to-go on the platform, you can be up and running in just a few minutes. Here are the steps you need to follow-

1. Create your survey using pre-made templates

2. Compose your email and add recipients

3. Customize branding (logo, sender email, subject line)

4. Choose to send immediately or schedule for later

5. Enable survey reminders for better completion rates

And you’re good to go. You can also toggle on/off the survey reminder as needed.