Real-time Email & SMS Feedback Alerts | Feedback Notifications

Keep your team in loop in real-time

While responses and reports can be viewed anytime, with Survey Notifications and Alerts the team can be notified directly on their emails, on Slack and via text messages.

Know negative feedback immediately

Set up alerts for low or negative feedback based on NPS, CES and CSAT to get notified of miffed customers immediately.

Resolve customer issues faster

Equip your team with the data to take action immediately for unhappy customers and prevent customer churn.

Close the Feedback Loop

With real-time survey notifications and team actions, you can ensure closing the feedback loop faster and improving customer experience.

INSTANT FEEDBACK ALERTS & NOTIFICATIONS

Real-time Alerts for CX-based Feedback

Survey Notifications for all Feedback Set up notifications for every feedback you receive at the moment for specific users or all of your team.
Configure Feedback Alerts based on CX Metrics Get notifications for low or negative feedback, like for Detractors ( in NPS Surveys), Unhappy Customers (CSAT Surveys) and High Effort Customers (in CES Surveys).
Manage Notifications for different surveys Configure alerts and notifications for different surveys and feedback forms.

SLACK NOTIFICATIONS

Get feedback notifications and custom alerts on Slack

Integrate your Slack account with Zonka Feedback and eliminate all notifications on email and get them directly on your Slack. Configure response notifications and alerts to direct users or in Slack channels.