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Collect Mobile App Surveys with Powerful In-App SDK

Collect feedback within your mobile app with Zonka Feedback’s In-App SDK. Target users with segments, and trigger surveys based on actions. Capture feature feedback, conduct user research, and measure overall satisfaction to enhance app performance and user engagement!

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User Experience
Gather insights to improve app design, navigation, and functionality for better usability.
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User Research
Conduct in-app surveys to understand user needs, preferences, and behaviors for product enhancements.
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Collect Reviews
Encourage users to leave ratings and feedback, boosting app visibility and credibility.
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Feature Feedback
Capture opinions on new/existing features to guide improvements and prioritize product updates.
Churn & Exit Surveys
Churn & Exit Surveys
Identify why users leave through quick surveys before uninstallation or subscription cancellation.
Bug & Issue Reporting
Bug & Issue Reporting
Let users report crashes, glitches, or performance issues to enhance app stability.
Customer Satisfaction
Customer Satisfaction & NPS
Measure CSAT/NPS at key moments to gauge user satisfaction and loyalty.
Onboarding & Guidance Feedback
Onboarding & Guidance Feedback
Improve user onboarding by collecting feedback on clarity, ease of use, and tutorials.
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Comprehensive In-App Survey Software 

Create, Send, and Measure In-App Feedback
with Android & iOS SDKs, In Minutes

The simplest and most powerful platform to create and launch mobile app surveys instantly. Create NPS, CES, CSAT, or user research surveys, set triggers, and take the required action to improve the user experience.

Design and Deploy Surveys Faster, With AI

Deploy in-app surveys with minimal coding! Use AI or expert templates to build smart surveys for your user journeys. Brand your widgets and send micro-surveys in multiple languages.

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Install in Minutes, With a Single Line of Code

Effortlessly configure Zonka Feedback’s In-App SDK with one-click SDK token generation. Quickly install, set up, and run on Android, iOS, and React Native applications.

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Leave No User Feedback Unattended

Automate workflows effortlessly: trigger follow-ups, auto-tag feedback, and route issues to the right team for prompt action, ensuring all reports drive informed design decisions.

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User Segmentation

Advanced User Segmentation and Targeting

Target surveys with segments and set up automatic feedback collection programs. Trigger in-app surveys based on specific actions, events, or moments in the user journey like completing a purchase, using a new feature, or reaching a milestone.

  • Widget Behavior Control
  • App action/event-based Targeting
  • Page Targeting
  • Dynamic User Segments
Learn More
User Segmentation - CSAT
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Survey Targeting

Launch In-App Feedback Exactly When It Matters

If you want meaningful, actionable insights, timing is everything. Don’t wait for users to leave your app—ask them in the moment when their experience is fresh. With smart in-app targeting, you can trigger feedback exactly when it matters, so you’re always getting the most relevant insights.

  • Trigger surveys after feature usage or actions
  • Target users based on behavior and properties
  • Launch surveys on specific app screens
Advanced Reporting

Out-Of-The-Box Reporting

Get instant insights with powerful, pre-built reports based on in-app feedback! Access snapshots, key metric analysis, trend analysis, sentiment analysis, and more.

  • Survey Insights & Trends Report
  • Text Analysis and Word Cloud
  • Page & Content Reports
  • AI Sentiment Analysis
Learn More
Reporting & Analytics - Top features
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AI Analytics

Enhance App Experience with AI-driven Insights

Powerful mobile app insights, with advanced AI! Enhance user experience through sentiment analysis, theme detection, and topic identification. Automatically tag responses and pinpoint issues to drive app excellence.

  • Sentiment and Customer Emotions
  • Themes and Entities
  • Urgency and Intent-Based Routing
  • Automatic Tagging
Integrations

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

  • Sync CX Data: Automatically sync CX data with your systems.
  • Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
  • Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
  • APIs and Webhooks: Build custom integrations and workflows.
Explore all Integrations
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Salesforce

Integrate feedback seamlessly into Salesforce to personalize customer journeys, predict churn, and drive growth with actionable insights.
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Zendesk

Sync real-time customer feedback and tickets in Zendesk to ensure faster resolutions and improved support experiences.
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Freshdesk

Collect and sync feedback directly into Freshdesk, empowering your support team with actionable insights for better service.
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HubSpot

Automate feedback collection and contact management in HubSpot to monitor customer health and improve satisfaction scores.
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Intercom

Engage customers directly in Intercom Messenger by sending targeted surveys, in custom bots, via emails, and in posts.
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Jira

Integrate user feedback into Jira, automatically creating tickets to streamline issue tracking and product development.
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MS Teams

Capture feedback within MS Teams to drive collaboration and quickly address customer concerns with integrated insights.
Enterprise Solutions

Ensure Enterprise CX Excellence

Scale Up without Worrying about Customer Data

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Data Security & Compliance

ISO 27001:2022 certification & GDPR & HIPAA compliance

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SSO and User Permission

Single sign-on and user controls to manage roles and access levels

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Data Hosting & Localization

Flexible data hosting across multiple global data centers.

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Enterprise-grade Services

Import historical data, get custom integrations, and expert CX consulting

 Powerful In-App Mobile SDK  

Everything your In-App Feedback Campaign Requires and More

Zonka Feedback offers powerful in-app survey software to build and scale CX initiatives. Collect and measure CX data, get real-time insights, and automate closing the feedback loop.

Closing the Feedback Loop

Streamline communication and issue resolution with automated workflows, centralized interactions, and efficient case management.
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Out-of-the-box Reporting

Ready-made, customizable reports for instant insights and easy data analysis.
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Measure NPS, CES, and CSAT

Track key customer experience metrics to gauge satisfaction, loyalty, and effort.
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Drag-and-Drop Survey Builder

Easily create smart, customized surveys with an intuitive drag-and-drop interface. AI survey creator, 100+ templates, zero coding!
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Automate CX Actions

Streamline customer experience processes with automated workflows, ensuring timely responses and follow-ups.
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Combine with Other Channels

Integrate surveys seamlessly across email, SMS, and other channels for comprehensive feedback collection.
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Customizable Widgets

Deploy feedback widgets like pop-ups, slide-ups, and bottom bars with customizable branding and display options.
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Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.
Kanagaraj
Kanagaraj S.
Sankara Eye Hospital
Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.
Nachiket
Nachiket Bandekar, IT Director
Damas Jewellery
This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization
Sandeep
Sandeep Dua
Select CITYWALK Mall
The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system
vinit
Vinit R
Healthcity Cayman Islands
What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.
Rafael
Rafael H.
Founder & CEO at Reteamly
Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.
chris-salans
Chris Salans
Owner, Mosaic Bali
Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.
Shefali
Shefali V.
Director Of Operations at AMAZON WOOD PVT LTD
Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.
louis
Louis I.
Griswold Home Care
The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.
Larry
Larry W.
Digital Marketing - Higher Education & Diversity
Case Studies

Our Success Stories

SmartBuyGlasses Boosts NPS & Enhances Customer Experience with Zonka Feedback
Read full story
RIPE NCC Transforms Member Support Process with Zonka Feedback
Read full story
LivingPackets Enhances Product Experience with Zonka Feedback
Read full story
What Are In-App Surveys?

In-App Surveys for Contextual, In-moment User Feedback

In-app surveys collect real-time user feedback within iOS and Android apps, helping businesses refine UX, validate features, and boost engagement. With higher response rates than web or email surveys, these seamless, mobile-friendly micro-surveys capture contextual, actionable insights at key touchpoints—effortlessly integrated via our In-App SDK.

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Micro-Surveys
Seamless Micro-Surveys
Collect real-time in-app feedback through embedded, mobile-friendly surveys that feel natural and non-intrusive.
Intelligent Triggers
Intelligent Triggers
Automatically launch surveys based on user actions, behaviors, or app events to capture contextual insights.
Native-Look Integration
Native-Look Integration
Maintain an on-brand experience with surveys that seamlessly blend into your app’s UI and design.
Why Choose In-app Surveys?

Boost Engagement, Retention & Growth with In-App Feedback

Capture real-time insights with seamless in-app surveys to optimize features, boost satisfaction, and drive growth. Intelligent targeting and effortless SDK integration ensure feedback at the right moments for maximum impact.

High Response Rate

In-app surveys are mobile-friendly, highly visible, and seamlessly integrated, leading to higher engagement and completion rates.
High Response Rate

Enhanced Targeting

Leverage user data and behavior-based triggers to capture contextual insights from the right users at key moments.
Enhanced Targeting

Feature Feedback

Collect real-time in-app feedback on new and existing features to refine and enhance user experience.
Increase App Store Reviews

Increase App Store Reviews

Trigger surveys via the in-app SDK to prompt satisfied users to leave positive app store reviews.
Feature Feedback

Product Feedback

Gather granular user insights within your mobile application to improve features, usability, and overall experience.
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Customer Satisfaction

Measure CSAT, NPS, and CES through seamless in-app surveys to track user sentiment and loyalty.
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FAQs
			

In-App Survey SDK Frequently Asked Questions

How does the In-App SDK improve feedback collection?

With Zonka Feedback’s In-App SDK, you can capture real-time, contextual feedback without disrupting the user experience. Unlike traditional surveys sent via email or web, in-app surveys trigger exactly when users are engaged, leading to higher response rates and more accurate insights. You can collect feedback on feature usage, app experience, support interactions, and more—right within your app.

Can I customize in-app surveys to match my app’s design?

Yes! Our surveys are fully customizable to ensure they look and feel like a natural part of your app. You can:

  • Change colors, fonts, and button styles to match your brand.
  • Use custom layouts and animations for a seamless experience.
  • Set up different survey types, including NPS, CSAT, and CES.

This ensures a smooth, native look that keeps users engaged.

What platforms does the In-App SDK support?

Our lightweight in-app SDKs are available for:

  • iOS
  • Android
  • React Native
  • Flutter

No matter what technology you’ve used to develop your app, Zonka Feedback integrates effortlessly, ensuring smooth and reliable performance across platforms.

Can I control when and where the in-app surveys appear?

Absolutely! Zonka Feedback’s smart targeting allows you to:

  • Trigger surveys after a user completes an action (e.g., purchases a product, finishes a game level).
  • Display surveys on specific app screens to capture feedback in context.
  • Set up time-based triggers to prompt feedback after users have spent a certain time in the app.
  • Use recurring surveys to gather insights at regular intervals.

This flexibility ensures you get the right feedback from the right users at the right time.

How does Zonka Feedback’s in-app surveys compare to others?

Zonka Feedback stands out with:

  • Advanced Targeting & Triggers – Show surveys based on user actions, screen views, or behaviors.
  • Seamless Integration – Lightweight SDKs for easy setup with iOS, Android, React Native, and Flutter.
  • Fully Customizable UI – Surveys blend into your app’s design, ensuring a native look and feel.
  • Real-Time Analytics & Automation – Instantly view responses, trigger follow-ups, and generate reports.
Can I collect both anonymous and identified feedback?

Yes! Zonka Feedback allows you to:

  • Collect anonymous feedback when user identification isn’t required.
  • Link responses to user profiles or session data for deeper insights.
  • Use custom variables to pass user information (like name, email, or account type) to personalize survey experiences.
How easy is it to integrate the In-App SDK?
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Super easy! Zonka Feedback’s SDKs are designed for quick and hassle-free integration. You’ll get:

  • Detailed developer documentation with step-by-step guides.
  • Code snippets to help you implement surveys with minimal effort.
  • Dedicated support to assist you throughout the setup process.

Most businesses can integrate the SDK within minutes, making it one of the fastest ways to start collecting in-app feedback.

How do I analyze and act on survey responses?

Every response is instantly available in your Zonka Feedback dashboard, where you can:

  • View real-time insights and track response trends.
  • Filter and segment data based on user behavior, demographics, or responses.
  • Set up automated actions like triggering follow-ups, tagging feedback, or integrating with your CRM.
  • Generate reports and export data for deeper analysis.
Can I use the SDK to request App Store reviews?

Yes! Zonka Feedback lets you intelligently trigger App Store or Play Store review prompts based on user satisfaction:

  • If users rate the app 4-5 stars, they are encouraged to leave a public review.
  • If users rate 1-3 stars, they are asked for feedback internally, so you can address issues before they impact your app ratings.
Does the SDK support multiple languages?
Yes! You can create multilingual surveys, allowing users to provide feedback in their preferred language. This helps improve user experience and response accuracy for global audiences.
Can I integrate in-app surveys into my online shopping app?

Yes! With Zonka Feedback’s In-App SDK, you can embed surveys to capture real-time shopping insights and improve the user experience.

You can trigger surveys:

  • After cart abandonment to understand why users didn’t complete the purchase.
  • Post-checkout to gather feedback on the buying experience.
  • After delivery to measure product satisfaction and collect reviews.
How can in-app surveys improve my SaaS or fintech app?

Absolutely! With Zonka Feedback’s In-App SDK, you can gather insights at key touchpoints, helping you improve onboarding, feature adoption, and user retention.

You can trigger surveys:

  • After onboarding completion to assess the setup experience.
  • When users engage with a new feature to measure its effectiveness.
  • Before subscription cancellation to understand and reduce churn.
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