Collect Mobile App Surveys with Powerful In-App SDK

Collect feedback within your mobile app with Zonka Feedback’s In-App SDK. Target users with segments, and trigger surveys based on actions. Capture feature feedback, conduct user research, and measure overall satisfaction to enhance app performance and user engagement!

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Comprehensive In-App Survey Software

Create, Send, and Measure In-App Feedback, In Minutes

The simplest and most powerful platform to create and launch mobile app surveys instantly. Create NPS, CES, CSAT, or user research surveys, set triggers, and take the required action to improve the user experience.

Design and Deploy Surveys Faster, With AI

Deploy in-app surveys with minimal coding! Use AI or expert templates to build smart surveys for your user journeys. Brand your widgets and send micro-surveys in multiple languages.

Install in Minutes, With a Single Line of Code

Effortlessly configure Zonka Feedback’s In-App SDK with one-click SDK token generation. Quickly install, set up, and run on Android, iOS, and React Native applications.

Leave No User Feedback Unattended

Automate workflows effortlessly: trigger follow-ups, auto-tag feedback, and route issues to the right team for prompt action, ensuring all reports drive informed design decisions.

User Segmentation

Advanced User Segmentation and Targeting

Target surveys with segments and set up automatic feedback collection programs. Trigger in-app surveys based on specific actions, events, or moments in the user journey like completing a purchase, using a new feature, or reaching a milestone.

Widget Behavior Control
App action/event-based Targeting
Page Targeting
Dynamic User Segments

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Advanced Reporting

Out-Of-The-Box Reporting

Get instant insights with powerful, pre-built reports based on in-app feedback! Access snapshots, key metric analysis, trend analysis, sentiment analysis, and more.

Survey Insights & Trends Report
Text Analysis and Word Cloud
Page & Content Reports
AI Sentiment Analysis

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Closing the Feedback Loop

Take Action Faster with AI-driven Response Inbox

Turn feedback into action with Zonka Feedback's intuitive and collaborative response inbox. Respond directly, assign tasks & collaborate with ease. Address dissatisfied customers, convert neutrals into promoters, and encourage happy customers to become your brand advocate.

Case Management

Seamlessly track and resolve customer issues and requests with efficient case and ticket management.

Closed-Loop Workflows

Create automated workflows to close the feedback loop faster and enhance customer satisfaction

Customer Interaction

Centralize all customer communications and email customers directly from the platform.

Team Collaboration

Use real-time alerts, tasks, notes, and external ticket tracking to ensure your team stays aligned and informed

Integrations

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

Sync CX Data: Automatically sync CX data with your systems.
Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
APIs and Webhooks: Build custom integrations and workflows.

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Salesforce

Integrate feedback seamlessly into Salesforce to personalize customer journeys, predict churn, and drive strategic growth with actionable insights.

Zendesk

Sync real-time customer feedback and tickets in Zendesk to ensure faster resolutions and improved support experiences.

Freshdesk

Collect and sync feedback directly into Freshdesk, empowering your support team with actionable insights for better service.

HubSpot

Automate feedback collection and contact management in HubSpot to monitor customer health and improve satisfaction scores.

Intercom

Engage customers directly in Intercom Messenger by sending targeted surveys, in custom bots, via emails, and in posts.

Jira

Integrate user feedback into Jira, automatically creating tickets to streamline issue tracking and product development.

MS Teams

Capture feedback within MS Teams to drive collaboration and quickly address customer concerns with integrated insights.

Powerful In-App Mobile SDK

Everything your In-App Feedback Campaign Requires and More

Zonka Feedback offers powerful in-app survey software to build and scale CX initiatives. Collect and measure CX data, get real-time insights, and automate closing the feedback loop.

Closing the Feedback Loop

Streamline communication and issue resolution with automated workflows, centralized interactions, and efficient case management.

Out-of-the-box Reporting

Ready-made, customizable reports for instant insights and easy data analysis.

Measure NPS, CES, and CSAT

Track key customer experience metrics to gauge satisfaction, loyalty, and effort.

Drag-and-Drop Survey Builder

Easily create smart, customized surveys with an intuitive drag-and-drop interface. AI survey creator, 100+ templates, zero coding!

Automate CX Actions

Streamline customer experience processes with automated workflows, ensuring timely responses and follow-ups.

Combine with Other Channels

Integrate surveys seamlessly across email, SMS, and other channels for comprehensive feedback collection.

Customizable Widgets

Deploy feedback widgets like pop-ups, slide-ups, and bottom bars with customizable branding and display options.

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

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Case Studies

Our Success Stories

Smart Home Automation

Futurehome Increases their App Store Rating to 4+ with Zonka Feedback

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Retail and E-Commerce

SmartBuyGlasses Boosts NPS & Enhances Customer Experience with Zonka Feedback

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Internet Infrastructure

RIPE NCC Transforms Member Support Process with Zonka Feedback

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FAQs

NPS Survey Tool Frequently Asked Questions

Can I use Zonka Feedback software for surveys to collect feedback from my e-commerce app users?

Yes, you can use our Survey Tool to collect feedback from e-commerce app users with our In-App SDK survey distribution feature. It allows you to take feedback at multiple touchpoint within the app, send notifications, survey reminders and take feedback at crucial times like post-checkout, new feature update, and so on.

What are popular features in the best survey software?

While choosing the Best Survey Software, it’s best to look out for features that offer freedom to customise, distribute and streamline feedback management in the simplest way possible. Some features of a good software may look like:

Survey customization, white-labelling, personalisation, and survey-logic
Ability to measure CX metrics - NPS, CSAT, & CES
Multi-channel distribution (web, in-app, in product, offline, email, SMS, etc.)
Integration with other tools like CRMs and HelpDesks
Response-Action workflows and automation
Real-time alerts and feedback
Actionable report and in-depth customer insights

Can I customise my surveys?

Yes, you can easily customize your surveys using Zonka Feedback. You can customise the branding by putting your logo, your background, choose the type of question, and choose the overall size and look of the survey for your website, product, retail store, and so on.

Can I integrate Zonka Feedback Survey Tool with my existing software?

Yes, you can use your existing Help Desks and CRMs to trigger surveys. Zonka Feedback allows integrations with your existing tools. It also enables creation of custom integrations using APIs and Webhooks.

What types of tools can I integrate with Website Surveys?

Yes, you can implement Zonka Feedback Website Tool on your eCommerce website. In fact, you can choose to survey your customers throughout their visitor journey from the moment they land on your website to post-purchase. You can survey them at touch-points including, visit intent survey, product or catalogue survey, post-check out survey and more.

What type of questions can I ask on my customer surveys?

The platform gives you vast question options to choose from. You can use CX metrics questions (NPS, CES, and CSAT), button choice, smiley rating, 5-scale rating, comment box, contact information, radio matrix, and so on. To know more, start your free-trial today.

What are the reporting capabilities of survey software?

Zonka Feedback Survey Tool offers advanced reporting to easily view, monitor, and analyse survey responses. Here are a few types of reporting features you get:

Snapshot Report - An overview report to get a quick summary and analysis of responses.
Response Insights - Get insights of all survey responses and CX metrics (CSAT, CES, NPS).
Location Insights - Analyse and compare the performance and scores based on the locations.
Team Performance Report - Analyse and compare team member performance on each metrics.
Response Inbox - See all your feedback responses in one place in real-time.
Trends Report - Monitor how survey responses and metrics have changed over time.
Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured data.

Trusted Security

Collect Mobile App Surveys with Powerful In-App SDK

User Experience

User Research

Collect Reviews

Feature Feedback

Trusted by 1000+ Brands Globally

Comprehensive In-App Survey Software

Create, Send, and Measure In-App Feedback, In Minutes

Design and Deploy Surveys Faster, With AI

Install in Minutes, With a Single Line of Code

Leave No User Feedback Unattended

User Segmentation

Advanced User Segmentation and Targeting

AI Analytics

Enhance App Experience with AI-driven Insights

Advanced Reporting

Out-Of-The-Box Reporting

Closing the Feedback Loop

Take Action Faster with AI-driven Response Inbox

Case Management

Closed-Loop Workflows

Customer Interaction

Team Collaboration

Integrations

Connect and Manage Feedback with the Tools You Use

Salesforce

Zendesk

Freshdesk

HubSpot

Intercom

Jira

MS Teams

Enterprise Solutions

Ensure Enterprise CX Excellence

Data Security & Compliance

SSO and User Permission

Data Hosting & Localization

Enterprise-grade Services

Powerful In-App Mobile SDK

Everything your In-App Feedback Campaign Requires and More

Closing the Feedback Loop

Out-of-the-box Reporting

Measure NPS, CES, and CSAT

Drag-and-Drop Survey Builder

Automate CX Actions

Combine with Other Channels

Customizable Widgets

Our Customers

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Case Studies

Our Success Stories

FAQs

NPS Survey Tool Frequently Asked Questions

Can I use Zonka Feedback software for surveys to collect feedback from my e-commerce app users?

What are popular features in the best survey software?

Can I customise my surveys?

Can I integrate Zonka Feedback Survey Tool with my existing software?

What types of tools can I integrate with Website Surveys?

What type of questions can I ask on my customer surveys?

What are the reporting capabilities of survey software?

Powering 2,000+ of the best customer experiences

CX PLATFORM

SOLUTION

CX METRICS

CHANNEL

POPULAR TEMPLATES

RESOURCES

GUIDES & BLOGS

COMPANY

Trusted Security

Kanagaraj S.

Sankara Eye Hospital

Nachiket Bandekar, IT Director

Damas Jewellery

Sandeep Dua

Select CITYWALK Mall

Vinit R

Healthcity Cayman Islands

Rafael H.

Founder & CEO at Reteamly

Chris Salans

Owner, Mosaic Bali

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Louis I.

Griswold Home Care

Larry W.

Digital Marketing - Higher Education & Diversity