Product Feedback Platform for SaaS

In SaaS, feedback comes in all shapes and sizes. Zonka Feedback, an AI-driven platform, swiftly collects relationship and transactional insights, enabling companies to close the loop promptly and enhance customer satisfaction.

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Product Research

Gather targeted customer insights, and refine SaaS features to meet market needs.

User Research

Collect user feedback, identify pain points or preferences, and improve product usability.

Product Roadmap

Track feedback trends, guide strategic development, and prioritize impactful updates.

Feature Feedback

Gather user insights on specific features to evaluate their effectiveness, usability, and impact.

Relationship Surveys

Trigger recurring surveys to measure satisfaction and nurture SaaS customer relationships.

Churn Feedback

Identify at-risk users, understand their concerns, discover reasons for attrition, and implement strategies.

Feature Research

Conduct targeted surveys to validate feature ideas and prioritize development based on user demand.

Journey Touchpoints

Collect feedback at key SaaS stages like onboarding, post-purchase, and support to optimize user experience.

Comprehensive Product Feedback Tool

Create & Automate Product Feedback Collection

Create intuitive surveys in minutes and start collecting valuable SaaS product feedback. Deploy custom surveys across multiple channels, including email, in-product prompts, and microsurveys.

AI-driven Survey Builder
Multi-channel Feedback Collection
Beautiful and Targeted Microsurveys

CX Automation

Automate User Experience Management

Leverage AI-powered automation, advanced workflows, and seamless integrations to streamline product CX management. Automatically trigger surveys, manage responses, receive real-time alerts, and close feedback loops, ensuring timely actions and enhanced SaaS user satisfaction.

Workflow Designer
Targeted Survey Triggers
Real-time alerts & notifications to teams

AI Analytics

AI Themes & Sentiments

Advanced SaaS insights, now with AI! Categorize SaaS feedback based on themes and identify intent and urgency using sentiment analysis. Effortlessly prioritize actions, tackle critical issues, and transform your product experience to drive exceptional customer loyalty.

Sentiment and Customer Emotions
Themes and Entities
Urgency and Intent-Based Routing
Automatic Tagging

Integrations

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

Sync CX Data: Automatically sync CX data with your systems.
Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
APIs and Webhooks: Build custom integrations and workflows.

Intercom

Send NPS Surveys to your prospects and customers inside Intercom Messenger, in Custom Bots, via Emails, and in Posts.

Zendesk

Embed NPS Surveys inside Zendesk emails, signature or trigger surveys after a ticket is updated, solved, or closed.

Freshdesk

Create Contact Lists in Zonka Feedback based on conditions and filters. Use these lists to send Email Surveys.

Help Scout

Measure Team Performance and Customer Loyalty by embedding NPS Surveys inside Help Scout conversations.

Integrations & APIs

Use Integrations and APIs to trigger NPS Surveys and measure Customer Loyalty at the right time.

WebHooks

Deliver real-time feedback alerts via Webhooks, enabling instant action and seamless integration into workflows.

Powerful Product Survey Software

Everything you need to Achieve SaaS Product Excellence

Zonka Feedback offers powerful product survey software to build and scale feedback programs. Collect and measure SaaS product feedback, get real-time insights, and automate closing the feedback loop.

AI Survey Builder

Design surveys with AI, pre-defined templates & advanced customization, supporting multiple languages and comprehensive question types.

Multi-channel Feedback Collection

Collect feedback seamlessly across email, SMS, web widgets, in-app surveys, and offline modes, ensuring broad and consistent data capture.

NPS, CES, and CSAT Surveys

Measure loyalty, effort, and satisfaction with specialized survey tools, offering detailed insights into customer experience metrics.

AI-driven Platform

Create intelligent feedback programs through AI-driven survey creation, sentiment analysis, and AI insights. Automatically categorize feedback by themes and urgency, utilize AI translations, and generate summaries for data-driven decisions.

Workflow Designer

Automate feedback management with customizable workflows, ensuring timely follow-up actions and closing feedback loops efficiently.

Advanced Reporting

Create customizable, location-based, or agent-based reports filtered by CX metrics, questions, and attributes.

Collaborative Response Inbox

Centralize and manage all feedback responses, enabling team collaboration, issue tracking, and effective communication directly from the platform.

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

See More Customer Stories

Trusted Security

Product Feedback Platform for SaaS

Product Research

User Research

Product Roadmap

Feature Feedback

Relationship Surveys

Churn Feedback

Feature Research

Journey Touchpoints

Trusted by 1000+ Brands Globally

User Journey

Map Every Touchpoint on the Path to SaaS Success

Comprehensive Product Feedback Tool

Create & Automate Product Feedback Collection

User Segmentation

Advanced Contact & User Targeting

CX Automation

Automate User Experience Management

Closing the Feedback Loop

Set-up Closed Product Feedback Loop Processes

AI Analytics

AI Themes & Sentiments

Advanced Reporting

Out-of-the-box Reporting

Integrations

Connect and Manage Feedback with the Tools You Use

Intercom

Zendesk

Freshdesk

Help Scout

Integrations & APIs

WebHooks

Enterprise Solutions

Ensure Enterprise CX Excellence

Data Security & Compliance

SSO and User Permission

Data Hosting & Localization

Enterprise-grade Services

Powerful Product Survey Software

Everything you need to Achieve SaaS Product Excellence

AI Survey Builder

Multi-channel Feedback Collection

NPS, CES, and CSAT Surveys

AI-driven Platform

Workflow Designer

Advanced Reporting

Collaborative Response Inbox

Our Customers

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Powering 2,000+ of the best customer experiences

CX PLATFORM

SOLUTION

CX METRICS

CHANNEL

POPULAR TEMPLATES

RESOURCES

GUIDES & BLOGS

COMPANY

Trusted Security

Kanagaraj S.

Sankara Eye Hospital

Nachiket Bandekar, IT Director

Damas Jewellery

Sandeep Dua

Select CITYWALK Mall

Vinit R

Healthcity Cayman Islands

Rafael H.

Founder & CEO at Reteamly

Chris Salans

Owner, Mosaic Bali

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Louis I.

Griswold Home Care

Larry W.

Digital Marketing - Higher Education & Diversity