iPhone & iPad Survey App for On-Site Feedback

Here's a simply way to get started with iPad surveys using Zonka Feedback-

1. Log in or Sign up to create a free account on the Zonka Feedback platform and access the dashboard.

2. On the dashboard, navigate to the Create a Survey section. This intuitive, drag-and-drop tool allows you to create surveys from scratch, choose from a library of pre-made templates, or create with AI.

3. Choose the type of forms or surveys you want to create to conduct surveys. You can select from various survey templates, including customer satisfaction, event feedback, & employee engagement.

4. Use the drag-and-drop tool to add questions to your survey. Choose from over 20 question types (e.g., NPS, CSAT, multiple-choice, open-ended, rating scales). Arrange questions to suit your survey flow, and apply features like skip logic or question branching to enhance the survey experience.

5. Customize the survey with your own branding elements, customize questions, logos, multiple questions types, & interactive features.

6. Click on "Distribute" in the top menu and select the Kiosk/App option.

7. Download iOS App and sign in.

8. Once your survey is ready, you can directly deploy it to the iPad app. Ensure the app is set up in kiosk mode if you plan to use the survey in a self-service environment, as this will restart the survey after each response and prevent unauthorized access to the app settings.

9. Now you can start collecting responses in your app in offline mode and sync back data to analyze results.

Zonka Feedback Survey iOS Survey App comes with useful and premium features and ability to help you gain insights into customer experience with your brand.

1. Three major data collection modes:

   1. Kiosk Mode -Setup iPad devices as Survey Kiosks in your retail stores, hospitals, hotels, restaurants, airport washrooms, etc., allowing respondents to choose when they'd like to share feedback.

   2. Face-to-Face Surveys -This method enables you to gather feedback offline by handing over the tablet to the customers, thus improving the response rate.

   3. Mobile Forms -Mobile forms use digital form applications that run on smartphones or tablet devices (like iPod touch, iPad, etc.) and enable users to collect survey responses efficiently and send result back to the account or CRM so that the team can analyze results.

2. Hide Survey Exit Options:While iOS survey apps are powerful tools, you would want the respondents to complete the survey without exiting. The app allows you to hide the options to exit survey and even use password protection to ensure that your Feedback Kiosks run without any interference in collecting data.

3. Run Surveys at Remote Places: No Internet? No Worries! Zonka Feedback iOS survey app allows you to run on-premises feedback survey and market research surveys without Internet and collect responses in the mobile devices. Once you are online, those responses can be easily synced back to your account.

4. Automatic Survey Restart: Set up iPads in kiosk mode for continuous, unattended data collection in places like retail stores, events, or lobbies. Kiosk mode restarts the survey automatically after each response, making it ideal for high-traffic areas​.

With the Zonka Feedback iPad Survey App, you can create a wide range of surveys tailored to different feedback needs. Whether you're gathering customer feedback, employee satisfaction data, market research insights, or conducting on-site polls, Zonka Feedback's app provides flexible templates and customization options. You can design surveys that suit your specific requirements, including opinion polls, quick pulse surveys, or in-depth questionnaires. The drag-and-drop survey builder allows you to effortlessly add and arrange question types, making it easy to craft surveys that align with your goals​.

Yes, you can set up iOS Surveys in Kiosk Mode at multiple locations to collect feedback. Zonka Feedback's Offline Survey App supports deployment across multiple devices and locations. Each iPad or iPhone in kiosk mode can independently collect responses, store them offline, and sync data to the central Zonka Feedback dashboard once connected to the internet. You can also use the Location-Based CX feature to track and analyze feedback per location. This feature allows you to tag each device with its location, view location-specific reports, and compare metrics like NPS and CSAT across branches. It’s ideal for identifying areas of improvement and optimizing customer experience by location.

Yes, with Zonka Feedback’s iPad Survey App, you can create fully multilingual surveys that support over 30 languages, including right-to-left languages like Arabic and Hebrew. This feature is ideal for gathering feedback from a diverse, global audience, even in offline settings.

The app also includes AI-powered translation, which makes setting up multilingual surveys easy and efficient. With just a few clicks, you can automatically translate survey questions and options into the target language, ensuring accuracy and reducing manual work.

Yes, Zonka Feedback's iPad Survey App offers robust offline capabilities, allowing you to collect survey responses in locations without internet access. This is ideal for field surveys, kiosks, and in-person feedback collection at events, trade shows, or remote sites. When internet connectivity is restored, the app automatically syncs the collected responses to your Zonka Feedback dashboard, ensuring seamless data continuity. This feature ensures that you won’t miss any responses, even in areas with spotty or no internet.

`

Data security is a top priority for Zonka Feedback. All data collected via the iPad Survey App is encrypted and stored securely, complying with GDPR and other global data protection regulations. You can collect both anonymous and identifiable responses, with options to mask sensitive data to ensure privacy. The app also includes features for secure user access, such as role-based permissions and password protection, especially useful in public or kiosk modes. Zonka Feedback’s commitment to security helps protect respondent data and build trust with users and clients.

The Zonka Feedback platform offers comprehensive reporting tools to turn raw feedback into actionable insights. Reports include metrics like NPS, CSAT, and CES scores, which help you track customer loyalty, satisfaction, and effort. You can view trends over time, drill down into response data by question or demographic, and analyze sentiment with AI-powered text analysis. Customizable dashboards enable you to visualize results, making it easier to spot trends, identify areas for improvement, and present data to stakeholders. Additionally, you can automate report distribution to ensure team members stay informed​.

Yes, you can fully customize the iPad surveys without any coding skills. Zonka Feedback’s iPad Survey App allows you to add your logo, background, and tailor questions and rating scales to reflect your brand identity. This customization ensures that your surveys feel aligned with your brand, just like online forms, giving you control over how customers perceive and engage with your surveys.

Additionally, the platform enables you to embed multimedia elements, such as images and videos, directly within your surveys. This helps capture feedback in richer context, enhances engagement, and allows you to measure customer satisfaction with more depth.