Take action and close the loop faster with AI-poweredautomation

Effortlessly build closed-loop processes with AI. Design workflows to automate follow-up, streamline internal and customer communication, and take action faster—all from a unified response inbox.

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Apologize to detractors and prevent churn

Reach out to detractors immediately, acknowledge the issue, and resolve it—before frustration turns into lost customers.

Engage passives to share suggestions and ideas

Ask passives what’s missing and how you can do better. Act on suggestions, and follow up to turn passive experiences into loyal ones.

Elicit reviews from promoters & turn to advocates

Close the loop by thanking the promoters. Request them for reviews, testimonials, and referrals to boost brand trust and reach.

Route feedback and assign clear ownership

Tag, add internal notes, assign, and escalate feedback to the right team members—so every issue has an owner and nothing slips through.

Unified response Inbox

Centralize feedback and collaborate faster with one inbox

View feedback from every source, categorized by scores, channels, locations, or tags. Assign tasks, add internal notes, or email customers and teams to enable faster, cross-functional collaboration and resolution.

Categorize and filter feedback instantly
Email customers from the platform
Add internal notes, assign tags, and add tasks

Automated feedback loop closure

Automate follow-up, routing, and resolution—at scale

Manual responses work for a handful of feedback. But when feedback flows in from every channel, automation is your hack to scale. Ensure follow-up, routing, and resolution happen instantly—so every feedback loop is closed without delay.

Set up real-time alerts and rules
Auto-assign based on theme or sentiment
Send follow-ups and resolution updates

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

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Take action and close the loop faster with AI-poweredautomation

Apologize to detractors and prevent churn

Engage passives to share suggestions and ideas

Elicit reviews from promoters & turn to advocates

Route feedback and assign clear ownership

Trusted by 1000+ Brands Globally

Unified response Inbox

Centralize feedback and collaborate faster with one inbox

Case & Ticket Management

Resolve customer issues faster with built-in case management

Automated feedback loop closure

Automate follow-up, routing, and resolution—at scale

Set Up Powerful Closed-Loop Feedback Systems for Every Team

CX & Insights Leaders: Turn feedback into CX improvements

Customer Support Leaders: Resolve issues and reduce repeat contact

Product Leaders: Prioritize feedback and drive product decisions

Location & Frontline Leaders: Improve on-ground experiences

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Ensure Enterprise CX Excellence

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Enterprise-grade Services

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Powering 2,000+ of the best customer experiences

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