Survey Text Analysis | Actionable Feedback with Word Analysis

Get insights with Text Analysis

Comment boxes and free text fields are great as they let customers freely write their mind and can be very valuable if analysed properly. With Zonka’s Text Analysis, you can turn qualitative text into quantitive data and use it to better understand your reports.

View repeated words across all comments
See positive, neutral, or negative sentiments at a glance
View cumulative NPS scores for repeated word
Filter by words mentioned in comments

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Survey Text Analysis Features

View Word Count

See the words repeated across all comments and their count.

Sentiment Analysis

View tags positive, negative, neutral with words to view sentiment at a glance.

Filter by words

Filter reports by words used in comments to analyse better.

View cumulative NPS

With the repeated words, count and sentiment, view cumulative NPS as well.

See Detractors, Passives and Promoters

With the NPS, see the numbers of Detractors, Passives and Promoters with the words.

Case Studies

Our Success Stories

Retail and E-Commerce

SmartBuyGlasses Boosts NPS & Enhances Customer Experience with Zonka Feedback

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Internet Infrastructure

RIPE NCC Transforms Member Support Process with Zonka Feedback

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Logistics & Supply Chain

LivingPackets Enhances Product Experience with Zonka Feedback

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