Healthcare Surveys to measure and improve Patient Experience

Zonka Feedback is an AI-powered patient feedback system designed to help hospitals, clinics, and healthcare providers collect real-time patient feedback, track patient satisfaction metrics, and enhance patient outcomes.

With multi-channel patient feedback surveys, automated service recovery actions, and advanced AI-driven sentiment analysis, Zonka Feedback empowers healthcare professionals to act on patient perspectives and optimize healthcare quality.

This HIPAA-compliant patient feedback software allows healthcare providers to improve patient relationships, streamline hospital operations, and ensure regulatory compliance with standards like CMS guidelines and HCAHPS survey requirements. How can Zonka Feedback help measure patient satisfaction?

Zonka Feedback allows healthcare organizations to easily create patient satisfaction surveys, deploy them via multiple channels, and analyze the feedback data to measure patient satisfaction accurately. With Zonka Feedback’s patient feedback system, healthcare providers can:

• Gain insights into patient perspectives and expectations.

• Identify trends in patient satisfaction and dissatisfaction.

• Track satisfaction across various stages of the patient journey and improve patient experience.

• Assess overall healthcare service quality to improve patient outcomes.

Zonka Feedback enables healthcare organizations to design and deploy patient satisfaction surveys, gather patient perspectives, and analyze feedback trends using AI-powered analytics.

• Monitor key patient satisfaction metrics (CSAT, NPS, CES) to measure patient outcomes.

• Track feedback across multiple patient touchpoints, including check-in, treatment, discharge, and post-care follow-ups.

• Identify pain points and service delays using real-time AI sentiment analysis.

• Enhance service recovery actions with automated issue tracking and escalation workflows.

• Improve operational efficiency by integrating patient feedback directly into hospital management systems (HMS) and electronic health records (EHR).

By leveraging AI-driven feedback intelligence, healthcare providers can deliver seamless patient experiences, increase patient loyalty, and ensure timely service recovery.

Healthcare organizations can create various patient experience surveys to measure service quality, patient engagement, and medical staff performance.

• Patient Satisfaction Surveys – Evaluate hospital service quality, doctor-patient communication, and overall care experience.

• HCAHPS Surveys – Conduct standardized patient satisfaction surveys that meet CMS guidelines for healthcare compliance.

• Post-Appointment Surveys – Collect feedback after doctor visits, medical treatments, and telehealth consultations.

• Medical Staff Evaluation Surveys – Measure healthcare staff performance, including doctors, nurses, and administrative teams.

• Medical Research Surveys – Conduct clinical research surveys to analyze healthcare trends and patient behavior.

• Check-in & Discharge Surveys – Assess hospital admission efficiency and post-discharge patient care.

• Grievance & Complaint Resolution Surveys – Manage patient complaints and negative feedback through structured escalation processes.

Zonka Feedback’s AI-powered survey software ensures real-time insights, automated workflows, and seamless data collection, helping healthcare professionals enhance patient engagement and healthcare service quality.

Yes! Zonka Feedback is fully HIPAA-compliant, ensuring secure patient data management and regulatory compliance for healthcare providers.

• End-to-end encryption protects patient survey responses.

• Role-based access controls secure patient data access for authorized personnel only.

• Audit-ready reporting enables compliance with HIPAA, CMS, and hospital accreditation standards.

With secure survey distribution and patient data protection, healthcare organizations can confidently collect and analyze patient feedback while maintaining privacy and security protocols.

Zonka Feedback’s AI-driven issue tracking and ticketing system ensures that negative feedback is addressed immediately and efficiently.

• Real-time instant alerts notify healthcare teams when negative feedback is received.

• Automatic issue tickets are generated for rapid service recovery actions.

• Escalation workflows direct patient complaints to the appropriate healthcare professionals to quickly address patient needs and improve patient satisfaction.

• Identifying areas requiring immediate attention to prevent escalation and negative reviews.

By leveraging AI-powered sentiment detection, healthcare providers can resolve concerns before they impact patient relationships and hospital reputation.

Yes! Zonka Feedback is designed for multi-location hospitals, healthcare networks, and medical clinics, allowing organizations to:

• Standardize patient satisfaction surveys across different facilities and departments.

• Compare patient satisfaction scores across multiple hospital branches.

• Centralize patient feedback data to ensure consistent patient experience improvements.

With scalable survey distribution and location-based reporting, healthcare providers can optimize patient care and staff performance across all facilities.

Zonka Feedback helps healthcare providers improve patient relationships and foster patient loyalty by:

• Collecting real-time patient feedback to understand and meet patient expectations.

• Providing AI-powered insights to help healthcare professionals manage patient interactions more effectively.

• Ensuring timely service recovery, preventing dissatisfaction from escalating into negative online reviews.

• Building personalized patient engagement strategies using survey-driven data intelligence.

By utilizing AI-driven feedback management, hospitals and clinics can strengthen patient trust, reduce patient churn, and improve long-term healthcare relationships.

Yes! Zonka Feedback includes reputation management capabilities to help healthcare providers:

• Encourage satisfied patients to leave positive reviews on Google, Healthgrades, and other platforms.

• Minimize negative reviews by resolving complaints through automated service recovery workflows.

• Track online ratings and sentiment analysis to monitor reputation trends.

• Automate patient review requests based on satisfaction scores and survey responses.

By proactively managing online patient feedback, hospitals and clinics can increase visibility, attract new patients, and maintain a strong digital reputation.

Yes! Zonka Feedback seamlessly integrates with Hospital Management Systems (HMS), Electronic Health Records (EHR), and CRM platforms to streamline patient feedback collection.

• Automate patient surveys based on appointment schedules and discharge records.

• Sync feedback data with patient records to enhance treatment personalization.

• Trigger alerts and follow-ups directly within hospital workflows.

By integrating AI-powered patient feedback analytics into existing hospital operations, healthcare providers can optimize patient engagement and improve service delivery.

Yes! Zonka Feedback allows full survey customization, enabling hospitals and clinics to create branded patient surveys that align with their identity.

• Customize logos, colors, fonts, and themes for a professional look.

• Personalize survey questions and logic to match hospital requirements.

• Use multilingual surveys to accommodate diverse patient demographics.

• Create conditional workflows to display dynamic questions based on patient responses.

With customized survey branding, healthcare providers can ensure consistency and improve patient engagement.

Zonka Feedback supports multi-channel survey distribution, allowing hospitals and healthcare providers to reach patients conveniently.

• Email & SMS Surveys – Send automated post-appointment satisfaction surveys.

• WhatsApp Surveys – Engage patients through mobile-friendly messaging surveys.

• Kiosk & Tablet Surveys – Set up self-service patient feedback kiosks in waiting rooms and discharge areas.

• QR Code Surveys – Allow patients to scan and submit feedback instantly.

• Website & In-App Surveys – Embed surveys into hospital portals and mobile health apps.

By offering multiple feedback channels, Zonka Feedback ensures higher response rates and comprehensive patient experience tracking.

Zonka Feedback helps hospitals meet NABH (National Accreditation Board for Hospitals & Healthcare Providers) standards and CAPA (Corrective and Preventive Action) compliance by:

• Collecting structured patient feedback on service quality, cleanliness, and staff behavior.

• Generating real-time reports for NABH audits and hospital accreditation assessments.

• Tracking grievance resolution workflows to maintain compliance with CAPA reporting standards.

• Ensuring standardized feedback documentation to support healthcare quality improvements.

With automated compliance tracking, hospitals can improve patient safety, meet accreditation requirements, and enhance service excellence.

Yes! Zonka Feedback offers offline survey capabilities, enabling hospitals and clinics to collect patient feedback without WiFi or mobile data.

• Run surveys on tablets and kiosks in offline mode.

• Store patient responses securely on the device until an internet connection is available.

• Automatically sync collected data once the device reconnects to the internet.

• Ensure uninterrupted feedback collection in remote or network-restricted healthcare environments.

With offline survey functionality, healthcare providers can capture valuable patient insights anytime, anywhere.

In addition to data encryption and access controls, Zonka Feedback ensures compliance with global healthcare privacy standards, including:

• HIPAA (Health Insurance Portability and Accountability Act) for secure patient data handling.

• GDPR (General Data Protection Regulation) for protecting patient privacy in Europe.

• ISO 27001 certification for enterprise-grade data security.

• Audit trails and reporting logs to maintain compliance documentation for regulatory audits.

By providing comprehensive compliance support, Zonka Feedback enables healthcare providers to meet strict patient confidentiality standards.

Absolutely! Zonka Feedback offers a 14-day free trial, allowing healthcare providers to:

• Customize and deploy AI-powered patient satisfaction surveys.

• Collect multi-channel feedback via email, SMS, QR codes, kiosks, and WhatsApp surveys.

• Analyze real-time patient sentiment data using AI-powered insights and predictive analytics.

• Test integrations with hospital management systems and CRM platforms.

🚀 Sign up for a free trial today and transform patient experience with Zonka Feedback’s AI-powered healthcare survey software!