BUILD PATIENT FEEDBACK FORMS
Use a simple WYSIWYG Survey Builder to ask any questions in your patient feedback form.
Choose from 30+ question types
Measure CX Metrics using NPS, CES and CSAT. Include questions like Likert Scale, Dropdown, Button, Image Capture, T&C, and more.
Customize design with Survey Themes
Use pre-set survey themes or add your own background, colors, font, logo to customize how your surveys look.
Create Dynamic Surveys
Using Survey Logic, Language and Answering piping, make your surveys dynamic and more engaging.
Use Variables & Pre-Fills
Pass data about patients and their experience and pre-fill survey fields using Variables and Attributes. Use in Responses and Reports.
Inpatient Satisfaction SurveysMeasure the experience of admitted patients during their stay and post discharge about their entire experience — including feedback about doctors, nursing, cleanliness, ward facilities, billing and more, with Inpatient Satisfaction Surveys.
Outpatient Satisfaction SurveysPatients and visitors can give feedbacks and rate caregivers, doctors, nurses and other staff. These reports and analysis can be used to evaluate staff performance over time.
Health Risk Assessment SurveysUse a detailed healthcare questionnaire to evaluate the lifestyle and health risk factors of individuals. HRA Surveys cover complete well-being of an individual including mental health, fitness level, stress, sleep, nutrition and more.
Coronavirus COVID 19 SurveysAssess the likelihood of patients having COVID 19 Coronavirus using COVID 19 Assessment Survey that asks questions about current health, symptoms and recent travel history.
Patient Registration FormsRegister new patients in clinics, healthcare centers, hospitals using Patient Registration Forms and streamlining your patient onboarding procedure.
Measure on-premises Customer Loyalty on iPads, Android Tablets and Kiosks using Offline Survey App.
iOS Surveys
Use iPad Survey App to measure on-premises NPS through iPads and iPhones.
Android Surveys
Set up Android Devices — Tablets & Smartphones into Feedback Devices for real-time feedback
Kiosk Feedback
Set up touchscreen devices as Kiosks to take unattended feedback.
Offline Surveys
Take feedback and collect responses without Wi-Fi. Sync anytime.
Measure Customer Feedback with Email Surveys.
Email Survey Invitations
Send customized Email Surveys to customers with Survey Link.
Embedded Email Surveys
Add Survey Question directly in Email body and get higher response rate.
In-Signature Email Surveys
Insert Survey Question in Email Signature to get feedback.
Scheduled Email Surveys
Schedule Email Surveys to be sent at a later date and time.
Email Survey Triggers via Integration
Trigger email surveys from the CRMs, Help Desks and others tools you use.
Take Customer Feedback through SMS Text Surveys.
One-click SMS Surveys
Send SMS Surveys with feedback form link to customers with customized SMS.
SMS Surveys with Integrations
Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems nd more.
Run surveys on-the-go, on mobile devices.
In-App Surveys
Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.
Responsive Mobile Surveys
Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.
Offline Surveys
Take feedback without WiFi, on the go and sync automatically.
QR Code
Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.
Measure NPS in-app and on website.
Microsurveys
Use NPS Microsurveys to measure customer loyalty
Feedback Button
Place feedback button anywhere in your website or in-app
Slide Outs
Using Slide out NPS forms get instant feedback on website
Pop-ups
Trigger NPS Surveys as pop-up on Website after events
Exit Surveys
Detect when the user is exiting the website and send them NPS survey
Embed & Links
Embed or Link NPS surveys anywhere on your website
Trigger Surveys using Native Integrations, Zapier and APIs
Helpdesks
Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.
CRMs & Marketing Automation
Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.
Trigger Email Surveys via APIs
Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.
Trigger SMS Surveys via APIs
Send SMS Surveys to customers based on events and triggers in tools you use with APIs.
Connect Apps with Zapier
Connect to more than 3,000+ apps and automate workflows with Zapier.
RESPONSE INBOX
See your feedbacks and survey responses in real-time with the Net Promoter Score in your Response Inbox. Easily filter by Promoters, Detractors, Passives directly from the Inbox. Filter your Responses, add Tags to identify themes, search by Name, Comments and more.
Response Inbox
View feedback and responses in real-time in a Collaborative Response Inbox.
Filter Responses
Use filters to view specific responses by using date, question and other filters.
View NPS Segments
View Detractors, Passives and Promoters at a glance in the Response Inbox.
Tag Responses
Add Tags to responses. Flag them or mark them as urgent.
Add Tasks & Actions
Create tasks for team, take action and close the feedback loop.
Manage Contacts
See Contacts with Responses & Attributes. Track Contact Activity.
Snapshot ReportThis is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.
Response InsightsGet Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Location InsightsHave multiple locations? Analyze and compare their performance and scores.
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Team Performance ReportWith this get analysis and comparison of team member performance on each question and metrics.
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Response InboxView and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
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Trends ReportView and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
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Text AnalyticsMake meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
Automate Workflows
Design workflows in an intuitive Workflow Design and trigger automatic actions based on Survey Responses.
Workflow Designer
With an easy-to-use Worfklow Designer, automate repetitive tasks and actions to scale up your CX Program.
Alerts, Notifications & Response Actions
Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses.
Segment Contacts & Trigger Actions
Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.
INTEGRATIONS
Connect your favorite tools for a seamless feedback management.
Sync Data
Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers
Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations
Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.
Global Brands
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Salesforce 
HubSpot
ActiveCampaign
Pipedrive
Mailchimp
Zendesk 
Intercom
Freshdesk
HelpScout 
Front
Jira
Slack 
MS Teams
Webex
Zoom
Google Sheets 
Zapier 
Integrately
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Webhooks 
Developer APIs
