Survey Throttling | SMS and Email Survey Throttling

What is Survey Throttling?

Survey Throttling is a feature that allows you to set a time period within which your customers and audiences are not surveyed again.

Survey Throttling works for Email Surveys, SMS Surveys, In-App Surveys, In-Product Surveys and even for Survey Triggers via Integrations like Zendesk, Freshdesk, Hubspot, Salesforce, Pipedrive and more.

When you set Survey Throttling as on, the Zonka Feedback platform automatically ensures that the audiences are not sent the survey again, even if they’re included in the segment or list.

Features of Email, SMS and Online Survey Throttling

Survey throttling helps prevent survey fatigue by limiting how often respondents receive multiple surveys within a specific timeframe. This ensures quality data collection while improving response rates and customer experience by optimizing the responses collected.

Account-Wide Throttling Control

Set survey throttling once, all individual surveys in your account, preventing the same person from receiving more than one survey request within a set period. This ensures a balanced throttle period and controlled survey triggers.

Flexible Time Periods

Define a set time period to control how many surveys a customer receives within a throttle period. Prevent over-surveying while ensuring responses collected are effective from relevant respondents.

Omnichannel Throttling

Ensure survey throttling applies across web surveys, in-app surveys, and email surveys. If the same respondent completes a survey via one channel, they won’t see the same survey again in another within the throttle period.

Bypass Throttling for Transactional Surveys

Override throttling options for critical in-product surveys like post-purchase feedback or service surveys. This feature ensures that essential customer feedback is collected without delays.

API-Based Management

Customize throttling settings dynamically via APIs to adjust the throttle period for specific survey triggers. This gives businesses full control over how surveys are distributed and prevents unnecessary repeat surveys.

Integration-Specific Throttling

Configure throttling options for different systems such as CRMs, helpdesks, and POS systems. This ensures that survey triggers are optimized, preventing the same person from receiving redundant survey invitations.