Prevent over-surveying Customers with Survey Throttling

Control Survey Throttling across all Surveys

Do one setting for your account, that works for all your surveys, in your account.

Choose from any time period

Select any convenient time period to prevent over-surveying customers in the period.

Works for all channels

Even if the customer has responded to your survey via any one channel, he will not be shown the survey in another channel, if throttling is on.

Can be ignored in Integrations

For transaction based surveys, like after a ticket is closed, after a transaction has happened, you can choose to ignore throttling in integration settings.

Can be managed via APIs

You can choose to override the survey throttling settings via APIs.