Turn Visitors into Valuable Insights with a Powerful Feedback Button

Effortlessly collect real-time feedback from website visitors and product users without disrupting their experience. Customize feedback button questions to gather valuable insights, improve engagement, and enhance every customer touchpoint for continuous growth.

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FEEDBACK BUTTON FOR WEBSITE SURVEYS & PRODUCT FEEDBACK

Collect Feedback from Website Visitors & Product Users!

Let your customers know that you welcome their feedback with open arms. Show them a feedback button as they scroll through your website or product.

Website Surveys

Improve user engagement and increase website experience & conversions by identifying and addressing website issues.

In-product Feedback

Measure product experience across the entire customer life-cycle and improve product stickiness.

Visual Feedback

Make feedback process more user-friendly for your customers and even your QA team as they upload screenshots of the issues.

CUSTOMIZE FEEDBACK BUTTON DESIGNS

#FeedbackMatters. So do Look and Feel

Make smart super-smart surveys which look good and work like a charm!

Let Feedback button show your Brand Add your logo, colors, background images, and much more.
Add or modify surveys easily Customize your questions, add descriptions, images, videos and more.
Add Logic to your Surveys Take survey respondents to the right questions.

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FEEDBACK AUTOMATION AND INTEGRATIONS

Make Automation the Ultimate Goal

Improve process transparency and increase team productivity by automating manual tasks with smart workflows.

Workflow Designer With an easy-to-use Workflow Designer, automate repetitive tasks and actions to scale up your CX Program.
Alerts, Notifications & Response Actions Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses.
Segment Contacts & Trigger Actions Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.

FEEDBACK BUTTON REPORTS

Feedback-led Data-driven Decisions

Analyze both quantitative and qualitative data and develop data-driven strategies to improve customer experience.

Get CX metrics Snapshots View your overall CES, CSAT and NPS and take data-driven actions.
Survey Question-specific Insights View detailed survey responses and listen to your customers..
Text AnalyticsMake meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

Integration

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

Sync CX Data: Automatically sync CX data with your systems.
Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
APIs and Webhooks: Build custom integrations and workflows.

Explore all Integrations