Top 7 Forsta Alternatives & Competitors You Can Try in 2025

Forsta, established in 2021, has gained recognition for its ability to measure customer and employee experiences through its Human Experience Platform. Known for its robust market research capabilities, Forsta enables businesses to turn data into actionable insights, helping them craft compelling narratives from feedback. However, while Forsta is an excellent choice for many, it’s not the perfect fit for every enterprise.

For businesses seeking a modern and intuitive user interface, simplified workflows, or transparent pricing plans, Forsta might present challenges. Its steep learning curve and hidden pricing policies have led many enterprises to explore alternative solutions tailored to their specific needs.

Thankfully, there’s no shortage of Forsta alternatives in the market today. Whether you’re looking for tools that excel in customer feedback collection, employee engagement, or workflow automation, this blog has you covered. After thorough research and consultation with industry experts, we’ve curated a list of the top 7 Forsta competitors designed to address unique enterprise challenges.

Each tool in this guide has been evaluated for its functionality, user-friendliness, pricing transparency, and ability to integrate seamlessly into existing systems. Whether you’re a product manager, HR leader, or CX strategist, this list aims to help you make an informed decision and choose a platform that aligns with your business objectives and growth plans.

Let’s dive into the top Forsta alternatives and discover the best tools to elevate your feedback strategy.

TL;DR

• Enterprises are exploring Forsta alternatives due to its limited question types, complex user interface, high pricing plans, and lack of integrations with popular CRMs.
• To help you make an informed choice, we’ve compiled a list of the top seven Forsta alternatives, highlighting their unique features and pricing for better decision-making.
• Our top picks include Zonka Feedback, SurveyMonkey, Medallia, AskNicely, Qualtrics, InMoment, and GetFeedback – each offering distinct capabilities to elevate your feedback and experience management strategies.
• Ready to discover why Zonka Feedback stands out as the ultimate Forsta alternative? Sign up for a personalized demo today! 

Measure Customer Feedback & User Insights

Try the best Forsta alternative & competitor to understand what users need and learn ways to delight your customers.

Why Are Businesses Switching to Forsta Alternatives?

Forsta is a well-known name in customer experience management, offering advanced analytics tools, customizable templates, and interactive dashboards. However, despite its robust feature set, the platform falls short in several areas that enterprises find critical to their operations. This has prompted businesses to explore more comprehensive Forsta alternatives that align better with their evolving needs.

Key Limitations of Forsta

Here’s a closer look at the key limitations driving businesses toward Forsta competitors:

1. Question Library: Forsta's question library lacks the flexibility and depth required for diverse survey needs. Modifying or customizing questions is often cumbersome, limiting its usability for complex surveys.

2. User Interface: The platform's user interface is not intuitive and can be challenging to navigate, especially for users analyzing questions with multiple possible answers. This steep learning curve can hinder productivity and user adoption.

3. Customization: Forsta’s customization options are limited, making it difficult for enterprises to design highly tailored surveys, reports, and workflows that align with their unique requirements.

4. Scalability: As businesses expand, they require solutions that grow with them. Forsta's scalability falls short for enterprises needing more flexible and adaptive platforms to handle increasing volumes of data and user interactions.

5. Integration: Forsta lacks seamless integration with popular CRMs, support tools, and other business applications. This complicates workflows and limits the ability to centralize and act on customer feedback effectively.

6. Pricing Transparency: Forsta does not provide transparent pricing plans, requiring customers to connect with sales representatives for quotes. This lack of clarity can frustrate businesses looking to evaluate solutions quickly.

Top 7 Forta Alternatives: Key Features & Pricing

Explore the top 7 Forsta alternatives that offer advanced features, seamless integrations, and competitive pricing to help you elevate customer and employee experience strategies. Let’s dive into their unique offerings and decide which one suits your business needs best!

#1. Zonka Feedback

As one of the top Forsta alternatives and competitors, Zonka Feedback is a perfect fit for enterprises looking for a comprehensive customer experience strategy and enhanced business growth. The customer feedback platform empowers users with advanced and powerful features that allows them to collect customer responses, act on them, and quickly closing the feedback loop.

As a valuable tool, and an alternative to Forsta, Zonka Feedback enables enterprises to streamline customer and experience management, get more insight from a 360-degree view, and hear the Voice of Customer. You can even collect employee feedback using its advanced CX metrics, and feedback software like Net Promoter Score, Customer Satisfaction Score, and Customer Effort Score.

Enterprises can quickly gauge customer satisfaction, and boost their business expansion with Zonka Feedback, making it a popular choice among competitors for Forsta alternatives. The omnichannel feedback and online survey tool makes feedback data readily accessible to get better insights. You even get enhanced data security features, ensuring secure synchronization of data across large organizations, mobile apps and various devices.

Besides that, enterprises also get access to some notable growth+ features, including SSO sessions, the ability to import contacts, designate custom roles and permissions, set custom SMS gateway, custom integrations, NDA, signed agreement, and importing of historical data.

Zonka Feedback Features

• Easily measure, track, and collect customer feedback trends and grow your business
• Hear the voice of your customers from wherever they are and at every touchpoint
• Use the right CX metrics to measure customer happiness, loyalty, and effort
• User Segmentation to analyze the different groups and identify opportunities
• Securely sync data between different devices within a centralized database
• Integrate with many CRMs, Point of Sales, SMS Gateways, and more
• Get custom billing and payment options or choose your own billing cycle
• Easy to close the feedback loop with real-time feedback alerts
• Omnichannel signal collection to get a 360-degree view
• Get and create custom reports in a single click
• Setup your brand through multiple channels, and get enhanced security features

Pricing

• The Starter Plan is priced at $49/month.

#2. SurveyMonkey 

With over 150+ integrations, SurveyMonkey is best known as a customer feedback survey platform powered by AI. The platform empowers users with AI-powered guidance and logic.

Using its business intelligence capabilities, enterprises can make data-driven decision making through real time reports. The platform is one of the top choices for Forsta alternatives as it enables users to integrate it to enhance customer satisfaction, gain a deeper understanding of insights, monitor, and create user-friendly surveys.

The best thing about this top alternative is its holistic approach to managing and gathering customer feedback due to its robust data governance features. Its impressive dashboard segments and robust set of advanced reporting capabilities make it a top-notch alternative to Forsta.

SurveyMonkey Features

• Increase contextual feedback through a better understanding of the customer's journey
• Reduce negative feedback by implementing an EFM program
• Full understanding of customers, and continue to sharpen ideal customer profiles
• Uncover customer insights using AI
• Secure sensitive data collection with SSO, data encryption, and governance capabilities
• Use market research templates to receive insightful analytical reports identify new areas of growth, and track brand performance
• Automatically respond and capture in-app user feedback with a relevant response

SurveyMonkey is known as one of the oldest feedback-collection tools; however, it lacks some of the advanced features. You can check out the blog on SurveyMonkey competitors to learn about its alternatives.

Pricing

• The basic plan starts at $25/month.

#3. Medallia

Medallia is an Enterprise Feedback Management software that enables users to drive loyalty at every point of the customer journey, using its customer experience management platform.

The enterprise tool is one of the best Forsta alternatives that is equipped with one of the most innovative capabilities for capturing feedback and analyzing experience signals. The platform uses highly engaging online surveys software and forms to capture responses combining experience data, and operational data.

The survey analysis tool also goes beyond feedback results and traditional responses to fully analyze surveys and understand customers.

Medallia Features

• Drive loyalty at every point of the customer's journey
• Omni-channel data capture through advanced analyses and analytical reports
• Capture VoC via frontline employees by providing them with ideas, and suggestions on CX
• Create dynamic dashboards and gain visibility to improve customer experience and sentiment
• Create a rich experience profile for every customer to gain a 360° view
• Apply AI and machine learning to predict customer behavior

As a customer experience management platform, Medallia is a brilliant tool; however, its complex learning curve and high costs may force enterprises to search for other options. You can go through Medallia Competitor blog if you're searching for its alternatives.

Pricing

• Contact their team to know the price and plans.

#4. AskNicely

As a known alternative to Forsta, AskNicely allows users to measure customer loyalty using the NPS tool. Its skillfulness is unmatched as it enables clients and employees to share insights for building customer loyalty and take benefits of customer satisfaction surveys.

As one of the Forsta alternatives, the platform enables users to configure feedback forms, send surveys, and study customer perception through actionable data. One can easily choose this Forsta alternative if you're looking for a more affordable CX platform with fantastic features.

AskNicely Features

• Suitable for enterprises seeking a more streamlined and user-friendly approach
• Quickly measure every customer experience and motivate your frontline teams
• Offers features like real-time feedback collection, and specializes in customer loyalty
• Compare performance across locations for every team member.
• Offers predictive analytics to some extent, helping businesses anticipate customer behavior based on feedback
• Leverage workflow automation and integrations to take action on customer feedback

AskNicely aims to motivate the frontline teams and collect data through NPS; however, it may be the best fit if you want to measure customer feedback with other CX metrics. In this case, you can go through AskNicely competitor blog to learn about its alternatives.

Pricing

• It is a bit costly and the basic plan starts at $449/per month

• For a tailored option, you can contact their sales team or book a demo.

#5. Qualtrics

As a leading enterprise customer experience and management software, Qualtrics is one of the top Forsta alternatives. Trusted by some of the popular brands, this customer experience platform works with data collection, a prominent feature, giving the organization better insights to drive results for enterprises.

The platform also promotes omnichannel communication to collect customer data effectively. Using this data Qualtrics employs ML and predictive intelligence to analyze and improve customer experience and behavior.

Qualtrics Features

• Get quick and faster insights with enterprise survey software
• Get role-based security and brand controls
• Discover insights faster through real-time analytics and intelligence features
• Integrate your surveys with top CRMs like Salesforce, Marketo, Adobe, and many more
• Manage data collection rules and permissions with advanced governance and administrative controls
• Get Qualtrics iQ as your automated expert to provide recommendations or run analysis
• Empower every team-mate to gather insights through a powerful, easy-to-use platform
• Control data collection rules like sensitive personal data
• Prevent unauthorized personally identifiable data

Enterprises are looking for Qualtrics alternatives due to its complexity and advanced features.  Here is a blog on Qualtrics competitors to enhance your customer experience.

Pricing

• You can contact the Qualtrics support team to get custom pricing plans based on your requirements.

#6. InMoment

As a leader in Enterprise Feedback Management software solutions, InMoment is one of the best Forsta alternatives. The platform enables users to make data-driven business decisions with its EFM software which is powered by business intelligence features to deliver a comprehensive solution.

The cloud-based go-centric employee experience platform offers features such as executive dashboards, employee communication tools, indirect feedback, and models for gauging employee engagement and loyalty.

InMoment Features

• Collects CX from every format-social media review, video, web session, or visit to a store
• Provides comprehensive analytics and prescriptive actions to increase retention, acquisition, and profitability
• Helps enterprises continuously improve experiences at the intersection of value
• Get mobile-optimized reports for better clarity
• Execute data-identified learnings, socialize feedback, track and resolve customer cases
• Get future-proof customer data and high-security standards
• Give your team members the opportunity to delight every customer
• Driving consistency across the organization by sharing results in multiple languages
• An integrated AI-powered approach to eliminating data silos

Although InMoment is a popular customer experience platform, it lacks advanced security features, reporting capabilities, and more. You can read this blog on InMoment competitors to learn more about its alternatives.

Pricing

• You need to book a demo with the InMoment team to learn the pricing for their enterprise package.

#7. GetFeedback

As a top Forsta alternative, GetFeedback is a versatile and powerful feedback management platform designed for both mid-size businesses and large enterprises. The platform aims to help enterprises scale within days through its popular CX metrics like NPS ®, CES, CSAT, Digital and Purchase Experience, and more.

GetFeedback enables users to build effective customer feedback through online surveys, drag & drop options, sentiment analysis,s and personalized features. Enterprises can keep themselves updated using customer data, timely information, deep insights, and insightful analytical gathered using GetFeedback.

GetFeedback Features

• Increase adoption of products or services through the CX program
• Win loyalty by actively listening to customers
• Collect data through customer feedback management and quickly iterate digital experiences
• Quickly pivot based on customers' feedback and drive more value
• Reduce customer churn rates into winbacks by bringing more value
• Close the feedback loop faster with real-time alerts

Although GetFeedback is well-known for its customer experience management platform, the platform can work on complex user interfaces, restricted integration capabilities, and a steep learning curve. Here is the blog you can read to learn about the top GetFeedback competitors.

Pricing

• For pricing, you can connect with their product management support, or sales support team.

Why Consider Forsta Alternatives?

Switching to a Forsta alternative can help businesses overcome these limitations and unlock more value from their customer experience strategies. The right alternative will offer:

• Enhanced question libraries for versatile and dynamic survey creation.
• User-friendly interfaces that promote ease of use and quick adoption.
• Advanced customization options for tailored surveys, reports, and workflows.
• Scalability to meet growing business needs without sacrificing performance.
• Seamless integrations with CRMs, help desks, and other essential tools.
• Transparent pricing to evaluate costs easily and make informed decisions.

Try Best Forsta Alternative: Zonka Feedback

Choosing the right customer experience platform is crucial for driving meaningful outcomes and fostering business growth. While Forsta offers notable features, its limitations have prompted enterprises to seek alternatives that are better aligned with their needs.

This article highlights the key features, strengths, and enterprise-specific benefits of leading Forsta alternatives. We hope it provides valuable insights to help you make an informed decision.

If you're still undecided, Zonka Feedback could be the ideal choice. With its intuitive interface, powerful features, Zonka Feedback empowers businesses to gather actionable insights, streamline workflows, and improve customer experience.

Why wait? You can schedule a demo to explore more about the tool.