10 Best Enterprise Feedback Management Software & Tools in 2025 for CX Success

In today’s market, reducing churn and improving customer loyalty are top priorities for any enterprise. But how do you stay ahead of what customers truly want? Imagine a feedback loop that doesn’t end in a file folder or a quarterly report but provides real-time, actionable insights that drive immediate improvements. That’s the promise of enterprise feedback software.

Enterprise feedback tools are more than just data collectors—they’re engines that power customer-centric strategies. With the right enterprise feedback platform in place, every team, from customer service to product development, has a window into customer sentiment, allowing them to act on pain points before they escalate into churn risks. Say a customer service team flags recurring complaints—an enterprise feedback tool can route these directly to the product team, turning potential setbacks into quick fixes.

In this blog, we’re diving into the top enterprise feedback software built for companies that want to close the feedback loop faster and use insights to stay ahead. Let’s get started!

TL;DR

• Enterprise Feedback Management Software (EFM) is a tool for collecting, managing, and analyzing customer feedback within enterprise teams.
• The tool helps to facilitate and enable transparent and effective communications to identify the areas of improvement and take action.
• We have compiled a list of top EFM tools through set parameters including AI features, scalability, support, reporting and more to better align with your enterprise need.
• Our top EFM tools are Zonka Feedback, Medallia, Qualtrics, GetFeedback, InMoment, AskNicely, and SurveyMonkey among others.
• To see how Zonka Feedback can be your top choice as an enterprise feedback management tool, sign up for a free 14-day trial or book a demo!

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If you want to jump straight into our top enterprise feedback tools, here's our list for a quick overview.

What is an Enterprise Feedback Management Software (EFM)? 

Enterprise Feedback Management Software (EFM) captures, analyzes, and transforms customer insights across an organization, providing real-time data that informs decisions from the frontline to the C-suite. Unlike standard survey tools, EFM handles large data volumes from multiple feedback channels, enabling proactive and strategic customer success.

By leveraging EFM software, you can transform raw feedback into actionable insights, leading to improved products, services, and overall customer satisfaction. This strategic approach not only promotes customer loyalty but also drives sustainable growth and profitability.

Why Use Enterprise Feedback Software?

Enterprise feedback software are a foundation for making smart, data-driven decisions that impact every corner of your business. Here’s how it helps:

• Data-Driven Decisions that Matter: Skip the assumptions and dive straight into what customers truly want. With real insights at your fingertips, your strategies are based on solid data, ensuring that every decision aligns with customer needs.
• Turning Customer Insights into Product Wins: Customer feedback is like a map, showing you where your products shine and where they can improve. With this guidance, you can make tweaks that lead to products customers genuinely value and enjoy.
• Growth from the Inside Out: Happy customers lead to higher sales. By responding to feedback, you’re creating offerings that naturally attract more customers, boost sales, and strengthen revenue streams.
• Long-Term Customer Bonds: Showing customers that their opinions matter builds loyalty. When customers feel heard and valued, they stick around—meaning less churn and more lasting relationships.
• Boosted Reputation with Real Results: Addressing feedback creates happier customers who are more likely to spread the word. You’ll see more positive reviews and fewer complaints, which does wonders for brand image.
• Keeping Ahead of Customer Trends: Feedback isn’t just about the present—it’s a window into future customer needs. Staying in tune with these trends ensures your products remain relevant, adapting to evolving customer expectations over time.

Our Selection Criteria for the Best Enterprise Feedback Software

When it comes to choosing enterprise feedback software, it’s not just about finding a tool that collects data—it’s about finding a solution that enables deep insights, seamless integration, and agile decision-making. Here’s the criteria we used to pick the best tools:

• Diverse Survey Types: From NPS (Net Promoter Score) and CSAT (Customer Satisfaction) to CES (Customer Effort Score) and specialized feedback like product insights, we looked for tools that cover a range of feedback needs to adapt to various enterprise use cases.
• AI-Driven Features: The best feedback tools go beyond basic surveys, using AI to analyze sentiment, categorize responses, and identify trends, helping you make data-driven decisions faster and with greater precision.
• Customer Segmentation Capabilities: Understanding feedback is more valuable when it’s broken down by customer segment. We prioritized tools that allow for detailed segmentation, so insights are relevant to specific customer groups or personas.
• Seamless Integrations and APIs: Integration with existing systems is crucial for efficiency. The best tools connect effortlessly with CRMs, communication platforms, and analytics tools, allowing data to flow seamlessly across the organization.
• Strong Data Security: In an enterprise environment, data security is non-negotiable. We chose tools that meet high security standards, ensuring that sensitive customer data is protected at every step.
• Multichannel Feedback Collection: Customers interact across multiple channels, from web and mobile to social media and in-app feedback. We prioritized tools that support multichannel collection to capture insights from every touchpoint.
• Real-Time Feedback Collection: Timeliness matters. Real-time feedback capabilities help companies respond proactively, addressing customer needs as they arise and improving customer experience on the spot.
• Powerful Reporting and Analytics: Insights are only as good as the analytics behind them. We focused on tools that offer robust reporting features, turning raw data into clear, actionable insights for teams and executives.
• Closing the Feedback Loop: A feedback loop isn’t complete until insights lead to action. We selected tools that support closing the feedback loop, ensuring that customer feedback drives continuous improvement across the organization.

Enterprise Feedback Tools at a Glance

Here are some of the best enterprise feedback software and tools that you can consider to choose for your business:

Top 10 Enterprise Feedback Software in 2025

Let's understand each survey tool in-depth that fulfill enterprises' needs effectively:

1. Zonka Feedback: AI-Powered Enterprise Feedback Management Platform

Zonka Feedback is built for enterprises like yours—designed to capture feedback at scale and keep you in sync with every customer, no matter where they are. Imagine having a tool that doesn’t just gather feedback but helps you truly listen across channels in real time, whether it’s web, email, SMS, kiosks, or mobile. This enterprise feedback platform doesn’t just collect data; it turns raw feedback into clear, actionable insights your teams can act on right away.

Hosted securely on AWS Cloud, Zonka Feedback is packed with everything your enterprise needs to manage feedback seamlessly. You’ve got advanced data security with GDPR and HIPAA compliance, plus enterprise-grade reporting that provides deep insights at a glance. And thanks to its AI-powered sentiment analysis, Zonka Feedback dives into customer comments, pinpointing emotions, urgency, and key themes—giving you a full picture of customer sentiment. It even auto-tags responses and identifies entities, making it easy to spot patterns and address issues quickly.

Zonka Feedback is all about flexibility and scalability for your organization. You can set up multiple locations, assign advanced user roles, and keep feedback flowing smoothly with real-time alerts, native tablet apps, and easy integrations through Webhooks and APIs. Plus, historical feedback data migration means you don’t lose any past insights when you start fresh with this tool. And for that extra support? You’ve got a dedicated account manager, ready to help you reach your feedback goals and maximize results.

Whether you’re looking to improve products, enhance customer experience, or address issues on the spot, Zonka Feedback keeps you connected to what matters most—your customers.

Top Features

• Gather feedback with omnichannel feedback collection including web, email, SMS, mobile, and kiosks, capturing insights wherever customers interact.
• Use AI driven sentiment and text analysis to identify emotions, intent, urgency, and key themes in customer feedback.
• Protect data with advanced security hosted on AWS Cloud, ensuring GDPR and HIPAA compliance for enterprise-level protection.
• Respond instantly with real-time feedback alerts that notify teams of urgent feedback for immediate action.
• Streamline feedback management with customizable workflows that automatically route responses, trigger actions, and close feedback loops.
• Manage feedback effortlessly across multiple locations with a multi-location setup that provides a unified view of customer sentiment.
• Migrate historical feedback data to keep all insights in one centralized place for easy access and analysis.
• Access powerful, enterprise-grade reports with detailed insights into Net Promoter Score, CSAT, CES, and more.
• Organize teams with advanced user roles, providing role-based access to keep feedback secure and structured.
• Integrate smoothly with CRMs and other systems using Webhooks and APIs, ensuring seamless data flow.
• Enjoy personalized support with a dedicated account manager to help achieve your feedback goals effectively.
• Use advanced customer segmentation feature to better target current and future customers.

2. Medallia: Enterprise-Grade Feedback Management Platform for CX Transformation

Medallia is more than just feedback software—it’s a complete experience management platform that connects every customer and employee interaction in one place. Its advanced AI engine, Athena, goes beyond standard analytics, analyzing patterns in customer behavior, identifying emerging trends, and empowering teams with insights that drive action. From helping a hotel manager personalize a guest’s experience with specific accommodations, to supporting a retailer’s frontline staff with insights for a seamless checkout experience, Medallia gives you the features to deliver on your brand promise.

What makes Medallia unique is its ability to empower your teams with role-based reporting, real-time alerts, and automated next-best actions, helping you turn insights into impactful changes on the spot. And with powerful security and flexible integrations, Medallia is designed to scale alongside your enterprise, no matter how complex your feedback needs become.

Top Features

• Capture data from multiple channels, including web, email, in-app, and conversational messages, for a complete view of customer interactions.
• Access advanced analytics and reports to drive loyalty at every point in the customer journey.
• Empower frontline employees with Voice of Customer (VoC) insights, ideas, and CX suggestions for impactful interactions.
• Create dynamic dashboards that provide real-time visibility into customer sentiment and experience trends.
• Customize role-based access, allowing teams to act on relevant insights and take immediate action.
• Gain flexibility with seamless integrations and enterprise-grade security for safe data management and scalability.

You can also check out our list of Medallia alternatives if you are looking for more options.

3. Qualtrics: Advanced Feedback & Experience Management Platform

Qualtrics is a leader in enterprise feedback management, known for its powerful capabilities in collecting, analyzing, and acting on customer and employee feedback. This platform goes beyond traditional surveys by offering predictive intelligence and transaction-triggered surveys, helping businesses proactively address customer needs and enhance employee engagement.

What sets Qualtrics apart is its flexibility across different use cases, from academic research and employee experience management to large-scale customer feedback programs. With a user-friendly interface, advanced analytics, and real-time insights, it provides a centralized solution for organizations to make data-driven decisions that drive loyalty, satisfaction, and growth. Role-based reporting and segment-specific user accounts make it easy for teams across the organization to collaborate and access insights relevant to their goals.

Top Features

• Create and customize surveys with ease, reflecting your brand’s unique look and feel.
• Automate feedback collection with transaction-triggered surveys and advanced targeting.
• Access powerful predictive analytics to anticipate customer needs and drive proactive actions.
• Collaborate with team members through a centralized, company-wide login for efficient survey creation.
• Segment user accounts to allow different teams to view, act on, and analyze relevant feedback.
• Generate detailed reports and visual analytics to track key metrics and identify trends.
• Integrate Qualtrics with CRM tools for seamless data flow and enhanced insights.

If you think Qualtrics might not fit your needs, you can check out our list of top Qualtrics alternatives for more options.

4. AskNicely: Automated CX Enterprise Feedback Management Tool

AskNicely is designed to make customer feedback actionable from the moment it’s received. Built for businesses focused on fast response and continuous improvement, this platform automates workflows, so every piece of feedback reaches the right team instantly. Imagine your customer’s feedback triggering real-time actions, like automatic replies, task creation, or issue escalation, without any manual intervention. It is perfect for multi-location organizations, allowing local teams to handle responses while insights and trends flow up to central management for big-picture analysis.

AskNicely stands out with its real-time case management, turning feedback into actionable items within seconds. The platform helps teams monitor service level agreements (SLAs) in real-time, keeping everyone accountable and driving service improvement.

Top Features

• Automate feedback response workflows to route issues and assign tasks instantly.
• Set custom actions for different feedback types, such as follow-up emails or escalation.
• Real-time case management tracks feedback from submission to resolution.
• SLA tracking for accountability and continuous improvement across teams.
• Multi-location support lets local teams manage responses while central insights are shared.
• Integrate with over 100 tools to fit seamlessly into your existing tech stack.

5. SurveyMonkey: Scalable Enterprise Feedback Solution with Powerful Integrations

SurveyMonkey Enterprise is designed for organizations that need powerful, flexible feedback tools to make fast, informed decisions. With SurveyMonkey, you can create branded surveys and forms, leverage AI to uncover meaningful insights, and analyze feedback across multiple surveys—all from a single platform. Whether gathering customer insights, enhancing employee engagement, or conducting research, SurveyMonkey’s enterprise feedback software empowers your teams to take action confidently.

One of SurveyMonkey’s standout features is its deep integration capabilities, allowing you to connect feedback data with platforms like Salesforce, HubSpot, Tableau, and Microsoft Power BI. This integration helps centralize customer and employee insights, making it easy to see the bigger picture. Its flexible admin controls let you assign roles, manage user access, and organize survey data across the organization, helping you maintain control as your feedback program scales.

SurveyMonkey Features

• Build branded surveys and forms quickly using customizable templates and fields
• Leverage AI-driven insights with SurveyMonkey Genius® to create effective surveys and spot trends
• Monitor and analyze feedback across multiple surveys with interactive dashboards
• Assign roles and permissions to manage access and ensure data security across teams
• Collect feedback across channels, including offline, SMS, and mobile-friendly forms
• Integrate with platforms like Salesforce, HubSpot, and Tableau for deeper insights and streamlined workflows

6. InMoment: Enterprise-Grade Feedback Platform with Advanced AI & Scalable Architecture

InMoment is designed to help you make value-driven decisions by harnessing complex customer and employee experience data. Built on a modern, cloud-based architecture, this experience management platform offers flexibility and scalability, ensuring that CX initiatives can grow alongside your business. With patented AI and text analytics capabilities, InMoment transforms raw data into actionable insights, equipping everyone from frontliners to executives with the intelligence they need to make informed decisions.

At the heart of InMoment’s solution is the Experience Intelligence (XI) Platform, powered by data science and AI. This  EFM software seamlessly integrates with your existing systems, offering real-time analysis of CX data, including CSAT, Net Promoter Score, and CES metrics. It also provides specialized experience clouds for customer, employee, and market insights, making it a comprehensive tool for enterprise feedback management.

InMoment Features

• Leverage a modern, cloud-based architecture that scales with your CX program.
• Analyze large-scale experience data with patented AI-powered text analytics and NLP.
• Access real-time feedback insights across CX, employee experience, and market clouds.
• Ensure data security with compliance standards like ISO 27001, GDPR, and HIPAA.
• Integrate natively with existing systems for seamless data flow and enriched insights.
• Achieve faster ROI with tools that enhance customer lifetime value and bottom-line performance.

7. Survicate: User-Friendly Enterprise Feedback Tool with Powerful Analytics

Survicate is a versatile feedback management software that simplifies feedback collection across the customer journey, making it ideal for you if you are focused on both ease of use and powerful insights. With this enterprise feedback tool, you can deploy surveys across multiple channels—web, mobile app, email, and more—reaching customers wherever they interact with your brand. The platform’s intuitive interface allows for quick survey creation, and its customization options let you tailor surveys to match your branding.

Its AI-driven survey creator makes survey building effortless, while automated text analysis groups similar responses, allowing you to analyze qualitative feedback faster. It also stands out for its powerful analytics, including sentiment analysis and trend spotting, which provide valuable insights to enhance customer experience.

Survicate Features

• Gather feedback across channels, including web, mobile app, and email for complete view. 
• Customize surveys with branding options to match your company’s look and feel.
• Use advanced targeting to reach specific customer segments effectively.
• Apply survey logic and branching to create relevant, high-response surveys.
• Access real-time analytics with sentiment analysis and trend spotting.
• Utilize the AI survey creator to build surveys in seconds.
• Automate qualitative feedback analysis with AI-driven text answer grouping.
• Integrate seamlessly with tools like HubSpot, Salesforce, and Google Analytics.

8. SurveySparrow: Engaging Enterprise Feedback Platform with Conversational Surveys

SurveySparrow is designed to make feedback more engaging and improve response rates through its conversational, chat-like surveys. Unlike traditional forms, SurveySparrow’s surveys feel more like a dialogue and has introduced video surveys, adding a dynamic way to capture customer feedback and make interactions even more engaging.

SurveySparrow offers a range of features that make it ideal for enterprise feedback management, including the ability to automate survey distribution at regular intervals. Its mobile-first design allows surveys to be shared via multiple channels—email, SMS, QR code, widgets, and web links—ensuring your feedback reaches customers wherever they are. Whether you’re aiming to close the feedback loop, analyze survey responses in real-time, or enhance customer experience, this tool provides the features to make it happen.

SurveySparrow Features

• Conversational surveys that mimic chat interactions for higher engagement.
• Distribute surveys across web, mobile, social media, and email channels.
• Automate survey deployment for ongoing customer feedback without over-contacting.
• Customize templates and themes to align with your brand.
• Real-time reporting and analytics for actionable insights.
• Use NPS surveys to measure customer loyalty and satisfaction.
• Integrate with third-party tools like Slack, Salesforce, HubSpot, and Zapier.

9. Forsta: Comprehensive Human Experience Platform for Enterprise Insights

Forsta is an advanced feedback management platform designed to capture the full spectrum of Human Experience (HX) across customer, employee, patient, and brand journeys. It transcends traditional survey tools by providing an integrated platform for gathering, analyzing, and visualizing data from multiple sources. Whether you’re conducting market research, improving customer experiences, or enhancing employee satisfaction, Forsta’s platform empowers teams to make data-driven decisions with depth and clarity.

At the heart of Forsta is the HX platform, a flexible, scalable architecture that centralizes data from various touchpoints. From customizable surveys and multi-channel data collection modes to sophisticated analytics and visualization tools, this enterprise enterprise feedback software enables you to see the complete picture of human experience and act on it effectively.

Top Features

• Capture feedback from any audience with customizable surveys across touchpoints.
• Leverage advanced analytics and data visualization to uncover key insights.
• Use Forsta HX to integrate data across customer, employee, and market experience.
• Ensure data security with compliance standards like GDPR, HIPAA, and ISO certifications.
• Access Retail HX to connect customer, employee, and brand insights for smarter retail decisions.
• Support global teams with multi-language and multi-channel survey capabilities.

10. GetFeedback: Enterprise Feedback Software with Salesforce Integration

GetFeedback, by SurveyMonkey is a powerful enterprise feedback platform designed for companies that need to adapt quickly to evolving customer expectations. With GetFeedback, you can gather targeted feedback from customers at any point in their journey, using mobile-optimized surveys that are easy to launch and scale. What makes GetFeedback unique is its deep integration with Salesforce, enabling you to enrich customer data and streamline feedback directly within Salesforce dashboards. 

Whether collecting feedback on websites, mobile apps, or in-store experiences through kiosks, GetFeedback’s flexibility and advanced targeting ensure that you can meet customers exactly where they are. From improving product adoption to reducing churn, GetFeedback empowers you to close the feedback loop faster and enhance the customer experience across their entire lifecycle.

GetFeedback Features

• Launch fully branded, mobile-optimized surveys that are easy to deploy and scale.
• Access ready-made templates for NPS, CES, CSAT, and more to quickly gather targeted feedback.
• Capture feedback across diverse touchpoints, including websites, apps, chat, and kiosks.
• Integrate seamlessly with Salesforce to enrich dashboards and track customer experience metrics.
• Use real-time alerts to take immediate action and improve CX.
• Segment and target feedback to reach the right customers with relevant questions.

How To Choose the Best Enterprise Feedback Software?

Enterprise Feedback Management (EFM) is a well-designed tool that helps enterprise-class large companies to understand their relationships with customers, employees, and partners regarding key issues and concerns.

Therefore it is necessary to invest in Feedback Management Software and select the most suitable one for your company. Here are a few steps to help you make an informed decision:

• Data Analysis and Reporting: The software should offer robust survey data and reporting features for meaningful insights from the product feedback collected.
• Customization: Look for software that allows you to customize and share surveys, and forms, and collect feedback to align with your brand's tone and style.
• Scalability: Consider the software's scalability to accommodate your company's growth to handle increasing volumes of feedback as your business expands.
• Security and Privacy: Ensure the software complies with data protection regulations and offers strong security measures, to keep data safe.
• Integration: Check if the software can integrate with your existing tools and systems, such as CRM software, helpdesk systems, or analytics platforms.
• Automation: You can streamline the collection for feedback & experience management processes using automation features.

Benefits of Enterprise Feedback Tools

Enterprise feedback management systems provide several benefits which has made it a popular choice among enterprises. The tool enables organizations to understand customers’ expectations, improve customer relationships at scale, and keep them coming back for years to come.

Here are a few well-known benefits of EFM software that you should learn before investing in the software.

• Establish Dialogue with Employees, Customers, & Partners: The tool facilitates two-way engagement for valuable customer insights, employees, and partners, enhancing the overall experience.
• Centralized Data Collection: It centralizes data and other tools, enabling organization-wide access and utilization.
• Combine Insights from Customers, Employees, & Market Research: It integrates customer, employee, and research data, offering a unified view for holistic understanding and informed action.
• Improve Customer Loyalty: The tool can help you stay on top by enhancing customer loyalty by identifying text analysis and the factors that are keeping customers from staying loyal.
• Reduce Customer Churn: Bad experiences may lead to retention rates. EFM enables personalized interventions by swiftly addressing issues.

Conclusion

By now, you should have a better understanding of all the options that enterprise feedback software can offer. Thus, in a landscape where customer expectations are ever-evolving, the adoption of top-tier EFM software equips your enterprise with all the features and tools needed to stay attuned to their audience. They can also make informed decisions, increase response rates, take customer satisfaction surveys, and foster lasting relationships.

Thus, the judicious selection and implementation of their EFM systems and software emerge as an indispensable asset on the journey to success.

You can try Zonka Feedback, one of the best CSAT software that doubles as enterprise feedback management software, and see how it works for your business. It offers powerful features like AI text analytics, real-time analytics, workflow automation, multi-location management, advanced data security, and much more. 

Sign up for a 14-day free trial right now to elevate your enterprise customer experience!