Gym & Fitness Center Feedback Form Template

How to Use this Gym Feedback Form Template?

Make the most of this Gym Feedback Survey Form Template to gain valuable insights into customer satisfaction following their gym experience. Follow these steps to optimize the usage of this template and leverage it to collect meaningful customer feedback from your gym members.

• Edit this template: Click on 'Edit this Template' to open the gym feedback form. This will take you to the editing interface of survey templates, allowing you to customize the fitness feedback form template based on your specific survey needs.

• Customize the template:

  • Modify the questions to suit your gym's specific needs and branding.

  • Add your logo, colors, and fonts for a consistent brand experience.

  • Personalize the survey to highlight your gym's unique services or facilities.

• Preview and adjust the template: Take a moment to review the customized gym feedback form. Ensure that the questions are clear and relevant to the customer's gym experience. Adjust the form flow to align with your specific feedback collection process, ensuring that members can easily understand and respond to the questions.

• Choose Distribution Channels: When you are done with all the editing and adjustments in the survey template, your gym feedback form is ready to use for collecting feedback from gym users. Consider multiple distribution channels to share your feedback form based on the touchpoint you want to gather feedback at and the communication channel used to connect with the members.

  • Offline, Mobile, and Kiosk: Use offline surveys at gym locations by setting up survey kiosks in common areas.

  • Websites and Web Apps: For members using your gym's website to explore fitness programs or information about your fitness center, employ feedback widgets like popup surveys, slide-up surveys, and feedback button to trigger surveys and capture in-moment feedback. For example, you can trigger a popup after a member has subscribed to a certain fitness program asking 'How easy did you find it to book fitness training with us?'

  • Email and SMS: Trigger email surveys or SMS surveys after specific gym or training sessions to collect post-workout feedback.

  • In-App Mobile SDK: If members engage with your fitness facility through a mobile app for scheduling fitness courses, checking diet plans or making payments, utilize in-app surveys for seamless feedback collection.

  • Approach members with physical devices like tablets and smartphones, requesting them to take the survey through these devices and share their valuable feedback.

• Preview and Launch the Survey:

  • Review the survey to ensure all questions and branding are accurate.

  • Make final adjustments, then launch the survey across chosen channels

• Monitor and Analyze Feedback:

  • Use Zonka Feedback’s analytics to track responses in real-time.

  • Identify trends and areas needing improvement, such as equipment quality or staff performance.

  • Generate detailed reports to share insights with your team.

By following these steps, you can effectively collect feedback from gym clients, gaining valuable insights to enhance their overall gym experience.

Key Features of Zonka Feedback to Leverage Gym Feedback Form Template

Crafting and administering effective Gym and Fitness Center Feedback Surveys can pose a challenge, but with the support of a customer feedback software like Zonka Feedback, the process becomes streamlined. This allows you to extract valuable insights from your gym members. Zonka Feedback emerges as a robust solution for gym and fitness center feedback surveys, providing powerful features tailored to enhance your feedback collection process.

1. Customizable Survey Template

Enhance your gym member satisfaction survey using Zonka Feedback's customizable templates and online forms. Customize pre-built templates to address various aspects of the gym member experience, enabling you to modify survey questions based on your survey objectives and specific touchpoints in the member journey.

2. Skip Logic and Question Branching

Navigate through the gym member satisfaction survey intelligently with Zonka Feedback's skip logic and question branching. Customize the survey flow based on member responses, ensuring a personalized and efficient survey experience for each participant.

Stay proactive in addressing gym satisfaction feedback with Zonka's real-time response alerts and notifications. Receive instant alerts for incoming member feedback or negative responses, facilitating prompt resolution of concerns and enhancing overall member satisfaction.

3. Real-time Feedback Alerts and Notifications

Stay proactive in addressing gym satisfaction feedback with Zonka's real-time response alerts and notifications. Receive instant alerts for incoming member feedback or negative responses, facilitating prompt resolution of concerns and enhancing overall member satisfaction.

4. Multiple Channel Distribution

Seamlessly distribute gym feedback surveys through email, SMS, website, or other online channels. This flexibility ensures that you capture insights from members at different stages of their gym experience, depending on the channels through which the gym services are utilized.

• SMS Survey: Gather Feedback On-the-go

  • Trigger: Send a concise SMS with emoji reactions (e.g., Thumbs up for excellent, a star for good, and a thumbs down for improvement) immediately after a gym session.

  • Example: "Thank you for choosing our gym! How would you rate your overall experience? Reply with a thumbs up for excellent, a star for good, and a thumbs down for improvement."

• Email Survey: Delve Deeper into the Gym Member Experience

  • Timing: After a member has spent a certain time with your gym like a month, send a detailed email survey covering various aspects of the member's fitness journey with your gym.

  • Example: "Share your overall gym experience with [Gym Name]! Your feedback helps us enhance our services. Click here to take our short survey."

• In-App Survey: Immediate Feedback Post-Transaction

  • Integrated Channel: Integrate the survey within your gym's mobile app right after members opt for a fitness plan, make a payment, renew membership or explore diet charts.

  • Example: "How satisfied are you with your recent experience? Rate your experience with stars: ⭐⭐⭐⭐⭐. Your feedback is valuable to us!"

• Website Survey: Collect Feedback Before Using Online Gym Services

  • Trigger: Offer a pop-up survey on your gym's website after members browse online gym options or perform transactions.

  • Example: "Planning your fitness session? Help us tailor your experience! Provide feedback on your website visit with this quick survey."

5. Automated Workflows

Streamline the feedback collection and experience management process with Zonka Feedback's automated workflows. Trigger online surveys at different touchpoints like after a workout or just after using checking diet plans, capturing valuable insights at key moments of the member's post-workout experience.

6. Closing the Feedback Loop

Move beyond mere data collection with Zonka Feedback's actionable feedback loop. Take informed actions based on received feedback, effectively closing the loop and ensuring a continuous cycle of improvement for your gym services based on member insights. This prevents member dissatisfaction and improves overall service quality.

Question Types to Include in Gym Feedback Form Template

Developing a thorough gym feedback form involves integrating diverse question types to extract comprehensive insights from members. Explore various question formats to customize your gym feedback form, addressing the specific requirements of gym feedback.

1. Rating Scale Questions

Evaluate member satisfaction following a gym session using Customer Satisfaction (CSAT) rating questions. Utilize a five-point rating scale with options represented through adjectives (Excellent to Poor), self-explanatory smileys, star ratings, numbers, and more. Consider options like

• Likert scale survey

• 5-Star surveys

• Smiley rating or smiley face survey

• 1 to 5 Rating scale survey

• 1 to 10 opinion scale survey

• Thumbs up/down survey

Clearly defined and consistent scales, such as 1 to 5, empower members to easily express their satisfaction levels regarding the post-workout experience.

2. Open-ended Questions

Gain profound insights into members' workout experiences by incorporating open-ended questions. Encourage respondents to provide feedback on the reasons behind their ratings, capturing concerns, suggestions, and special experiences they may wish to share.

Analyzing open-ended responses offers a deeper understanding of member sentiments, facilitating the identification of areas for improvement in the gym or fitness center and meeting your gym members' expectations.

3. Multiple Choice Questions

Streamline feedback collection with effective multiple-choice questions in your gym feedback form. Provide single or multiple response options, include ranking questions to assess preferences, and organize the survey for standardized analysis. For instance:

"Among these aspects of your gym experience, which ones do you find most satisfying?"

• Equipment availability

• Cleanliness of workout areas

• Helpfulness of fitness trainers

• Overall atmosphere

• Others

By incorporating these varied question types into your gym feedback form, you can gather comprehensive insights and customer feedback to enhance and optimize various aspects of the gym experience.