Third-Party Subprocessors
Last updated August 29, 2024
Zonka Technologies engages and uses third-party subprocessors to provide its services.
What is a third-party Subprocessor?
A subprocessor is a vendor Zonka Technologies uses to process data on behalf of our customers, who are the data controllers of that data.
Prior to engaging any third party Subprocessor, Zonka Technologies performs diligence to evaluate their privacy, security and confidentiality practices and executes an agreement implementing its applicable obligations.
Subprocessors
Subprocessors for US
For accounts hosted in the USA, the following subprocessors are being engaged. (All accounts, except for EU & UK accounts, are by default hosted in the US.)
| Subprocessor |
Purpose |
Location |
| Amazon Web Services |
Infrastructure Hosting |
US |
| MongoDB |
Database Hosting / Development Software |
US |
| Cloudfront |
Content Delivery Network Provider |
Edge Location |
| Intercom |
Support Services |
US |
| Hubspot |
Marketing, CRM & Tickets |
US |
| FastSpring |
Payments & Subscriptions |
US |
| Twilio |
SMS / Messaging Service |
US |
| Gupshup India |
SMS / Messaging Service (only used if you’re sending SMSes to India) |
India |
| Sendgrid |
Email Service |
US |
| Amazon SES |
Email Service |
US |
| Mixpanel |
Event Logging for Analytics |
US |
| OpenAI |
AI-based Processing Services (applicable only if you’re opting for AI features) |
US |
Subprocessors for EU
For accounts hosted in the EU , the following subprocessors are being engaged.
| Subprocessor |
Purpose |
Location |
| Amazon Web Services |
Infrastructure Hosting |
EU |
| MongoDB |
Database Hosting / Development Software |
EU |
| Cloudfront |
Content Delivery Network Provider |
Edge Location |
| Intercom |
Support Services |
US |
| Hubspot |
Marketing, CRM & Tickets |
US |
| FastSpring |
Payments & Subscriptions |
US |
| Twilio |
SMS / Messaging Service (only used if you’re using SMS Surveys or Alerts) |
US |
| Gupshup |
SMS / Messaging Service (only used if you’re sending SMSes to India) |
India |
| Sendgrid |
Email Service |
US |
| Amazon SES |
Email Service |
US |
| Mixpanel |
Event Logging for Analytics |
US |
| OpenAI |
AI-based Processing Services (applicable only if you’re opting for AI features) |
US |
Updates
The Subprocessors used by Zonka Technologies may change over time. Zonka Technologies will update this page with notice of any new or different Subprocessors as appropriate and necessary.
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Salesforce 
HubSpot
ActiveCampaign
Pipedrive
Mailchimp
Zendesk 
Intercom
Freshdesk
HelpScout 
Front
Jira
Slack 
MS Teams
Webex
Zoom
Google Sheets 
Zapier 
Integrately
Make 
Webhooks 
Developer APIs
