Cookies Policy
Last updated August 21, 2023
Application
This Cookie Policy explains how Zonka Technologies ("Company," "we," "us," and "our") uses cookies and similar technologies to recognize you when you visit our website at https://www.zonkafeedback.com ("Website"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
Policy
Zonka Technologies believes in transparency about collection and use of data. This policy provides information about how and when Zonka Technologies uses cookies for these purposes. Capitalized terms used in this policy but not defined have the meaning set forth in our Privacy Policy, which also includes additional details about the collection and use of information at Zonka Technologies.
What is a cookie?
Cookies are small text files sent by us to your computer or mobile device, which enable Zonka Technologies features and functionality. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.
Does Zonka Technologies use cookies?
Yes. Zonka Technologies uses cookies and similar technologies like single-pixel gifs. Zonka Technologies uses both session-based and persistent cookies. Zonka Technologies sets and accesses cookies on the domains operated by Zonka Technologies (in this case, https://www.zonkafeedback.com/). In addition, Zonka Technologies uses third party cookies, like Google Analytics.
How is Zonka Technologies using cookies?
Some cookies are associated with your account and personal information to remember that you are logged in. Other cookies are not tied to your account but are unique and allow us to carry out analytics and customization, among other similar things.
Cookies can be used to recognize you when you visit a Site or use our Services, remember your preferences, and give you a personalized experience that is consistent with your settings. Cookies also make your interactions faster and more secure. Visit the Cookies Table to learn more.
Categories of use
- Essential Cookies: These cookies are necessary for the website to function properly, enabling basic features such as page navigation, access to secure areas, and authentication.
- Analytics Cookies: These cookies collect data to help us understand how visitors interact with our website, allowing us to analyze and improve its performance and optimize user experience.
- Performance and Functionality Cookies: These cookies enhance the performance and functionality of our website by remembering user preferences, such as language settings, and enabling personalized features like live chat support.
- Marketing & Advertising Cookies: These cookies are used to deliver targeted advertisements and promotions based on user interests and browsing behavior, helping us provide more relevant content and measure the effectiveness of our marketing campaigns.
What third-party cookies does Zonka Technologies use?
You can find a list of the third-party cookies that Zonka Technologies uses on our sites along with other relevant information in the Cookies Table. Zonka Technologies does its best to keep this table updated, but please note that the number and names of cookies, pixels, and other technologies may change from time to time.
Does Zonka Technologies respond to Do Not Track Signals?
The Sites and Services do not collect personal information about your online activities over time and across third-party websites or online services. Therefore, “do not track” signals transmitted from web browsers do not apply to the Sites or Services, and Zonka Technologies does not alter any data collection and use practices upon receipt of such a signal.
Cookie Tables
Essential Cookies
These cookies are crucial for the proper functioning of our website. They enable essential features such as smooth page navigation, access to secure areas, and user authentication, ensuring a seamless and secure user experience.
| Cookie Name |
Provider |
Purpose |
Expiry |
| __hs_opt_out |
Hubspot |
Remembers visitor's opt-out preference from the privacy policy to avoid repeated cookie acceptance requests. |
6 months |
| __hs_do_not_track |
Hubspot |
Prevents the tracking code from sending any information to HubSpot, based on visitor's preference. |
6 months |
| __hs_initial_opt_in |
Hubspot |
Prevents the display of the banner repeatedly when visitors browse in strict mode, based on their initial opt-in preference. |
7 days |
| __hs_cookie_cat_pref |
Hubspot |
Records the categories of cookies that the visitor has consented to. |
6 months |
| __hs_gpc_banner_dismiss |
Hubspot |
Used when the Global Privacy Control banner is dismissed, indicating visitor's preference. |
180 days |
| hs_ab_test |
Hubspot |
Ensures visitors are consistently served the same version of an A/B test page they have previously seen. |
Session |
| __cfruid |
Cloudfare / Hubspot |
Set by HubSpot's CDN provider (Cloudfare) due to rate limiting policies. |
Session |
| __cf_bm |
Cloudfare / Hubspot |
Necessary cookie for bot protection, set by HubSpot's CDN provider (Cloudfare). |
30 minutes |
Performance and Functionality
To enhance the performance and functionality of our website, we use performance and functionality cookies. These cookies remember user preferences, such as language settings, and enable personalized features like live chat support and surveys. By providing a tailored and convenient experience, these cookies contribute to an improved user journey.
| Cookie Name |
Provider |
Purpose |
Expiry |
| intercom-id-[app_id] |
Intercom |
Identifies anonymous users in the visitor's browser when they visit the website. |
9 months |
| intercom-sessions-[app_id] |
Intercom |
Serves as an identifier for each unique browser session, refreshed on successful logged-in pings. |
1 week |
| intercom-device-id-[app_id] |
Intercom |
Serves as an identifier for each unique device interacting with the Messenger. |
9 months |
| zfm_cnt_ck_id |
Zonka Feedback |
Identifies a unique visitor on the web page, influencing the behavior of the widget based on configuration and settings. |
1 year |
| zfm_usr_sess_ck_id |
Zonka Feedback |
Identifies the current session of the visitor and automatically expires when specific conditions are met. |
1 year |
Analytics Cookies
Our website utilizes analytics cookies to gather data about how visitors interact with our site. This information allows us to analyze and evaluate the performance of our website, identify areas for improvement, and optimize the user experience to better meet their needs.
| Cookie Name |
Provider |
Purpose |
Expiry |
| __hstc |
Hubspot |
Main tracking cookie that includes visitor information such as domain, timestamps, and session number. |
6 months |
| hubspotutk |
Hubspot |
Tracks a visitor's identity, passed to HubSpot on form submission to deduplicate contacts. |
6 months |
| __hssc |
Hubspot |
Keeps track of sessions, helping determine session number and timestamps in the __hstc cookie. |
30 minutes |
| __hssrc |
Hubspot |
Set when HubSpot changes the session cookie to determine if the visitor has restarted their browser. |
Session |
| __hstc |
Hubspot |
Main tracking cookie that includes visitor information such as domain, timestamps, and session number. |
6 months |
| __insp_sid |
Inspectlet |
Contains the ID of the Inspectlet session being recorded. |
Session |
| __insp_ref |
Inspectlet |
Stores the referrer source/URL for Inspectlet. |
Session |
| __insp_scpt |
Inspectlet |
Contains an integer to indicate if the screen capture was triggered or not in Inspectlet. |
Session |
| __insp_nv |
Inspectlet |
Contains a value to determine if the user is a new or returning visitor for Inspectlet. |
Session |
| __insp_wid |
Inspectlet |
Contains a value to determine if the user is a new or returning visitor for Inspectlet. |
Session |
| __insp_identity |
Inspectlet |
Contains the website ID for Inspectlet. |
Session |
| __insp_uid |
Inspectlet |
Contains a random ID assigned to a visitor for Inspectlet. |
Persistent |
| _clsk |
Clarity |
Combines pageviews by a user into a single session recording. |
1 day |
| _clck |
Clarity |
Persists the Clarity User ID and preferences, attributing the same user ID to that site. |
1 year |
| CLID |
Clarity |
Identifies the first-time Clarity saw this user on any site using Clarity. |
1 minute |
| mp_*_mixpanel |
Mixpanel |
Used to identify individual users by Mixpanel. |
3 months |
| _ga |
Google Analytics |
Calculates visitor, session, and campaign data for analytics reports, assigning a unique number to recognize visitors. |
2 years |
| _gid |
Google Analytics |
Stores and counts pageviews for Google Analytics. |
1 day |
| AMP_TOKEN |
Google Analytics |
Contains a unique ID assigned to each user on the domain for Google Analytics. |
1 hour |
Marketing & Advertising
Our marketing and advertising cookies are employed to deliver targeted advertisements and promotions to users based on their interests and browsing behavior. These cookies enable us to provide more relevant content, measure the effectiveness of our marketing campaigns, and tailor our offerings to suit the individual preferences of our visitors.
| Cookie Name |
Provider |
Purpose |
Expiry |
| __adroll_shared |
Adroll |
Collects user data across websites to deliver more relevant advertisements. |
1 year |
| __adroll |
Adroll |
Registers a unique ID to identify a returning user's device, used for targeted ads. |
1 year |
| cm/#/out |
Adroll |
Collects user behavior data across multiple websites to optimize ad relevance. |
Session |
| __adroll_fpc |
Adroll |
Identifies the visitor across visits and devices, enabling the presentation of relevant advertisements. |
1 year |
| __ar_v4 |
Adroll |
Optimizes ad display based on user movements and advertiser bids for displaying user ads. |
1 year |
| _te_ |
Adroll |
Registers a unique ID to identify a returning user's device for targeted ads. |
Session |
| _gcl_au |
Google Adsense |
Stores and tracks conversions for Google AdSense. |
Persistent |
| ln_or |
LinkedIn |
Collects statistical data on users' behavior on the website for LinkedIn. |
1 day |
Third Party Website Cookies
When using our website, you may be directed to other websites for such activities as surveys, to make payment, for job applications, and to view content hosted on those sites such as an embedded video or news article. These websites may use their own cookies. We do not have control over the placement of cookies by other websites you visit, even if you are directed to them from our website.
How To Control and Delete Cookies
- Using your Browser
Many of the cookies used on our website and through emails can be enabled or disabled through our consent tool or by disabling the cookies through your browser. To disable cookies through your browser, follow the instructions usually located within the “Help,” “Tools” or “Edit” menus in your browser. Please note that disabling a cookie or category of cookies does not delete the cookie from your browser unless manually completed through your browser function.
The following is information about how to manage cookies on the most popular browsers:
- Cookies Set in the Past
Collection of your data from our analytics cookies can be deleted. If cookies are deleted, the information collected prior to the preference change may still be used. However, we will stop using the disabled cookie to collect any further information from your user experience.
Updates to this Cookie Policy
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Policy indicates when it was last updated.
If you need further information
If you have any questions about our use of cookies or other technologies, please email us at hello@zonkafeedback.com
Web Surveys%201.svg)
Email Surveys%201.svg)
SMS Surveys
WhatsApp Surveys%201.svg)
In-App Feedback%201%20(1).svg)
In-Product Feedback%201.svg)
Offline Surveys.svg)
In-App Mobile SDK
.svg)
%201%20(1).svg)
.svg)
.svg)
Salesforce 
HubSpot
ActiveCampaign
Pipedrive
Mailchimp
Zendesk 
Intercom
Freshdesk
HelpScout 
Front
Jira
Slack 
MS Teams
Webex
Zoom
Google Sheets 
Zapier 
Integrately
Make 
Webhooks 
Developer APIs
