Product Feature Feedback Template

How to use this Product Feature Feedback Template?

Maximize the effectiveness of this Product Feature Feedback Survey Template to gather valuable insights into user satisfaction with a recent addition to your product. Follow these steps to make the most of this template and utilize it to obtain constructive feedback from your product's users.

1. Edit this template: Click on 'Edit this Template' to access the product feedback form. This will lead you to the editing interface, enabling you to tailor the form based on your specific feedback requirements.
2. Customize the template: While in editing mode, adapt the product feature feedback survey template to meet your unique needs. Integrate questions that delve into different aspects of the user's experience with the new feature, such as ease of use, functionality, relevance to their needs, and overall satisfaction. 
   For instance, consider questions like "How satisfied are you with the usability of the new feature?"
3. Preview and adjust the template: Take a moment to review the customized product feature feedback form. Ensure that the questions are clear and relevant to the user's interaction with the new feature. Adjust the form flow to align with your specific feedback process, making it easy for users to comprehend and respond to the questions.
4. Share the Feedback Form: Once you have completed all the necessary editing and adjustments to the feedback template, it is ready for use in collecting user feedback on the new feature. Explore various distribution channels to share your feedback form.
   • In-product surveys and in-app surveys are the best way to collect feature feedback from your product or app users. 
   • Consider triggering email surveys or SMS surveys after users interact with the new feature to gather post-engagement feedback.
   • Utilize website feedback widgets, such as popup surveys, slide-up surveys, and feedback button, for users accessing your product through a website. For example, trigger a popup after a user has utilized the new feature, asking ‘How was your experience with our recent addition?’

By following these steps, you can efficiently collect customer feedback from users, obtaining valuable insights to enhance and refine the recently added product feature.

Key Features of Zonka Feedback to Leverage Product Feature Feedback Survey Template

Crafting and administering impactful product feature feedback surveys can be a daunting task, but with the aid of an advanced product feedback tool like Zonka Feedback, the process becomes seamless, empowering you to extract valuable insights from your users. Zonka Feedback stands out as a powerful tool for product feature feedback surveys, offering robust features tailored to enhance your feedback collection process.

1. Customizable Survey Template

Elevate your product feature feedback survey using Zonka Feedback's customizable template. Customize this pre-built template to address various aspects of the user's experience with the new feature, allowing you to modify survey questions based on your survey objectives and specific touchpoints in the user journey.

2. Skip Logic and Question Branching

Navigate through the product feature feedback survey intelligently with Zonka Feedback's skip logic and question branching. Customize the survey flow based on user responses, ensuring a personalized and efficient survey experience for each participant.

For instance, if a user expresses dissatisfaction with a particular aspect of the product feature, you can make the survey dynamic enough to ask this question: “We apologize for any inconvenience. Can you please elaborate on the primary reason for your dissatisfaction?”

3. Real-time Feedback Alerts and Notifications

Stay proactive in addressing product feature feedback with Zonka's real-time response alerts and notifications. Receive instant alerts for incoming user feedback or negative responses, facilitating prompt resolution of concerns and enhancing overall user satisfaction.

3. Real-time Feedback Alerts and Notifications

Multiple Channel Distribution for Collecting New Product Feature Feedback efficiently disseminates surveys to gather valuable feedback on the new product feature through a variety of channels, ensuring a comprehensive understanding of user experiences at different points of interaction. Tailor your distribution strategy based on the diverse channels through which users engage with the new feature.

SMS Survey: Gather Feedback On-the-go

• Trigger: Send a concise SMS with emoji reactions (such as Smiley surveys or star ratings) immediately after users interact with the new product feature, whether it's an action like exploring a specific feature or completing a task.
• Example: "Thank you for trying our new feature! How would you rate your overall experience? Reply with a smiley for excellent, a star for good, and a frown for improvement."

Email Survey: Delve Deeper into the User Experience

• Timing: 24-48 hours after users engage with the new feature, send a detailed email survey covering various aspects, including the user interface, functionality, and overall satisfaction with the feature.
• Example: "Share your recent experience with our new product feature! Your feedback helps us enhance our offering. Click here to take our short survey."

In-App Survey: Immediate Feedback Post-Interaction

• Integrated Channel: Embed the survey within your product's interface right after users complete interactions with the new feature, prompting them to share their satisfaction levels and suggestions for improvement.
• Example: "How satisfied are you with your interaction with the new feature? Rate your experience with stars: ⭐⭐⭐⭐⭐. Your feedback is valuable to us!"

Website Survey: Collect Feedback Before Utilizing New Feature

• Trigger: Present a pop-up survey on your product's website after users explore information about the new feature or perform actions related to its functionalities.
• Example: "Planning to use our new feature? Help us tailor your experience! Provide feedback on your website visit and expectations with this quick survey."

By employing this multi-channel approach, you can efficiently collect feedback from users at different touchpoints, ensuring a comprehensive and timely understanding of their experiences with the new product feature.

5. Closing the Feedback Loop

Move beyond mere data collection with Zonka Feedback's actionable user feedback loop. Take informed actions based on received user feedback, effectively closing the loop and ensuring a continuous cycle of improvement for your product based on user insights, thus preventing dissatisfaction and improving overall feature quality.

Question Types to Include in Product Feature Feedback Survey Template

Creating a thorough product feature feedback survey template involves integrating diverse question types to extract comprehensive insights from users. Explore various question formats to tailor your product feature feedback survey template, addressing the specific requirements of post-feature interaction feedback.

1. Rating Scale Questions

Evaluate user satisfaction with the recently added product feature using Customer Satisfaction (CSAT) rating questions. Implement a five-point rating scale featuring options represented through adjectives (Excellent to Poor), self-explanatory smileys, star ratings, numbers, and more. Consider options such as:

• Likert scale survey
• 5-Star surveys
• Smiley rating or smiley face survey
• 1 to 5 Rating scale survey
• 1 to 10 opinion scale survey
• Thumbs up/down survey

Clearly defined and consistent scales in a customer satisfaction survey empower users to easily express their satisfaction levels regarding the post-feature interaction experience.

2. Open-ended Questions

Gain profound insights into users' experiences with the new product feature by incorporating open-ended questions. Encourage respondents to provide feedback on the reasons behind their ratings, capturing concerns, suggestions, and noteworthy experiences they may want to share.

Analyzing open-ended responses offers a deeper understanding of user sentiments, facilitating the identification of areas for improvement in the product feature and meeting user expectations.

3. Multiple Choice Questions

Streamline feedback collection with effective multiple-choice questions in your product feature feedback survey template. Provide single or multiple response options, include ranking questions to assess preferences, and organize the survey for standardized analysis. For example:

"Among the aspects of this new product feature, which ones do you find most satisfying?"

• User interface
• Functionality
• Relevance to your needs
• Ease of use

By incorporating these varied question types into your product feature feedback survey template, you can gather comprehensive insights to enhance and optimize various aspects of the user experience with the new feature.