Product Feature Feedback Template

How to use this Product Feature Feedback Template?

Maximize the effectiveness of this Product Feature Feedback Survey Template to gather valuable insights into user satisfaction with a recent addition to your product. Follow these steps to make the most of this template and utilize it to obtain constructive feedback from your product's users.

1. Access the Template

   • edit this template, sign up with your details and you can directly start using the template in a minute. Alternatively, you can log in to Zonka Feedback and select the  ProductFeature Feedback form from the survey templates library for quick setup.

2. Customize the Template

   • Personalize the template by adding your product name, branding elements, and logo to create a seamless user experience.

   • Adjust the questions to focus on the specific feature you want to evaluate, such as a new release, a recent update, or an existing functionality.

3. Choose Distribution Channel

   • Once you have completed all the necessary editing and adjustments to the feedback template, it is ready for use in collecting user feedback on the new feature. Explore various distribution channels to share your feedback form.

     • In-product surveys and in-app surveys are the best way to collect feature product feedback from your product or app users. 

     • Consider triggering email surveys or SMS surveys after users interact with the new feature to gather post-engagement feedback.

     • Utilize website feedback widgets, such as popup surveys, slide-up surveys, and feedback buttons, for users accessing your product through a website feedback form. For example, trigger a popup after a user has utilized the new feature, asking ‘How was your experience with our recent addition?'

4. Preview and Launch the Survey

   • Use the preview feature to test the survey’s design and flow, ensuring the questions clearly address the targeted feature and the format aligns with your branding.

   • Once finalized, launch the survey immediately or schedule it for a specific time when users are most likely to provide feedback.

5. Monitor Feedback and Analysis

   • Track responses in real-time using Zonka Feedback’s analytics dashboard to understand how users perceive the feature.

   • Analyze reports to identify feature strengths, usability challenges, and areas for improvement. Use this data to prioritize valuable user insights, and feature updates, address issues, and enhance the product’s value to users.

By following these steps, you can efficiently collect customer feedback from users, obtaining valuable insights and quantitative data to enhance and refine the recently added product feature.

How to Use the Exclusive Features of the Product Feature Feedback Template

Crafting and administering impactful product feature feedback surveys can be a daunting task, but with the aid of an advanced product feedback tool like Zonka Feedback, the process becomes seamless, empowering you to extract valuable insights and collect feedback intentionally from your users. Zonka Feedback stands out as a powerful tool for product feature feedback surveys, offering robust features tailored to enhance your feedback collection process and measure customer satisfaction.

1. Customizable Feature-Specific Questions

Elevate your effective feedback form survey questions using Zonka Feedback's customizable template. Customize this pre-built template to address various aspects of the user's experience with the new feature, allowing you to modify survey questions based on your survey objectives and specific touchpoints in the user journey.

2. Skip Logic and Question Branching

Navigate through the product feature feedback survey intelligently with Zonka Feedback's skip logic and question branching. Customize the survey flow based on user responses, ensuring a personalized and efficient survey experience for each participant.

For instance, if a user expresses dissatisfaction with a particular aspect of the product feature, you can make the survey dynamic enough to ask for honest feedback with this question: “We apologize for any inconvenience. Can you please elaborate on the primary reason for your dissatisfaction?”

3. Real-time Feedback Alerts and Notifications

Stay proactive in addressing product feature feedback with Zonka's real-time response alerts and notifications. Receive instant alerts for incoming user feedback or negative responses, facilitating prompt resolution of concerns and enhancing overall user satisfaction.

4. Analytics and Reporting

• Access the analytics dashboard to view aggregated responses specific to the feature being evaluated, such as satisfaction ratings or usage frequency.

• Generate reports highlighting key metrics like “Ease of Use” or “Feature Value” to identify trends and prioritize areas needing attention.

5. User Segmentation

• Create segments based on responses, such as users who frequently use the feature versus those who don’t.

• Compare feedback from different segments (e.g., frequent users vs. occasional users) to better understand how different customer groups perceive the feature and tailor updates accordingly.

6. Automated Workflows

• Use the workflow designer to set up actions triggered by survey responses. For example:

  • Notify the product team if users report severe issues with the feature.

  • Automatically send follow-up emails to users with suggestions for improving the feature or thanking them for positive feedback.

7. Integration with Tools and CRMs

• Sync survey responses with tools like Salesforce or HubSpot to update customer records with feature-specific feedback.

• Trigger surveys automatically through CRM workflows after key events, such as after a user first interacts with the feature or completes a task related to it.

• Use integration with tools like Zendesk to send surveys to users after a support ticket related to the feature is resolved, capturing their experience.

8. Multi-Channel Distribution

Multiple Channel Distribution for Collecting New Product Feature Feedback efficiently disseminates surveys to gather valuable feedback on the new product feature through a variety of channels, ensuring a comprehensive understanding of user experiences at different points of interaction. Tailor your distribution strategy based on the diverse channels through which users engage with the new feature.

SMS Survey: Gather Feedback On-the-go

• Trigger: Send a concise SMS with emoji reactions (such as Smiley surveys or star ratings) immediately after users interact with the new product feature, whether it's an action like exploring a specific feature or completing a task.

• Example: "Thank you for trying our new feature! How would you rate your overall experience? Reply with a smiley for excellent, a star for good, and a frown for improvement."

Email Survey: Delve Deeper into the User Experience

• Timing: 24-48 hours after users engage with the new feature, send a detailed email survey covering various aspects, including the user interface, functionality, and overall satisfaction with the feature.

• Example: "Share your recent experience with our new product feature! Your feedback helps us enhance our offering. Click here to take our short survey."

In-App Survey: Immediate Feedback Post-Interaction

• Integrated Channel: Embed the survey within your product's interface right after users complete interactions with the new feature, prompting them to share their satisfaction levels and suggestions for improvement.

• Example: "How satisfied are you with your interaction with the new feature? Rate your experience with stars: ⭐⭐⭐⭐⭐. Your feedback is valuable to us!"

Website Survey: Collect Feedback Before Utilizing New Feature

• Trigger: Present a pop-up survey on your product's website after users explore information about the new feature or perform actions related to its functionalities.

• Example: "Planning to use our new feature? Help us tailor your experience! Provide feedback on your website visit and expectations with this quick survey."

By employing this multi-channel approach, you can efficiently collect feedback from users at different touchpoints, ensuring a comprehensive and timely understanding of their experiences with the new product feature.

Question Types to Include in Product Feature Feedback Survey Template

Creating a thorough product feature feedback survey template involves integrating diverse question types to extract comprehensive insights from users. Explore various question formats to tailor your product feature feedback survey template, addressing the specific requirements of post-feature interaction feedback.

1. Rating Scale Questions

Evaluate user satisfaction with the recently added product feature using Customer Satisfaction (CSAT) rating questions. Implement a five-point rating scale featuring options represented through adjectives (Excellent to Poor), self-explanatory smileys, star ratings, numbers, and more. Consider options such as:

• Likert scale survey

• 5-Star surveys

• Smiley rating or smiley face survey

• 1 to 5 Rating scale survey

• 1 to 10 opinion scale survey

• Thumbs up/down survey

Clearly defined and consistent scales in a customer satisfaction survey empower users to easily express their satisfaction levels regarding the post-feature interaction experience.

2. Open-ended Questions

Gain profound insights into users' experiences with the new product feature by incorporating open-ended questions. Encourage respondents to provide feedback on the reasons behind their ratings, capturing concerns, suggestions, and noteworthy experiences they may want to share.

Analyzing open-ended responses offers a deeper understanding of user sentiments, facilitating the identification of areas for improvement in the product feature and meeting user expectations.

3. Multiple Choice Questions

Streamline feedback collection with effective multiple-choice questions in your product feature feedback survey template. Provide single or multiple response options, include ranking questions to assess preferences, and organize the survey for standardized analysis. For example:

"Among the aspects of this new product feature, which ones do you find most satisfying?"

• User interface

• Functionality

• Relevance to your needs

• Ease of use

By incorporating these varied question types into your product feature feedback survey template, you can gather comprehensive insights to enhance and optimize various aspects of the user experience with the new feature.

The Product Feature Feedback Template is your ultimate tool for collecting detailed insights into how users perceive and interact with specific features of your product. With its customizable questions, dynamic logic flows, powerful analytics, and seamless integration capabilities, this customer feedback form template empowers you to make data-driven decisions, enhance user satisfaction, and continuously improve your product.

Get started today with Zonka Feedback and discover how our advanced tools can revolutionize the way you gather and act on feedback. Book a demo with our experts to unlock the full potential of your customer insights and drive impactful product decisions.