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Customer feedback is critical for improving experiences, refining services, and building brand loyalty—especially in real-time, on-the-go environments. Customer Survey Templates provide a mobile-first, offline-ready solution for businesses to capture structured feedback at key touchpoints, whether in retail stores, service centers, field locations, or events. Designed for seamless data collection on mobile devices, tablets, and kiosks, these templates ensure businesses gather customer insights efficiently, even in offline environments.
These forms track core customer experience metrics, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). With customizable rating scales, multiple-choice fields, open-text responses, and real-time response tracking, businesses can gather detailed insights into customer interactions, product satisfaction, and service quality. The offline functionality ensures that responses are captured instantly and automatically synced when connectivity is restored, making it ideal for locations with limited or no internet access.
Designed for fast, multi-channel deployment, these forms can be used on mobile devices, self-service kiosks, and tablets, allowing businesses to collect feedback effortlessly. Touch-friendly interfaces, auto-restart after each response, and kiosk-mode security make them perfect for high-volume customer interactions. Additionally, integration with customer management systems (CRMs) and analytics dashboards helps businesses turn raw feedback into actionable insights that enhance customer satisfaction.
With Zonka Feedback’s Customer Survey Templates, businesses can elevate their customer experience strategy with real-time, in-person feedback collection. Whether used for retail, hospitality, healthcare, or field services, these templates provide a structured, reliable approach to measuring customer sentiment and improving interactions. Start using these offline and mobile-friendly forms today to capture valuable customer insights anytime, anywhere.
A quick Customer Feedback Survey to gauge Customer Satisfaction.
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In-App Mobile SDK
Survey Builder
30+ Question Types
Pre-built Templates
Skip Logic
White-Labeling
Multilingual Surveys
Pre-filled Survey Data
Microsurveys
Feedback Button
Digital Feedback
Device Tracking
Recurring Surveys
Survey Throttling
Integrations
APIs & Webhooks
CX Automation
Closing Feedback Loop
Response Inbox
Real-time Alerts 
Location-Based CX 
Agent-Based CX 
Survey Reports
Comparative Reports
CSAT Metrics
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Net Promoter Score® (NPS)
Customer Satisfaction Score (CSAT)
Customer Effort Score (CES)
MS Teams
