Top Customer Experience (CX) Events, Conferences and Summits to Attend in 2024-2025

Each year, CX leaders and professionals come together to exchange insights and experiences, learn from one another, and delve into the latest best practices and trends at global CX events and conferences. Attending these events helps you learn more about how to keep customers happy develop lasting customer relationships, discover new CX strategies, and stay updated with the latest customer experience trends, technologies, and ideas.

In this article, we will explore some of the most significant, beneficial, and top customer experience conferences and annual events that you should consider attending to expand your knowledge, uncover new trends and CX strategies, and gain valuable insights from esteemed thought leaders and industry experts. Let's dive in!

TL;DR

• A CX event is a gathering where CX professionals and leaders from various industries come together to share valuable insights, experiences, best practices, and strategies to focus on delivering better-personalized customer experiences.

• Attending a CX event gives you various benefits like learning opportunities, inspiration, knowledge about the latest technology and innovation, professional development, and networking to develop lasting relationships.

• We have covered 50+ CX events and customer experience conferences in this article that you should consider attending this year to gain more knowledge about CX trends and the latest CX management tools, create useful networks, and be able to deliver better CX.

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What is a CX Event and why should you attend it? 

A Customer Experience event is a gathering where professionals, experts, practitioners, and enthusiasts from diverse industries come together to share insights, best practices, and innovative strategies to focus on improving the way businesses interact with their customers to deliver exceptional customer experiences.

Here are some reasons why you should consider attending CX events and customer experience conferences.

• Learning Opportunities: Customer experience conferences and annual events provide a wealth of knowledge through keynote speeches, panel discussions, and workshops led by industry experts. Attendees gain valuable insights into emerging trends, best practices, and innovative strategies for improving customer experience.

• Networking: These events offer invaluable networking opportunities, allowing attendees to connect with peers, industry leaders, and potential collaborators. Building relationships with like-minded professionals can lead to new partnerships, career opportunities, and shared learning experiences.

• Inspiration and Innovation: CX events and customer experience conferences often showcase groundbreaking ideas, case studies, and success stories from leading companies. Exposure to innovative approaches and real-world examples can inspire attendees to think creatively and implement fresh strategies in their organizations.

• Professional Development: Whether you're a seasoned CX professional or just starting your career, attending these events can contribute to your professional growth. From skill-building workshops to leadership development sessions, CX events offer resources and opportunities for continuous learning and advancement.

• Staying Ahead of the Curve: In today's competitive business environment, staying informed about the latest trends and developments in customer experience excellence is essential. Attending CX events can help you stay ahead of the curve, gain a competitive edge, and position yourself as a thought leader in your field.

Let’s explore the CX events and customer experience conferences in 2024-2025.

Top Customer Experience Conferences and CX Events in 2024-2025

Here are the events and customer experience conferences to attend in the year 2024-2025.

CX Summit in October'24

1. CCW Europe Summit, The Netherlands

CCW Europe Summit is the premier event for contact center and customer experience professionals in Europe. It brings together the continent's progressive minds under one roof, allowing industry peers to form a collaborative community and have a fully immersive learning experience.

100+ industry expert speakers share knowledge showcase case studies and suggest solutions in areas like AI, seamless service, customer retention and loyalty, proactive and personalized CX, unified customer data, and more. Attendees will gain valuable insights into unique customer challenges and how to resolve them, empowering their knowledge about the considerations, pitfalls, and, roadblocks and how to overcome them.

• Date: October 7-9, 2024

• Location: Amsterdam, The Netherlands

• Agenda:
  • Omnichannel Strategies: Creating seamless, multilingual customer experiences.
  • Employee Wellbeing: Addressing burnout and improving engagement.
  • Customer-Centricity & Trust: Building loyalty and handling vulnerabilities.
• Target Audience: CX and Contact Center Professionals.

• Keynote Speaker: 

  • Katalin Fritz: Chief Customer and People Officer, Marley Spoon.
  • Sander Viegers: Head of Design, Rabobank.
  • Cyrille Regardin: Director of Customer Service, Vanden Borre.
• Registration Link
  

2. Customer Experience Live Show, UK

The Customer Experience Live Show UK 2024 is a prestigious digital CX strategy event where attendees can meet, network, and benchmark with top minds from the customer experience space. The event will focus on cloudification and data, digital CX, brand experience, and growth.

The event features a Customer Experience conference, Live Awards, dedicated sessions, exhibition floor, and executive panel discussions where digital leaders will share their insights and experiences of transforming CX into a growth lever for their organizations.

Attending this event will help you gain knowledge and insights from experienced CX leaders, get solutions to your problems in the Q&A sessions, and learn how to achieve CX excellence.

• Date: October 8-9, 2024
• Location: London, UK
• Agenda: 

  • Emerging Technologies in CX: Exploring tools and technologies driving customer experience excellence.

  • Customer Behavior Trends: Understanding how evolving expectations are shaping strategies.

  • Enhancing Customer Engagement: Practical approaches to elevate customer interaction and satisfaction.

• Target Audience: Digital and CX Professionals and Digital Leaders.
• Keynote Speaker:
  • Daniel Taylor: Head of Customer Care, SES Water.
  • Bethany Jaroussie: Vice President Customer-Centred Design - designing for a net zero future, BP; and more.
•  Registration Link

3. Global Digital Transformation Summit (DTS-2024), Germany

Digital transformation has been the buzzword for industry leaders for a few years now. DTS talks about how businesses can harness the latest technologies to revolutionize their business processes. The summit revolves around themes like adopting new operating models, and challenges while embracing digital transformation, future horizons, data management, AI, and much more through this customer experience conference.

• Date: October 10 - 11, 2024
• Location: Berlin, Germany
• Agenda: 

  • AI Integration: Best practices, building business value, and responsible use of AI.

  • Customer Support Revolution: Merging AI and human intelligence for superior customer service.

  • Compliance and Leadership: Addressing digital transformation challenges and leadership failures in innovation.

• Target Audience: CEOs, CIOs, CTOs, founders, directors, IT  digital leaders, managing directors, and others from the IT industry can attend the cx conference to learn more about digital transformation. 
• Keynote Speaker:
  •  Erbin Lim: Director of Engineering & Development, Pfizer. 
  • Andres Betancourt: Senior general Manager, Scotiabank.
  • Sjourd Wijdeveld: Chief Information Officer (CIO), Trivium Packaging, and many more.
•  Registration Link

4. Chief Customer Experience Officer Summit, Singapore

The Chief Customer Experience Officer or CCXO Summit focuses on the key takeaways and foundation of the role of CCXOs in aligning departments with a customer-centric culture and building unprecedented relationships with customers. The summit is exclusively for C-suite executives from brands.

The attendees and past attendees will be able to discover and learn how companies around the globe are organizing and operating with CX functions, the modern challenges that CCXOs face, how to measure customer experience, and why employee experience also matters in business success.

• Date: October 16, 2024
• Location: Singapore
• Agenda: 

  • Customer-Centric Leadership: Exploring the role of CCXOs in fostering customer-centric cultures across organizations.

  • Modern Challenges in CX: Discussions on overcoming hurdles in aligning departments with customer-focused strategies.

  • Measuring and Improving CX: Sessions focused on quantifying personalized customer experiences and optimizing employee engagement to boost business outcomes.

• Target Audience: C-Suite executives from Brands. 
• Keynote Speaker:
  •  Tom Blackman: Head of Global Accounts, Asia Pacific & Japan, Zendesk.
  •  Lino Ahlering: Chief Customer Officer, Daraz (Alibaba Group); and more.
•  Registration Link

5. CX Solutions Summit, UK

The CX Solutions Summit in London, UK, is a premier event focused on providing innovative solutions and strategies for enhancing customer experience across industries. It offers an opportunity to meet like-minded specialists, attend seminars, and meet innovative suppliers in the market. The event focuses on how to engage with customers at every point of their buyer journey.

The summit consists of one-on-one business meetings, interactive seminars, and networking opportunities to build lasting relationships. As an attendee, you will gain knowledge about AI, B2B, brand tracking, customer journey and content management and optimization, and social media monitoring which will help you manage and tackle challenges within the sector. If you are a solution provider or supplier, you get an opportunity to meet delegates and buyers looking for a solution that you have. If you are a potential buyer looking for a business solution, you can meet and source various suppliers and solution providers.

• Date: October 17, 2024
• Location: London, UK
• Agenda: 

  • AI Applications: Exploring how artificial intelligence can enhance personalized customer experiences.

  • Customer Journey Management: Optimizing every touchpoint from marketing to post-conversion.

  • Social Media Monitoring: Strategies to manage and analyze customer engagement across platforms.

• Target Audience: Senior CX general managers, customer service specialists, delegates, and solution providers or suppliers.
• Keynote Speaker:
  •  Dr Nicola Millard: Principal Innovation Partner, BT Business.
  • Tiffany Markman: Trainer – TMWT.
•  Registration Link

6. Digital Customer Engagement Summit, UK

The Digital Customer Engagement Summit is a unique and highly targeted one-day event for customer contact professionals focused on enhancing customer engagement through digital channels.

As an attendee, you will have the opportunity to meet pre-arranged suppliers who match your project requirements, attend insightful seminars, and network with like-minded professionals. If you are a supplier, you get good opportunities to network with professionals who want to source suppliers for their projects.

• Date: October 19, 2024

• Location: London, UK

• Agenda: 

  • Pre-arranged Supplier Meetings: One-to-one business meetings with suppliers tailored to match your project needs.
  •  Educational Seminars: Sessions designed to provide insights into the latest trends and strategies in digital customer engagement.
  • Networking Opportunities: Connecting with like-minded professionals to share experiences and best practices.

• Target Audience: Customer contact professionals.

• Keynote Speaker: Not mentioned

•  Registration Link

7. Customer Contact West, Arizona

Customer Contact West 2024, is a customer experience conference, happening from October 20-23, 2024, in Tucson, Arizona, and is designed to help customer service professionals optimize customer care strategies. Hosted by Frost & Sullivan, the event features a mix of sessions on AI-driven customer service, data utilization, and operational efficiency. Attendees can expect practical workshops, networking opportunities, and insights from industry leaders on improving customer satisfaction, reducing churn, and boosting revenue.

• Date: October 20-23, 2024

• Location: JW Marriott Starr Pass, Tucson, Arizona

• Agenda: 

  • AI-Powered Customer Care: Implementing AI tools like ChatGPT to enhance customer interactions and automation.
  • Agent Empowerment: Explore advanced methods to elevate frontline agents' performance and efficiency.
  • Data Utilization: Learn how to leverage customer data to generate actionable insights for improving customer experience.

• Target Audience: Senior Executives, Leaders in Customer Contact, Experienced, and Service Management.

• Keynote Speaker: experts from fields such as customer experience, digital marketing, AI, data management, and content management. Industry leaders like CXOs, marketing directors, AI innovators, and e-commerce specialists from leading global and French companies may be invited to share their expertise.
•  Registration Link

8. CX Strategy Summit & Awards 2024, New Delhi

The CX Strategy Summit & Awards 2024, on October 25 at Shangri-La Eros in New Delhi, brings together senior CX professionals to explore cutting-edge strategies for improving customer experience. Attendees will dive into topics like AI-driven CX transformation, customer-centric culture-building relationships, and leveraging data for ROI. The event features keynote speakers, case studies, and networking opportunities, making it essential for leaders in customer service, digital channels, and innovation.

• Date: October 25, 2024

• Location: Shangri-La Eros, New Delhi, India

• Agenda: 

  • AI & Digital Transformation: Discuss AI integration to enhance personalization and streamline CX operations.
  • Customer-Centric Culture: Focus on aligning internal processes to foster a customer-first mindset.
  • ROI & Analytics: Explore metrics and analytics to measure and improve CX RO.

• Target Audience: Heads, Directors, CXOs, and Vice Presidents from customer experience, customer service, contact centers, digital channels, customer relations, and service delivery across industries.

• Keynote Speaker:
  • Ramesh Rajagopalan: EVP & Head of Customer Services, VE Commercial Vehicles Ltd.
  • Sandeep Sachdeva: Head of Customer Experience at Bajaj Finserv.
  • Akash Jaggi: Customer & Seller Experience Head, Snapdeal; and many more famous personalities.
•  Registration Link

9. CX Healthcare East, USA

CX Healthcare East is an invitation-only event for healthcare professionals focused on improving patient experience and satisfaction. The event will have an extensive faculty of C-level executives, experienced experts, and equity specialists sharing lessons, learnings, and insights into the healthcare industry.

The sessions and panel discussions will delve into important internal issues for healthcare executives. Topics like patient centricity and whole health, balancing human and digital, making investments into longevity, and care for caregivers will be a part of the discussions.

• Date: October 29 - 30, 2024

• Location: Florida, USA

• Agenda: 

  • Patient-Centric Care: Strategies to improve patient engagement and satisfaction.
  • Balancing Human and Digital: Exploring the integration of technology with personalized care.
  • Sustainable Investments: Long-term investment strategies in healthcare systems.

• Target Audience: Senior experienced leaders in healthcare.

• Keynote Speaker:

  • David Weisman: CXO, NYC Health & Hospitals.
  • Debbie Gonzalez: Patient Experience Officer, Kovach Eye Institute.
  • Judith Wolfe: Associate Chief Experience Officer, Cleveland Clinic; and more.
•  Registration Link

CX Events in November'24

10. Gartner IT Symposium/Xpo™, Spain

This is one of the biggest customer experience conferences for the EMEA region hosted by the tech leader Gartner. It is a great event for business leaders looking to explore ways to excel at IT leadership. There are 120+ on-site experts by Gartner who empower businesses to refine their research, tools, and strategy based on actionable insights. Leaders can network with others, rethink technology, and embrace a forward-thinking mindset to succeed.

• Date: November 4 - 7, 2024

• Location: Barcelona, Spain

• Agenda:

  • Top Strategic Technology Trends for 2025: A session outlining 10 key takeaway technologies that CIOs must know to future-proof their organizations.
  • Cybersecurity Predictions: Insight into the most impactful trends in cybersecurity, vital for risk management in a digital business landscape.
  • Leadership and Innovation: Topics covering adaptive leadership in the AI-driven world and how to foster a creative, high-performing culture.

• Target Audience: CIOs, CISOs, Chief data and chief analytics officers, VPs of IT infrastructure and operations, and Senior Application Leaders.

• Keynote Speaker: 

  • Mick Ebeling: Founder & CEO, Not Impossible Labs.
  •  Alicia Mullery: VP, Research, Gartner.
  •  Daryl Plummer: Distinguished VP Analyst, Gartner.
• Registration Link

11. CX Retail EU Exchange, Portugal

This invitation-only event is one of the most talked about events in the European retail industry. The cx conference is centered around the challenges faced by retailers when trying to scale. It will have a discussion about the innovative tools and technologies that can help businesses champion their CX game.

• Date: November 5 - 6, 2024

• Location: Marriott, Lisbon, Portugal

• Agenda: 

  • Digital Transformation: Innovating customer experience with cutting-edge digital strategies.
  • Personalized Marketing: Driving customer loyalty through tailored engagement.
  • Omnichannel Integration: Ensuring consistent and seamless customer experiences.

• Target Audience: Retail CX Leaders

• Keynote Speakers: 

  • Adelaide Portela Batista: Head of Global CRM at Emma - The Sleep Company.
  • Fabrizio Antonelli Antonelli: VP Global Head of Data & AI at Swarovski.
  • Nuno Luocao: Head of Sales & Marketing at MAKRO Portugal.
• Registration Link

12. Customer Loyalty Conference, London

The Customer Loyalty & Retention Conference on November 7, 2024, in London is a prominent one-day event focusing on strategies to improve customer loyalty, retention, and engagement. Held at One Great George Street, Central London, this conference will feature insights from over 23 brand-side thought leaders across various industries, including retail, financial services, travel, and consumer goods.

• Date: November 7, 2024

• Location: One Great George Street, Central London, UK

• Agenda: 

  • Winning Loyalty & Retention Strategies: Learn how to create innovative loyalty programs that drive long-term customer engagement.
  • Harnessing AI and Automation: Discover how AI and automation can enhance customer support and improve retention rates.
  • Next-Level Retention Strategies: Implement advanced data analytics to personalize customer engagement and boost retention.

• Target Audience: Professionals in CRM, loyalty, retention, customer engagement, and personalization across multiple industries such as retail, financial services, travel, and consumer goods.

• Keynote Speaker:

  • Rebecca Powell: Customer Experience Manager at Ella's Kitchen.
  • Brendan Murtagh: Head of Customer Service Model at NatWest Group.
  • Rachel Wigmore: Head of Customer Planning at John Lewis Partnership.
• Registration Link

13. Contentsquare CX Circle, France

This highly anticipated event will take place on November 7, 2024, in Paris, and focuses on the intersection of data, digital experience, and customer experience (CX), making it a key customer experience conference for professionals eager to learn about optimizing digital journeys. The event will cover trends like AI-driven personalization and user behavior analytics that can enhance digital experiences and customer retention.

• Date: November 7, 2024

• Location: Le Carreau du Temple, Paris, France

• Agenda: 

  • User Behavior Insights: Delve into data analysis to optimize digital touchpoints.
  • Optimizing for Speed & Performance: how improving site load times and interactivity can elevate user satisfaction and retention.
  • The Future of UX: Unveil the trends shaping the future of User Experience (UX) design.

• Target Audience: Digital professionals in Marketing, eCommerce, UX, Design, Product, Analytics, and Operations.

• Keynote Speaker: Expected thought leaders from leading global brands, including tech experts from industries like retail, finance, and telecommunications, will share actionable insights into transforming CX through data and analytics.

• Registration Link

14. Web Summit, Portugal

Bringing together 70,000+ attendees and past attendees from across the globe, Web Summit is one of the biggest tech conferences, an annual gathering of policymakers, entrepreneurs, founders, and CEOs of digital products, tech companies, startups, and many more global leaders. The giants of the web assemble to share their thoughts, insights, experiences, and ideas about technology and trends shaping the future. Attend the event if you wish to be a part of a meaningful community and build relationships, and connections that reap results.

• Date: November 11 - 14, 2024

• Location: Lisbon, Portugal

• Agenda:

  • Artificial Intelligence (AI): Advancements and applications across industries.
  • Fintech: Innovations in financial technology, blockchain, and cryptocurrencies.
  • Sustainability: Technologies promoting sustainability and climate action.

• Target Audience: Fast-growing startups, key policy & decision makers, entrepreneurs, founders, CEOs, CTOs, etc. 

• Keynote Speaker:

  • Brad Smith: Vice Chair & President, Microsoft.
  • Liza Landsman: CEO, Stash.
  •  Vidya Peters: CEO, DataSnippers; Mitchell Amador, CEO, Immunefi.
• Registration Link

15. Digital Customer Experience Summit, Canada

The Digital Customer Experience Summit brings together CX professionals and digital leaders to explore strategies for delivering exceptional digital experiences. The event covers the latest technology, consumer behavior, and customer experience trends for 2024.

• Date: November 13-14, 2024

• Location: Toronto, Canada

• Agenda: 

  • Digital Fluency Model: Building resilience in customer interactions through enhanced digital fluency.
  • Customer Journey Optimization: Enhancing customer journeys with tech-enabled conversations and strategic digital tools.
  • Security-Centric Approaches: Implementing AI and automation strategies with a focus on security.

• Target Audience: CX professionals and leaders.

• Keynote Speaker:

  • Ricardo Costa: Senior Vice President and Chief Technology Officer, Purolaater.
  • Gustavo Sanchez M: Head of Growth Marketing, Shopify.
• Registration Link

16. CCW Europe Exchange, UK

Customer Contact Week Europe Exchange is a premier event that will focus on exploring the future of CX and customer engagement. In the 18 hours of learning with 20 expert speakers, the event will focus on how Generative AI is driving the next customer service seminar 2024 industrial revolution, and how early adopters are reaping the benefits by focusing on more effective contact centre call summary and conversing with the customers in natural language.

The sessions and discussion at the event will cover topics about current technology and ecosystems, potential risks faced by businesses, and how to make a balance between transactional and emotional when it comes to customer service.

• Date: November 13-14, 2024

• Location: London, UK

• Agenda: 

  • AI in Customer Service: Developing strategies for AI implementation and ROI.
  • Customer Trust: Addressing challenges in maintaining trust amidst AI-driven transformation.
  • Practical Insights: Keynotes, roundtables, and case studies from industry leaders.

• Target Audience: Contact Centre Professionals and Leaders.

• Keynote Speaker:

  • Daryl Wilkes: Director of Customer Services, ASOS.
  • Sam Challenger: Director of Collections & Customer Experience, Billing Finance.
• Registration Link

17. CX Asia Week, Singapore

Customer Experience Asia Week is a premiere 4-day event to be held in Singapore where 300+ senior-level practitioners and 90+ industry-leading speakers will share and explore ideas on building meaningful and hyper-personalized experiences in a data-driven world. The event will contain segments like premium customer experience conferences, exclusive theatres, and award ceremonies.

Interactive sessions and conversations will cover areas like redefining traditional spaces, gold standards in CX, hyper-personalization, real-time CX, customer-centricity, customer journey mapping, and generative AI in CX. Attending this event will help you get opportunities to network with CX elites, decision-makers, and leaders across the industry; and gain valuable insights and learnings to acquire excellence in CX.

• Date: November 19-22, 2024

• Location: Suntec Singapore Convention and Exhibition Centre, Singapore

• Agenda: 

  • Customer Journey Mapping: Redefining customer-centric approaches to improve engagement.
  • Hyper-Personalization: Bringing tailored experiences to reality using micro-segmentation.
  • Real-Time CX: Implementing strategies that respond to live customer interactions.

• Target Audience: CX Leaders

• Keynote Speaker:

  • Helen Ng: Chief Executive Officer, General Storage Company (Lock+Store).
  • Jackson Tan: Associate Director, Strategy & Transformation, Customer and Marketing, FairPrice Group, FairPrice Group.

• Registration Link

18. Customer Engagement Summit, UK

The Customer Engagement Summit is a leading event for customer engagement professionals focused on driving loyalty and advocacy. The event aims to focus on all aspects of customer engagement. Top-level speakers from world-class brands will share real-life case studies, and share their knowledge and expertise about the latest innovations in the CX world.

Attending this event will benefit you with valuable information, insights, implementable ideas, and customer experience strategies to enhance customer engagement.

• Date: November 26, 2024

• Location:  London, UK

• Agenda: 

  • Real-life Case Studies: Learn from leading organizations as they present strategies to elevate customer engagement.
  • Digital Transformation in Engagement: Explore the impact of digital tools on evolving customer expectations and service delivery.
  • Networking and Collaboration: Engage with CX professionals through breakout sessions, panel discussions, and one-on-one networking opportunities.

• Target Audience: Customer engagement professionals, CX leaders, marketing executives, sales representatives, and individuals involved in creating and managing customer interactions across various channels.

• Keynote Speaker:

  • Alex Scott MBE: BBC Sport and Sky Sports, Former professional footballer, pundit, and presentery.
  • Matthew Harwood: Natwest, Head of Customer Communications.
• Registration Link

19. Call & Contact Centre Expo, UK

Call & Contact Centre Expo 2024, held on November 27-28, 2024, at ExCeL London, is Europe’s largest event for call and contact center professionals. The expo showcases the latest innovations in customer experience technology, with over 120 exhibitors and more than 90 expert-led seminars. Attendees can explore cutting-edge solutions, attend panel debates, and engage in valuable insights into the future of customer service, with industry-leading companies demonstrating solution-driven products designed to enhance call and contact center performance.

• Date: November 27-28, 2024

•  Location:  ExCeL London

• Agenda: 

  • AI-Powered Customer Support: Workforce Xplore how AI is transforming customer service with live demos.
  • e Optimization: Discover innovations in managing and enhancing contact center teams.
  • Data-Driven Insights: Sessions on using analytics to improve customer satisfaction and efficiency.

• Target Audience: Call and Contact Centre Professionals, CX Leaders, IT Managers, Operations Managers, HR and marketing Executives, Business Leaders focused on Customer Engagement.

• Keynote Speaker: 

  • Jon Zoltie: Contact Centre Specialist, AudioCodes.
  •  Ben Warner: dir. Solutions Engineering, Sanas.
  • Dave Vernon: Director of Membership & Best Practices.
• Registration Link

CX Events in December'24

20. French Touch Dreamin, Paris

French Touch Dreamin is a European Salesforce event that is organized by the community independently. It is an educational event where you can meet and network with influential persons in the community through a customer experience conference.

(Note: If you register ASAP, you can also get early bird discounts on the registration fees.)

• Date: December 5, 2024

• Location: Paris, France

• Agenda:

  • Diverse Content Tracks: Explore multiple sessions catering to all levels of Salesforce expertise, from beginners to advanced users.
  • Interactive Learning: Participate in workshops that promote collaborative learning and knowledge sharing.
  • Community Engagement: Network with peers and establish connections within the Salesforce community.

• Target Audience: European Salesforce Community.

• Keynote Speaker: 

  • Ahmed Ansar: VP, of Solutions at Salesforce.
  • Stephan Chandler-Garcia: Director, Strategic Content Management, Developer Relations.

• Registration Link

21. Global Digital Transformation and CX Summit, Germany

Global Digital Transformation & Customer Experience Summit, this high-profile summit is set to take place on December 5 - 6, 2024, in Berlin, Germany. It brings together thought leaders, innovators, and professionals focused on transforming customer experiences through digital strategies and technologies. The event aims to equip businesses with the latest tools and insights to thrive in the digital era.

• Date: December 5 - 6, 2024

• Location: Berlin, Germany

• Agenda:

  • CX Leadership: Learn how to inspire and manage customer experience teams in remote and hybrid work environments.
  • Cybersecurity: Safeguard your digital assets and customer data by building a robust security framework.
  • Evolving E-Commerce: Dive into the latest trends and innovations shaping online shopping experiences.

• Target Audience: CX Leaders and Managers, Digital Transformation Experts, IT Professionals, E-Commerce Strategists and Healthcare Industry Professionals.

• Keynote Speaker:

  • Concepción Muñoz Esteban: Customer Experience Director at Rentokil Initial España.
  • Kevin García Oviedo: Head of Customer Excellence PMO at Merck Life Science.
• Registration Link

22. CX Winter, France

CX Winter 2024, taking place on December 6, 2024, in Paris, France, is a prominent event for customer experience professionals. The event will cover themes such as customer strategy, the role of technology in CX, and the growing importance of social responsibility in shaping customer interactions.  Through expert insights, participants will explore ways to redefine their value propositions to meet these new CX challenges while maintaining human-centric interactions in a digital age. Topics include AI, ESG considerations, and augmented reality in customer experience.

• Date: December 6, 2024

• Location: Paris, France

• Agenda: 

  • CX Strategy & Innovation: Learn from top CX professionals about how to drive impactful customer strategies.
  • Technology-Driven CX: Discover how AI is transforming customer interactions and personalization.
  • Social Responsibility in CX: Understand how ESG factors shape modern CX.

• Target Audience: CX Professionals, Digital Transformation Leaders, Customer Engagement Specialists, Marketing and IT Executives.

• Keynote Speaker: 

  • Virginie Besse: Sales Director, Worldline.
  • Gines Ortega: Digital Director, Rock.
  • David Reviriego:  Eugenie Vandenhoeke, Marketing Specialist France, ZOHO.
• Registration Link

CX Conferences in January'25

23. NRF’25, USA

NRF 2025: Retail’s Big Show, taking place from January 12-15, 2025, in New York, USA, is one of the largest retail events globally. It gathers retail leaders and innovators to discuss cutting-edge trends such as AI, customer engagement, and sustainability. The event features keynote speeches, workshops, and an expansive Expo showcasing the latest retail technologies. Notable speakers include CEOs from Walmart, Target, Shopify, and Starbucks.

• Date: January 12-15, 2025

• Location: Jacob K. Javits Convention Center, New York

• Agenda:

  • Retail Innovations: Explore trends in AI, sustainability, and customer engagement.
  • Keynotes from Retail Leaders: Insights from top CEOs, including Walmart, Shopify, and IKEA.
  • Networking and Expo: Connect with decision-makers and experience the latest retail technology.

• Target Audience: Retail Executives, CX Leaders, Technology and Innovation Professionals, Supply Chain and Operations Managers, and Marketing Professionals.

• Keynote Speaker:

  • John Furner: President and CEO, Walmart US.
  •  Michael Bush: CEO, Great Place To Work.
  •  Kate Ancketill: CEO and Founder, GDR Creative Intelligence.
• Registration Link

24. CX Summit by Boussias, Greece

The CX Summit on January 30, 2025, in Athens, Greece, will feature over 20 global CX experts. The event focuses on understanding Gen Z's preferences through hyper-personalization to boost engagement and loyalty. Attendees will gain insights into next-gen CX strategies, with sessions on megatrends and actionable techniques for creating tailored customer experiences.

• Date: January 30, 2025

• Location: Athens, Greece

• Agenda:

  • CX Leaders’ Insights: Learn how emerging trends and innovations are shaping the future of customer experience.
  • CX Megatrends: Discover key industry megatrends transforming customer journeys and driving change.
  • Actionable CX Strategies: Implement practical tactics to enhance management and deliver measurable business outcomes.

• Target Audience: CX professionals, marketers, and business leaders

• Keynote Speaker: -TBA-

• Registration Link

CX Meetings in February'25

25. CX USA Exchange, USA

The CX USA Exchange, held in February 2025 in Fort Lauderdale, Florida, is an exclusive event for senior CX leaders. It focuses on embedding customer experience as a core organizational value. Attendees will participate in customer experience conferences, roundtable discussions, keynote presentations, and case studies from industry experts, offering actionable insights to enhance CX strategies. This high-level annual gathering encourages the exchange of proven ideas and innovative best practices for driving measurable CX results.

• Date: February 2025 (Date TBA)

• Location: Fort Lauderdale, Florida

• Agenda: 

  • AI-Driven Intelligence: Explore how artificial intelligence is transforming customer experience and driving smarter decisions.
  • Human-Centered Digital Transformation: Discover strategies for maintaining a human touch in an increasingly digital world.
  • Adapting CX for Diverse Consumers: Learn how to tailor customer experience strategies to meet the needs of varied consumer segments.

• Target Audience: Senior CX leaders, executives, and decision-makers.

• Keynote Speaker:  -TBA-

• Registration Link

26. CCW Conference 2025, Germany & Online

The CCW Conference 2024 will be held on February 25-26, 2025 in Berlin, Germany, and also on livestream on their platform. This renowned event brings together customer service and contact center professionals from across the globe, offering a deep dive into the latest trends and innovations in customer dialogue, technology, and contact center management. The conference will feature insightful sessions, panel discussions, and hands-on workshops led by leading experts in the field.

• Date:  February 25-26, 2025

• Location: Berlin, Germany

• Agenda: 

  • Expert Keynotes: Industry experts provide insights on the future of customer service evolution.
  • Workshops on Tech & Contact Centers: Learn to optimize contact center operations using the latest technology.
  • Networking Discussions: Engage with peers in roundtable discussions to exchange best practices and innovations.

• Target Audience: Customer service leaders, contact center managers, and CX professionals

• Keynote Speaker: -TBA-

• Registration Link

CX Events in March

27. CCW Australia and New Zealand

The Customer Contact Week (CCW) Australia and New Zealand 2025 will take place from March 4-6, 2025 in Gold Coast, Australia. This exclusive evening will shine a spotlight on the teams and individuals who are driving the future of CX, celebrating over 25 years of CCW. It will provide attendees with valuable insights into the future of customer contact, best practices in service excellence, and omnichannel.

• Date: March 4-6, 2025

• Location: Gold Coast, Australia

• Agenda:

  • Service Transformation Insights: Keynote sessions on future trends in customer contact and service transformation.
  • AI and Omnichannel Strategies: Practical workshops on integrating AI, automation, and omnichannel approaches for enhanced service.
  • ANZ Networking Opportunities: Connect with professionals in the region to share ideas and form valuable partnerships.

• Target Audience: Customer contact professionals, service leaders, CX managers, and technology providers.

• Keynote Speaker: 

  • Ben Coughlin: Chief Customer Officer, Webjet.
  • Angelo Azar: Chief Operating Officer, Honey Insurance.
  • ANZ Networking Opportunities: Connect with professionals in the region to share ideas and form valuable partnerships.
• Registration Link

28. CCW UK Executive Exchange, UK

CCW UK Executive Exchange 2025 will take place from March 4-6, 2025, in London, UK. This exclusive event is designed for senior leaders in customer service seminar 2024-25 and CX, focusing on high-level discussions around operational efficiency, AI-driven customer solutions, and digital transformation. The event offers personalized one-on-one meetings, expert-led panels, and interactive workshops. Attendees can explore cutting-edge customer engagement strategies and collaborate with other leaders to tackle shared challenges in delivering exceptional customer experiences.

• Date: March 4-6, 2025

• Location: London, UK

• Agenda:

  • One-on-One Executive Meetings: Personalized sessions with industry thought leaders to tackle specific challenges in customer contact strategy.

  • AI-Driven Customer Engagement: Learn how AI and automation are revolutionizing customer interactions and operational workflows.
  • CX Leadership Panels: Gain expert insights from peer-led discussions on optimizing customer experience strategies.

• Target Audience: Chief Experience Officers, Heads of Customer Service and Contact Centers, Chief Customer Officers, and Business Transformation Executives.

• Keynote Speakers: 

  • Jason Bates: Co-Founder & former Chief Customer Officer, Monzo Bank & Starling Ban.
  • Martin Franklin: CEO - Europe, Les Mills International.
  •  Emma Wardle: Director of Customer Service Operations, Experian.
• Registration Link

29. India CX Summit & Awards, Bangalore

The India CX Summit & Awards 2025 will be held on March 7, 2025, in Bangalore, India, uniting CX 
leaders and innovators to discuss emerging trends and challenges in customer experience. The event will feature keynote presentations, panel discussions, and workshops aimed at refining customer journeys and crafting future-ready CX strategies. The day will culminate with an awards ceremony, recognizing excellence in customer experience across India.

• Date: March 7, 2025

• Location: Bangalore, India

• Agenda: 

  • Future-Focused Keynotes: Industry experts share insights on the future of CX and optimizing customer journeys.
  • Panels on Innovation: Participate in sessions exploring cutting-edge strategies for enhancing CX.
  • CX Excellence Awards: Celebrate organizations excelling in customer experience.

• Target Audience: CX leaders, professionals, marketers, and business innovators

• Keynote Speaker: -TBA-

• Registration Link

30. X4 Summit (Qualtrics), Utah

The X4 Summit (Qualtrics) will take place from March 18-20, 2025, in Salt Lake City, Utah. This premier event is designed for experienced management professionals, offering insights into the latest trends and best practices in customer, employee, product, and brand experience. The summit will deliver digital, in-person, and care journeys that drive down operating costs and improve customer loyalty. You’ll leave energized, informed, and prepared to drive immediate change at your organization.

• Date: March 18-20, 2025

• Location: Salt Lake City, Utah

• Agenda:

  • Experience Insights: Industry leaders share the latest innovations in experience management across multiple sectors.
  • Targeted Strategy Sessions: Improve customer, employee, and brand experiences through focused strategies.
  • Qualtrics Workshops: Participate in hands-on sessions to learn best practices using Qualtrics tools and network with peers.

• Target Audience: Experience management professionals, CX leaders, HR professionals, marketers, and business strategists.

• Keynote Speaker: TBA-

• Registration Link

31. Adobe Summit, US & Online

The Adobe Summit will be held from March 18-20, 2025, in Las Vegas and online, focusing on digital marketing and experience management. Attendees will explore the latest trends, innovations, and Adobe Experience Cloud solutions through expert-led sessions and customer experience conferences. The event offers opportunities to learn new skills, products, and workflows from global industry leaders, providing actionable insights to enhance customer experiences.

• Date: March 18-20, 2025

• Location: Las Vegas, US & Online

• Agenda: 

  • Digital Marketing Insights: Learn from industry experts about the future of digital marketing and customer experience.
  • Adobe Tool Strategies: Discover how to optimize marketing strategies and analytics using Adobe's advanced tools.
  • Collaborative Workshops: Engage with peers in interactive sessions to exchange best practices and insights.

• Target Audience: Marketers, digital experience professionals, creative leaders, and technology innovators.

• Keynote Speaker: 

  •  Shantanu Narayen: Chairman and CEO, Adobe.
  •  Anil Chakravarthy: President, Digital Experience, Adobe.
  •  Mary T. Barra: Chair and CEO, GM. 
• Registration Link

32. The Customer Show, Singapore

The Customer Show, scheduled for March 19-20, 2025, in Singapore, is a leading event that will gather global experts and professionals to discuss cutting-edge customer experience practices. Attendees will gain the opportunity to seize their chance to a higher relevant and engaged audience and will learn how to design impactful employee experiences to attract top talent. Also discover best practices for creating seamless omnichannel experiences.

• Date: March 19-20, 2025

• Location: Singapore

• Agenda:

  • CX Keynotes: Leading CX experts offer insights on trends and future strategies shaping customer experience.
  • Digital Transformation: Sessions focus on boosting customer engagement through advanced digital techniques.
  • Satisfaction & Loyalty: Hands-on workshops to enhance customer satisfaction and build lasting loyalty.

• Target Audience: CX professionals, business leaders, marketers, and customer success teams.

• Keynote Speaker:-TBA-

• Registration Link

33. Experience’25, USA

Experience 2025, held from March 24-26, 2025, at the Wynn Las Vegas, is a premier event hosted by Medallia. It focuses on customer experience, innovation, and digital transformation, highlights include industry-specific discussions on challenges and solutions, and success stories from top brands. Expert panels will share best practices, and Medallia’s latest product features will be showcased through live demonstrations. These sessions are designed to inspire and equip participants with actionable insights for greater success.

• Date: March 24-26, 2025

• Location: Wynn Las Vegas

• Agenda:

  • Mastering Medallia Tools: A deep dive into advanced features and certifications for expert users.
  • Strategic CX Insights: Explore cutting-edge customer experience strategies in expert-led sessions.
  • High-Impact Networking: Build valuable connections at exclusive events, from focused receptions to the closing celebration.

• Target Audience: Technology and IT Leaders, Product Managers and Innovation Leaders, Digital Transformation Leaders, Marketing Leaders and CMO'S.

• Keynote Speaker: -TBA-

• Registration Link

34. Pharma CX Summit, US

The Pharma CX Summit will be held from March 26-27, 2025, at The Nassau Inn in Princeton, US. This specialized event is focused on customer experience within the pharmaceutical industry, bringing together leaders, professionals, and innovators to discuss strategies for improving patient and healthcare provider engagement. Attendees of the Pharma CX Summit benefit from a lively and interactive conference environment that fosters strategies and learnings you need to know to build your brand on social media.

• Date: March 26-27, 2025

• Location: The Nassau Inn, Princeton, US

• Agenda: 

  • Pharma CX Insights: Learn from industry leaders about improving customer experience and driving patient engagement.
  • CX Strategies for Healthcare: Explore innovative approaches to enhance customer support and boost patient outcomes.
  • Interactive Workshops: Participate in workshops and networking to share best practices in pharma customer journeys.

• Target Audience: Pharma CX professionals, patient engagement specialists, marketers, and industry innovators.

• Keynote Speaker: 

  • Alison Tapia: Director at Allergan.
  •  Amit Pherwani:  Director at Novo Nordisk.
  •  Anton Yarovoy: Manager at Getinge Group.
• Registration Link

35. Nordic Growth Summit, Oslo

The Nordic Growth Summit will be held on March 27, 2025, at the Radisson Blu Plaza in Oslo, Norway. This prominent event will focus on scaling businesses and sustainable growth in the Nordic region. Entrepreneurs, business leaders, and investors will gain actionable insights through keynotes, panel discussions, and interactive sessions tailored to overcoming Nordic market challenges and driving business expansion.

• Date:  March 27, 2025

• Location: Radisson Blu Plaza, Oslo, Norway

• Agenda:

  • Keynote Insights: Business leaders and entrepreneurs discuss growth strategies unique to the Nordic region.

  • Panel Discussions: Focus on innovation, leadership, and effectively scaling businesses in Nordic markets.

  • Networking Sessions: Engage in interactive opportunities to exchange insights and best practices for driving growth.

• Target Audience: Entrepreneurs, business leaders, investors, and innovators.

• Keynote Speaker: -TBA-

• Registration Link

CX Events in April'25

36. Stratégie Clients, France

Stratégie Clients 2025, happening from April 1-3, 2025, in Paris, France, is a leading event focused on customer experience, digital marketing, AI, e-commerce, and data with 16000+ participants and 275 exhibitor stands of +7% visitors. The event provides a platform for professionals to explore the latest innovations and strategies for acquiring, interacting with, and retaining customers. It features plenary conferences, expert-led masterclasses, and interactive workshops designed to offer valuable insights into CX trends and technologies.

• Date: April 1-3, 2025

• Location: Paris, France

• Agenda: 

  • CX Innovations: Discover the latest advancements in AI, automation, and digital marketing tools to enhance customer experiences.
  • Masterclasses: Participate in in-depth sessions led by experts, focusing on customer acquisition, interaction, and retention strategies.
  • Networking: Connect with industry leaders and peers.

• Target Audience: CX leaders, customer relationship managers, contact center heads, and digital transformation executives from industries like retail, finance, and technology.

• Keynote Speaker: experts from fields such as customer experience, digital marketing, AI, and data management. Industry leaders like CXOs, marketing directors, AI innovators, and e-commerce specialists from leading global and French companies may be invited to share their expertise.

• Registration Link

37. Customer 360 Symposium, Australia

The Customer 360 Symposium, scheduled for April 3-4, 2025, in Hunter Region, Australia, is a leading event for CX and customer insights symposium leaders. The event gathers over 150 client-side leaders to explore customer-centric strategies, featuring international keynotes and local case studies. Attendees will focus on the evolving landscape of customer needs, technology innovations, and employee experience to help CX professionals supercharge their strategies. The symposium includes networking sessions, in-depth discussions, and exclusive activities such as wine tasting in the scenic Hunter Valley.

• Date: April 3-4, 2025

• Location: Hunter Region, Australia

• Agenda:

  • Transformative Customer Strategies: Insights on building customer loyalty through data and empathy.
  • AI and Personalization: Exploring how AI is reshaping customer interactions and creating tailored experiences.
  • Employee Experience in CX: Understanding the impact of engaged employees on customer satisfaction and retention.

• Target Audience: CX leaders, customer insights symposium professionals, and senior executives in marketing and customer success.

• Keynote Speaker: -TBA-

• Registration Link

38. Customer Contact East, Florida

The Customer Contact East event will be held from April 6-9, 2025, in Lauderdale, Florida. This event focuses on improving customer service and contact center management. Attendees will explore balancing agents, automation, and AI in customer contact strategies. With guidance from technology providers and industry leaders, participants will gain actionable insights and turn strategies into practice during the event.

• Date: April 6-9, 2025

• Location:  Lauderdale, Florida

• Agenda: 

  • Presentations: Industry leaders share insights on customer contact innovations and the future of CX.
  • Strategies: Focus on strategies to improve customer service and optimize contact center efficiency.
  • Workshops & Networking: Collaborate with peers to exchange best practices and boost customer engagement strategies.

• Target Audience: Customer service professionals, contact center managers, CX leaders, and industry innovators.

• Keynote Speaker:  -TBA-

• Registration Link

39. E3CX, Saudi Arabia

The E3CX event will be held from April 21-22,2025, in Riyadh, Saudi Arabia. This event focuses on CX, engagement, and digital transformation. Attendees will explore innovations like AI chatbots, virtual experiences, and data analytics that enhance customer interactions and drive loyalty. The event offers practical insights into optimizing customer journeys in the evolving digital landscape of the Middle East.

• Date:  April 21-22, 2025

• Location:  Riyadh, Saudi Arabia

• Agenda:

  • CX Keynotes: Global and regional CX leaders share insights on the future of customer engagement.
  • Breakout Sessions: Focus on digital transformation, data-driven strategies, and personalized customer journey development.
  • Networking: Exchange best practices and enhance customer experience through collaborative workshops and discussions.

• Target Audience:  CX professionals, business leaders, marketers, and technology innovators.

• Keynote Speaker: -TBA-

• Registration Link

40. Customer Service & Experience West, US

The Customer Service & Experience West event will be held from April 29-30, 2025, in San Diego, US. This event brings together leaders from various industries to explore AI-driven tools, data-driven insights, and innovative strategies for improving customer satisfaction and service delivery. Attendees will benchmark against top brands and learn actionable strategies to enhance customer experience, focusing on AI's role in augmenting human potential and improving operational efficiency.

• Date: April 29-30, 2025

• Location: San Diego, US

• Agenda: 

  • Keynote Presentations: Thought leaders discuss the future of customer service and experience innovation.
  • Strategic Edge: Explore actionable strategies to improve service delivery and operational efficiency.
  • Visionaries on Stage: Collaborate with peers to share best practices and enhance customer engagement and experience management.

• Target Audience: Customer service professionals, CX leaders, service delivery managers, and innovators.

• Keynote Speaker:

  • Brian Higgins: Chief Customer Experience Officer, Verizon.
  • Shelly Griessel: Managing Director for Customer Support, JetBlue.
  •  Gautam Puranik: Chief Data Officer, Head of Business Strategy & Analytics; and many more famous personalities.
• Registration Link

CX Conferences in May'25

41. CX Summit APAC, Australia & Online

The CX Summit APAC, on May 1, 2025, in Sydney, Australia, and online, will bring together CX leaders, marketers, and innovators to explore emerging technologies like generative AI. The event focuses on leveraging data and technology to enhance customer and employee engagement, improve customer journeys, and drive business success through customer obsession. Attendees will gain actionable insights, network with experts, and discover strategies for delivering exceptional customer experiences across multiple channels.

• Date: May 1, 2025
• Location: Sydney, Australia & Online
• Agenda:
  
  • Hands-on Learning: Discuss AI, customer trust, and loyalty as core drivers of CX innovation in Asia-Pacific.
  • Collaborate to Innovate: Explore data-driven CX strategies and digital transformation to enhance customer journeys.
  • Real World Solution: Engage in hands-on learning and network with peers to exchange best practices.
• Target Audience: CX professionals, marketers, business leaders, and digital transformation innovators.
• Keynote Speakers: -TBA-
• Registration Link

42. CCW UK Summit, UK

The CCW UK Summit 2025, is scheduled for May 12-14, 2025 in London, UK. offers a fully immersive learning experience, featuring thought-leading presentations, hands-on workshops, and demo drives showcasing cutting-edge technology from an agent’s perspective. Attendees can engage in interactive discussion groups and explore the latest CX technologies with industry-leading solution providers. This event empowers participants with actionable insights to drive customer-centric transformation and ensures they're equipped to deliver outstanding customer experiences in an evolving market.

• Date:  May 12-14, 2025

• Location: London, UK

• Agenda: 

  • AI in Customer Contact: Discover advanced AI tools and applications designed to personalize and streamline customer interactions for enhanced engagement.
  • Workforce Empowerment: Explore actionable strategies to improve agent performance, including training, motivation, and AI-assisted tools.
  • Digital Transformation: Dive into cutting-edge technologies that are reshaping customer service operations and driving seamless digital customer experiences.

• Target Audience: CX professionals

• Keynote Speaker: -TBA-

• Registration Link

43. CX Live Show MEA,  Dubai

The CX Live Show MEA, on May 13-14, 2025, in Dubai, will focus on enhancing customer experience through AI, multi-cloud systems, and digital transformation. CX leaders and innovators will discuss strategies for operational excellence and improving customer journeys. As the region’s largest CX event, it offers a well-curated agenda to address key challenges, providing valuable learning and networking opportunities for CX professionals across the Middle East and Africa.

• Date: May 13-14, 2025

• Location: JW Marriott Hotel Marina, Dubai

• Agenda: 

  • Future of CX: Insights from leaders on driving customer loyalty and business transformation through CX.
  • AI and Cloud: Learn AI-powered strategies and digital tools for enhancing personalization and operational efficiency.
  • Workshops and Networking: Engage in sessions to share best practices and solve current CX challenges collaboratively.

• Target Audience:  CX leaders, customer service professionals, digital transformation executives, and innovation strategists.

• Keynote Speaker: (To be announced)

• Registration Link

CX Events in June'25

44. CX Summit Emea by Forrester, UK & Online

The CX Summit EMEA will be held from June 2-4, 2025, in London, UK, and Online. This event brings together global CX, digital, and marketing leaders. Attendees will explore how AI and automation can optimize customer journeys, enhance trust, and drive loyalty. The event will focus on accelerating business growth through advanced CX strategies, offering actionable insights into transforming customer experience and fostering deeper engagement and strategies.

• Date: June 2-4, 2025

• Location: London, UK & Online

• Agenda: 

  • AI & Automation Insights: Discover how AI and automation are transforming customer interactions and engagement.
  • Data-Driven Workshops: Participate in hands-on sessions to enhance the customer lifecycle with data-driven strategies.
  • Strategic Networking: Connect with industry leaders to share actionable insights and best practices for customer experience.

• Target Audience: CX leaders, marketers, digital transformation experts, and business executives.

• Keynote Speakers: -TBA-

• Registration Link

45. Customer Contact Week, USA

The Customer Contact Week (CCW) will be held from June 9-12, 2025, in Las Vegas, Nevada, USA. This event is the world’s largest annual gathering of customer contact professionals, featuring insights into emerging technologies, contact center strategies, and customer service innovations. Attendees will have the opportunity to explore cutting-edge tools and techniques to enhance customer interactions and drive business success.

• Date: June 9-12, 2025

• Location:  Las Vegas, Nevada, USA

• Agenda: 

  • Inspiring Sessions: Attend sessions that ignite fresh ideas and drive meaningful transformation within your organization.
  • Unmatched Benchmarking: Participate in opportunities to set new standards and elevate your performance in the industry trends.
  • Rich Content Experience: Stay ahead with diverse content that highlights the latest trends and cutting-edge practices.

• Target Audience: Contact center professionals, CX leaders, and customer service executives.

• Keynote Speakers: Not disclosed yet

• Registration Link

46. Connections 2025, US

Connections 2025, scheduled for June 11-12, 2025, in Chicago, US, is a major event organized by Salesforce. It will bring together leaders in digital marketing, commerce, and customer experience to explore the latest innovations and trends. The event features keynote sessions, salesforce ecosystem workshops, networking, and collaboration opportunities aimed at helping businesses build lasting relationships with customers through cutting-edge technology.

• Date: June 11-12, 2025

• Location:  Chicago, US

• Agenda: 

  • AI-Driven Customer Engagement: Discover how Salesforce is leveraging AI to personalize customer interactions at scale.
  • Commerce Innovation: Explore the latest commerce tools for seamless online shopping experiences across multiple platforms.
  • Data-Driven Marketing: Learn how to use data to create hyper-targeted, impactful marketing campaigns.

• Target Audience: Digital marketers, customer experience leaders, and CRM professionals from industries such as retail, eCommerce, and technology.

• Keynote Speaker:  -TBA-

• Registration Link

47. CX North America Summit by Forrester, USA & Online

The CX North America Summit will be held from June 23-26, 2025, in Nashville, USA & Online. This event will focus on driving customer experience innovation through emerging technologies like generative AI. Attendees will explore how to align CX strategies with business goals, optimize customer journeys, and enhance loyalty. With a strong emphasis on AI and digital transformation, the summit will offer actionable insights on measuring CX outcomes and creating impactful customer experiences.

• Date:  June 23-26, 2025

• Location: Nashville, USA & Online

• Agenda: 

  • AI and CX Transformation: Explore AI’s role in reshaping customer interactions.
  • Workshops on Metrics and Impact: Learn how to measure CX success and align it with business outcomes.
  • Inclusive Design & Trust: Sessions focused on creating unbiased, trust-driven customer experiences.

• Target Audience: CX leaders, marketers, and digital transformation professionals.

• Keynote Speaker: -TBA-​

• Registration Link

CX Events in July'25

48. Customer Experience 2025, Florida

Customer Experience 2025, scheduled for July 14-16, 2025, in Orlando, Florida, is a premier event hosted by Frost & Sullivan. The event provides actionable insights into elevating customer satisfaction, reducing churn, and increasing revenue. Featuring workshops, panel discussions, and expert keynotes, attendees will explore innovative CX strategies, data-driven decision-making, and the role of AI in improving customer engagement.

• Date: July 14-16, 2025

• Location: Loews Royal Pacific Resort, Orlando, Florida

• Agenda: 

  • Innovative CX Strategies: Explore actionable methods to exceed customer expectations and build long-term loyalty.
  • Data-Driven Insights: Learn how to effectively use customer data to tailor personalized experiences and improve service.
  • AI and Automation in CX: Delve into AI tools that enhance customer engagement and streamline processes.

• Target Audience: CX leaders, customer service managers, and digital transformation executives from industries like retail, hospitality, healthcare, and finance.

• Keynote Speaker: The Council is made up of forward-thinking leaders in customer service, experience, operations, and marketing. They are dedicated to empowering their teams and improving lives through innovative business practices, fostering collaboration, and driving impactful change.

• Registration Link

49. CXFS 2025, USA

The CXFS 2025 will be held on July 15-16, 2025, in Boston, USA, focusing on customer experience within the financial services sector. Attendees will explore strategies for digital transformation, optimizing digital touchpoints, and building customer loyalty. The event offers over 10 hours of networking, including personalized meetups where participants can benchmark with industry trend leaders and gain actionable insights into tackling key CX challenges specific to financial services.

• Date: July 15-16, 2025

• Location: Boston, USA

• Agenda: 

  • Financial CX Strategies: Sessions focused on enhancing customer experience within financial services.
  • Digital Tools and Transformation: Explore the latest technologies shaping customer engagement.
  • Networking and Best Practices: Share insights with industry peers.

• Target Audience:  CX leaders, financial services professionals, and digital transformation executives.

• Keynote Speaker: 100+ Industry experts

• Registration Link

50. Customer Contact Week Asia, Singapore

The Customer Contact Week Asia 2025 will take place from July 15-18, 2025, in Singapore. The attendees will showcase cutting-edge CX technologies and automation solutions. Attendees will explore AI-driven customer service, omnichannel strategies, and ways to improve operational efficiency. The event offers opportunities to engage with industry trend leaders and peers, gaining valuable insights on the latest contact center trends and best practices to stay competitive in the evolving CX landscape.

• Date: July 15-18, 2025

• Location: Singapore

• Agenda: 

  • CX Innovation: Explore cutting-edge strategies for AI-powered customer engagement and automation.
  • Digital Transformation: Learn about omnichannel solutions and how to integrate them for seamless customer journeys.
  • Interactive Networking: Collaborate with top leaders to share insights and solve business challenges.

• Target Audience: Customer contact professionals, CX leaders, and digital transformation experts.

• Keynote Speaker: 

  • Anila Fredericks: Head of Customer Service Operations, Telstra,
  • Darko Popovic: Chief Operations Officer, Multitude Bank.
  • Maple Chang: Director of Customer Contact Centre, CPF Board; and many more famous personalities.
• Registration Link

CX Events in August'25

51. The Customer Show, Australia

The Customer Show will be held on August 13-14, 2025, in Melbourne, Australia, and is Australia's largest customer experience (CX) event. It is a comprehensive gathering that brings together key decision-makers and innovators from the CX ecosystem. With its focus on CX transformation, discussing future trends, customer journey mapping, personalization, and leveraging AI for enhanced customer engagement, the event offers a mix of keynote presentations, interactive workshops, and case studies designed to empower attendees with actionable strategies for improving customer experience and engagement.

• Date: August 13-14, 2025

• Location: Marvel Stadium, Melbourne, Australia

• Agenda:

  • CX Innovations in a Digital-First World: Understand how digital tools are reshaping customer engagement and expectations.
  • Personalized Customer Journeys: Learn how personalization at scale can enhance customer loyalty and satisfaction.
  • Customer Service Automation: Explore cutting-edge automation solutions that reduce friction and improve service delivery.

• Target Audience: CX leaders, marketing executives, customer service professionals, and digital transformation experts.

• Keynote Speakers: 

  • Mina Samaan: Head of SEA, Vonage.
  • Steve Dillon: of APAC Architecture, Pingldentity.
  • Carrie Norman: Former Chief Member Officer, Legalsuper;
• Registration Link

CX Meetings in September'25

52. Inbound’25, California

Inbound 2025, set for September 3, 2025, in San Francisco, California, is a major event for marketing, sales, and customer success professionals with 11000+ in-person attendees, 100,000+
 Livestream views, 200+ speakers. Hosted by HubSpot, it features inspirational keynote speeches, actionable breakout sessions, and expert panels. Attendees can explore the latest trends in inbound marketing, customer experience reimagination, and automation.

• Date: September 3, 2025

• Location: San Francisco, California  

• Agenda: 

  • Automation Mastery: Learn how to streamline processes with advanced automation tools.
  • Creative Growth Tactics: Unveil new approaches to growing your brand creatively and effectively.
  • Marketing for the Future: Explore cutting-edge strategies driving inbound marketing innovation.

• Target Audience: marketing professionals, sales leaders, customer experience (CX) executives, and business development managers from a wide range of industries, including technology, retail, and SaaS.

• Keynote Speaker:  -TBA-

• Registration Link

53. Contact Centre Summit, England

The Contact Centre & Customer Services Summit, held on September 8-9, 2025, in Manchester, England, is a focused event that connects contact center and customer service professionals with solution providers. The event includes one-on-one meetings, keynote presentations, AI and automation in customer service, Personalizing customer experience, Data-driven insights for better contact center operations,​ and industry-led discussions to explore innovative strategies for improving contact center efficiency and customer service delivery.

• Date: September 8-9, 2025

• Location: Hilton Deansgate, Manchester, England

• Agenda: 

  • Industry-Led Keynotes: Learn about the latest advancements in AI-driven customer support and automation technologies.
  • Focused One-on-One Meetings: Participate in pre-scheduled business meetings with solution providers tailored to your needs.
  • Interactive Sessions: Engage with peers to discuss challenges and solutions in improving contact center efficiency

• Target Audience: Contact center leaders, customer service professionals, and solution providers.

• Keynote Speaker: -TBA-

• Registration Link

54. Customer Relationship and Marketing Meetings, France

The Customer Relationship & Marketing Meetings, held from September 16-18, 2025, in Cannes, France, is a business-focused event designed for professionals in customer experience, digital marketing, AI, e-commerce, and data. The event offers pre-organized one-on-one meetings between decision-makers and solution providers, enabling attendees to explore innovative solutions in customer relationships and marketing. This exclusive event also features networking sessions, a gala evening, and various exhibitions tailored to help businesses enhance their customer strategies.
                       Some key figures of this event are +2500 participants per day, 190 exhibitor stands, and +5000 meetings one-to-one.

• Date: September 16-18, 2025

• Location: Palais des Festivals et des Congrès, Cannes, France

• Agenda: 

  • One-on-One Business Meetings: Engage with top decision-makers and solution providers in tailored, pre-scheduled meetings to explore specific solutions.
  • Plenary Conferences: Join expert-led sessions on AI, customer experience, and digital marketing strategies.
  • Networking Events: Build connections during exclusive evening receptions, including a welcome cocktail and gala dinner​

• Target Audience: Senior decision-makers in customer relationship management, digital marketing, e-commerce, and AI from B2B and B2C sectors.

• Keynote Speaker: -TBA-

• Registration: Starts in early June.

Conclusion

CX events and conferences are a great way to gain knowledge about the latest CX trends, best practices, and technologies, and implement them to deliver great customer experiences. In these events, experienced professionals, thought leaders, and experts share their knowledge and expertise which help other professionals to get good ideas and stay updated in the competitive market.

Attending a CX event not only helps you get good learning but also provides you with opportunities to network with like-minded people in the top industry trends and develop lasting connections. You also get opportunities to connect with delegates, suppliers, solution providers, and product marketers which can help you in your business. Moreover, you get information about the latest tools that can help you boost customer experience.

Zonka Feedback is one such survey app that you can use to create surveys, collect customer feedback, measure customer satisfaction, and take action to manage and improve the overall customer experience. With its advanced features like skip logic and real-time feedback alerts, it helps you customize your surveys, collect actionable feedback, and take instant action to improve CX and prevent churn.

It also provides a free trial. Try Zonka Feedback for free for 14 days and see how it helps you boost customer experience and overall business growth