Hosted by Sonika, Co-Founder and Product Director of Zonka Feedback, this webinar provides a comprehensive guide to implementing feedback and complaint resolution systems in healthcare.

• Building Structured Feedback Systems: Learn how to design a system that captures patient insights at the right touchpoints.

• Effective Complaint Management & CAPA Processes: Discover actionable strategies to manage complaints efficiently and drive continuous quality improvement.

• Leveraging Feedback for Compliance & Care Enhancement: Turn patient feedback into insights that improve care quality and streamline compliance reporting.

• Implementing Feedback Collection Mechanisms That Work: Explore practical tools and techniques to ensure seamless patient feedback collection across all channels.

This session equips healthcare providers with actionable strategies to build satisfaction, loyalty, and trust. 

A well-structured patient feedback system is essential for:

✔️ Enhancing patient experience & satisfaction
✔️ Ensuring quick resolution of complaints & grievances
✔️ Driving quality improvement initiatives
✔️ Meeting NABH compliance standards effortlessly

By implementing an effective feedback program, healthcare providers can build patient trust, improve reputation, and enhance overall service quality.

This webinar provides a step-by-step guide to setting up these mechanisms effortlessly.

📍 On-Premises Surveys: Use tablets, kiosks, and QR codes to capture feedback in real time.
📍 Post-Visit Follow-ups: Automate SMS, WhatsApp, and email surveys to gather patient insights.
📍 Online Feedback Collection: Embed forms on your website or patient portal for seamless responses.
📍 Complaint Tracking & Resolution: Set up structured workflows to address patient complaints effectively.