Spa Feedback Form Template

How to Use Zonka Feedback's Spa Feedback Form Template?

Here are a few simple steps to quickly set up your Spa surveys and start collecting customer feedback.

1. Click on 'Edit this Template': Click on the 'Edit this Template' option on this page. You’ll be able to access the pre-built Spa survey Template.
2. Customize the template: In the survey builder, you can go a step ahead by customizing the template to add branding elements. Access various customization features like white-labeling, answer piping, survey logic, pre-fill data, customizing question types, and more to make your surveys dynamic and engaging.
3. Preview the survey: Before sending the survey, click on preview to see how the customers will perceive the template.
4. Save the survey: After previewing the spa feedback form, click on ‘Save’ button.
5. Prepare for distribution: With your survey ready, move towards the distribution. When sharing the survey, make sure that you choose the right channel to best engage your customers for effective feedback collection.

Zonka Feedback offers you multi-channel sharing options for running Spa Surveys effectively. Here are some of the channels you can tap into while sharing your Spa surveys:

1. Offline Surveys 

For starters, you can set up survey kiosks in your Spa or Salon premises at customer touchpoints like Check-in or Check out. This can be done using Android or iOS devices like tablets, mobile phones, etc. to take survey offline without internet and sync feedback to your account once connected to internet.

You can also use survey kiosk to collect customer info as a part of registration process; the data that can be further used to engage the audience by sending promotional and discount related messages.

2. SMS Surveys 

One of the most effective ways to collect spa customer feedback is by sending them surveys via SMS. You can create short surveys with rating scales like Star Rating or Smiley Rating to quickly capture customer feedback on their experience with the spa appointment along with the ease of booking the appointment itself.

3. Email Surveys

In case you are engaging with customers on email, you can send them various types of email surveys from asking about the booking process, to the spa experience itself. You can send them in-signature surveys, embed surveys in your email body or share survey link for ease of feedback collection.

4. In-app Surveys

 If you have an app for your salon or spa, you can trigger in-app surveys like pop-up surveys, embed surveys, slide-outs at multiple customer touchpoints to get in-moment feedback from customers effectively.

5. Integrations

 The platform offers multiple native integrations and APIs to create custom integrations. This way, you can trigger surveys using your current tools by integrating with Zonka Feedback. Whether it’s a helpdesk like Zendesk, Freshdesk, Intercom, or CRMs, like HubSpot, Pipedrive, Salesforce, etc. you can easily send surveys and sync back responses in real-time to enhance feedback management and automating workflows.

Using Zonka Feedback's Spa Evaluation Form Template

Ready to take your spa services to the next level? Implement Zonka Feedback's professionally designed Spa Feedback Form Template with just a click. The form template can be used for measuring overall satisfaction of your clients as well as identify areas of improvements as per specific goals. Here are some of the ways in which you can use the spa feedback template - 

1. Spa Customer Satisfaction Feedback

The Spa Feedback Form Template can seamlessly capture feedback on premises using kiosk setups and measure the satisfaction of incoming clients with ease. 

2. Lead Capture Form

Other than measuring feedback on spa services, you can also customize and edit the questions in your form template to capture customer data. This can be done at the reception rather than handing out physical forms which can be painful to fill out. With this, you can easily create a database to keep track of new and repeat customers.

3. Post Spa Service Feedback

Get client feedback once the service is provided to measure the overall customer experience. This gives you opportunity to analyze your services like massage, staff skills, products used, etc. You can easily identify areas of improvement in your service and improve your services for better. 

4. Staff Service Evaluation

Use the feedback form template to actively measure staff performance and keep them in loop with real-time alerts and notifications. Run an analysis of the feedback ad identify your top performing staff. You can also assess if extra training is needed so that you can introduce training programs to enhance staff's productivity. 

5. Get Sign-ups for Loyalty Program

Use the form template to engage more customers by asking them to sign up for loyalty programs by offering additional discounts. This can do wonders in boosting your customer loyalty and overall spa guest satisfaction.

Key Features of Zonka Feedback's Spa Feedback Form Template:

1. Personalize Surveys: Design surveys that fit your unique treatments and services. Start with pre-built questions on ambiance, therapist skills, and treatment effectiveness, or customize with your own questions and rating scales. Add your logo, colors, and theme to create a brand-aligned experience. Skip logic, pre-filled data, and answer piping let you tailor questions to each guest's journey.
2. Real-time Responses: Access responses to your spa feedback forms instantly in the Unified Response Inbox. Tag, note, and assign tasks to quickly address concerns and show guests you value their feedback. You can access advanced reporting and analytics features that allow you to decipher open-ended feedback, track trends, staff performance, and much more.
3. Multi-channel feedback - Reach customers with your surveys wherever they are with multi-channel survey capabilities. Send SMS surveys after appointments, embed surveys in your spa app after bookings, or place kiosks in waiting areas. Online channels like email and website pop-ups let you gather feedback remotely.
4. Multi-lingual Surveys: Create surveys in the language your customers speak with multi-lingual spa feedback forms. Offer surveys in their preferred language and easily understand open-ended responses with the intuitive dashboard.
5. Automate Workflows: Free your team from manual tasks! Set up automated emails for appointment reminders and thank you notes, trigger alerts for negative feedback, send reminders for incomplete surveys, and track progress towards closing the feedback loop. Focus on creating a seamless and unforgettable spa experience.

Types of Questions to Include in Spa Feedback Form Template:

Understanding the Relaxation Journey:

• Star Ratings: Gauge overall bliss, focusing on key areas like treatment effectiveness, therapist skills, ambiance, and value for money.
• Smiley ratings: Capture instant impressions of the spa environment, service attentiveness, and overall zen factor.
• Multiple Choice: Uncover guest preferences: desired massage styles, ideal amenities, reasons for choosing your spa, and likelihood of returning for more relaxation.
• Open-ended questions: Encourage guests to share their spa highlights, suggest improvements, describe memorable moments of tranquility, and voice any specific concerns encountered.

Pinpointing Spa Specifics:

• Yes/No Buttons: Streamline responses on crucial aspects like locker convenience, treatment clarity, product quality, and accessible facilities.
• Radio Buttons: Make it easy to compare preferences - preferred massage styles, specific amenities used, enjoyment of relaxation areas, and value perception of add-on services.
• NPS (Net Promoter Score): Ask the gold standard question: "On a scale of 0-10, how likely are you to recommend our spa to friends and family?"

Why Feedback Matters in the Spa Industry?

In the current competitive landscape of the wellness business, spa services are not just about relaxation; they are also about creating memorable experiences so the customers keep coming back. Here the customer feedback plays a pivotal role in shaping those experiences. 

While positive feedback validates the excellence of your spa service and acts as a robust marketing tool, negative feedback collected from a well-structures spa feedback form template can provide valuable and deeper insights into driving continuous improvement.