Quick CSAT Template

Ready to take it a step further? 

With Zonka Feedback, you can have your quick CSAT survey up & running in a few minutes. Once you set up a free account, click on use this template & start using the template by editing the questions. Further, you can build and customize your CSAT surveys in minutes. You can use additional follow-up questions and logic questions, identify key drivers and reasons for customer feedback.  

List of Quick CSAT Survey Questions

The following questions are included in this Quick CSAT Survey Template.

• How satisfied are you with your experience with our company?

• What is the primary reason for your rating?

FAQs about Quick CSAT Survey Template

1. How do you measure customer satisfaction? 

For measuring customer satisfaction, you need to have a survey. A typical quick CSAT survey ask the respondents with the CSAT question (be it smiley face, star rating or any other) depending on your business. The rating question will be followed by additional, open-ended questions, asking for the users to explain the reason for their score. 

     2. What are the customer satisfaction survey questions? 

This quick CSAT survey template has two questions which will go as follows: 

• How satisfied are you with your experience with our company? 

• What was the primary reason for your rating? 

Just remember to keep your topics relevant and appropriate. For example, ask questions regarding customer sentiments. 

     3. Where can I use this Quick CSAT Survey template? 

At your touchpoint, you can use a QR code. Another option is to send the customer an email or SMS survey once the service is completed. If you don't have internet access, you can use kiosks, mobile devices, or tablets to conduct offline surveys.