Detailed Post Purchase Satisfaction Survey Template

Detailed Post-Purchase Satisfaction Survey Template Questions

1. 1. How satisfied are you with your overall purchase experience?
   • Extremely dissatisfied
   • Somewhat dissatisfied
   • Neutral
   • Somewhat satisfied
   • Extremely satisfied
2. 2. How would you rate the quality of the product/service you received?
   • Poor
   • Below average
   • Average
   • Good
   • Excellent
3. 3. Did the product/service meet your expectations?
   • No, it was extremely disappointing
   • No, it fell short of expectations
   • Maybe, it was okay
   • Yes, it met my expectations
   • Yes, it exceeded my expectations
4. 4. How would you rate the value for money of the product/service?
   • Poor value for money
   • Below average value for money
   • Average value for money
   • Good value for money
   • Excellent value for money
5. 5. How satisfied are you with the customer service/support provided?
   • Extremely dissatisfied
   • Somewhat dissatisfied
   • Neutral
   • Somewhat satisfied
   • Extremely satisfied
6. 6. How likely are you to recommend our product/service to others?
7. 7. To what extent do you agree with the following statement? It was easy to navigate and use our website/store to make the purchase
   • Strongly disagree
   • Disagree
   • Somewhat disagree
   • Neutral 
   • Somewhat agree
   • Agree
   • Strongly agree
8. 8. Did you experience any issues or problems during the purchase process?
   • Yes
   • No
9. 9. Please describe the issues or problems you encountered.
10. 10. How like are you to make a future purchase from us?