Use the Online Airline Satisfaction Survey Template to gain insights about your airline services from passengers. This feedback template asks passengers about their in-flight experience and what they think the airline can improve on.
Airline Passenger Satisfaction Survey is a great way to allow your passengers to share their valuable feedback and gain insights about your airline services. It helps you measure passenger satisfaction, track the performance of the crew members, identify improvement opportunities, and build amazing travel experiences.
9
11
2 mins
This template includes the following questions that will help you measure passenger satisfaction, track staff performance, and build better experiences:
You can easily customize this airline feedback form by adding, removing, or modifying any questions in this template to make it more suitable for your survey requirements. Here are some questions you can consider adding to your airline passenger satisfaction survey depending on your survey needs and the touchpoints at which you are sharing your survey.
(NPS question with 0-10 rating scale)
These questions cover a range of aspects related to passenger experience with airline services. However, you can further customize them according to their relevance according to the touchpoint of surveying the passengers.
Make the most of Zonka Feedback's Free Airline Passenger Survey Template to gain valuable insights into passenger satisfaction after their flight experience. Follow this step-by-step guide to optimize the usage of this template:
By following these steps, you can effectively collect feedback from airline passengers, gaining valuable insights to enhance their overall experience.
Crafting and executing effective online airline passenger satisfaction survey can be a complex endeavour, but with the right airline passenger feedback software, the process becomes streamlined, enabling you to extract valuable insights from your passengers. Zonka Feedback emerges as a robust tool for post-flight surveys, providing powerful features specifically designed to enhance your feedback collection process.
Enhance your online airline satisfaction survey using Zonka Feedback's customizable templates and online forms. Tailor pre-built templates to address various aspects of the passenger's journey, allowing you to modify survey questions based on your survey objectives and specific touchpoints in the airline experience.
Navigate through the airline customer satisfaction survey intelligently with Zonka Feedback's skip logic and question branching. Customize the survey flow based on passenger responses, ensuring a personalized and efficient survey experience for each participant.
Stay proactive in addressing airline satisfaction feedback with Zonka's automatic response alerts and notifications. Receive instant alerts for incoming customer feedback or negative responses, facilitating prompt resolution of concerns and enhancing overall passenger satisfaction.
Seamlessly distribute airline satisfaction surveys through email, SMS, website, or other online channels. This flexibility ensures that you capture insights from passengers at different stages of their post-flight experience, depending on the channels through which the transaction is conducted.
Streamline the post-flight passenger journey with Zonka Feedback's automated workflows. Trigger online surveys at different touchpoints like after reservation or just after the flight, capturing valuable insights at key moments of the passenger's post-flight experience.
Move beyond mere data collection with Zonka Feedback's actionable customer feedback loop. Take informed actions based on received airline satisfaction feedback, effectively closing the loop and ensuring a continuous cycle of improvement for your airline services based on passenger insights, thus preventing passenger dissatisfaction and improving overall service quality.
Constructing a comprehensive airline feedback survey involves integrating various question types to glean thorough insights from passengers. Explore diverse question formats to tailor your feedback online forms to address the specific requirements of post-flight feedback.
Evaluate passenger satisfaction following a flight using Customer Satisfaction (CSAT) rating questions. Utilize a five-point rating scale with options represented through adjectives (Excellent to Poor), self-explanatory smileys, star ratings, numbers, and more. Explore options such as:
Clearly defined and consistent scales, such as 1 to 5, empower passengers to effortlessly express their satisfaction levels regarding the post-flight experience.
Gain in-depth insights into passengers' post-flight experiences by incorporating open-ended questions. Encourage respondents to provide feedback on the reasons behind their ratings, capturing complaints, suggestions, and special experiences they may want to share.
Analyzing open-ended responses provides a deeper understanding of passenger sentiments, helping identify areas for improvement in the flight and transaction process and meeting passenger expectations.
Streamline feedback collection with efficient multiple-choice questions in your airline feedback survey. Offer single or multiple response options, incorporate ranking questions to gauge preferences, and organize the survey for standardized analysis. For example:
"Among the aspects of this flight, which ones do you find most satisfying?"
By incorporating these diverse question types into your airline feedback survey, you can gather comprehensive insights to enhance and optimize various aspects of the flight experience.
The airline feedback template is designed to measure passenger satisfaction and track the performance of your flight crew, providing valuable insights to enhance the overall airline services.
You can easily customize the template by clicking on 'Edit this Template.' This allows you to modify, add, or remove questions according to your survey objectives and the specific touchpoints you want to evaluate.
The template includes questions related to demographics, frequency of flying, and specific aspects of the flight experience such as aircraft rating, seating comfort, luggage space, cleanliness, and more.
Absolutely! You have the flexibility to add, remove, or modify any questions in the template to make it more suitable for your airline's survey requirements.
Incorporating open-ended questions allows passengers to share in-depth insights about their experiences. Encourage them to provide feedback on the reasons behind their ratings, suggestions, and any special experiences they'd like to share.
Depending on your specific needs, you can consider adding questions about the check-in process, boarding experience, in-flight entertainment, cabin crew professionalism, food and beverage satisfaction, punctuality, baggage claim, and overall likelihood to recommend the airline.
You can distribute the survey through various channels such as email, SMS, website, or within your airline's mobile app. Utilize different channels based on the touchpoints of the passenger journey.
Yes, Zonka Feedback provides a free trial for 7 days to allow you to try any template for free and see how you can leverage it to boost the passenger experience.
Web Surveys%201.svg)
Email Surveys%201.svg)
SMS Surveys
WhatsApp Surveys%201.svg)
In-App Feedback%201%20(1).svg)
In-Product Feedback%201.svg)
Offline Surveys.svg)
In-App Mobile SDK
.svg)
%201%20(1).svg)
.svg)
.svg)
Salesforce 
HubSpot
ActiveCampaign
Pipedrive
Mailchimp
Zendesk 
Intercom
Freshdesk
HelpScout 
Front
Jira
Slack 
MS Teams
Webex
Zoom
Google Sheets 
Zapier 
Integrately
Make 
Webhooks 
Developer APIs
