Customer Onboarding Satisfaction Survey Template

Customer Onboarding Satisfaction Survey Questions

1. 1. How satisfied are you with the overall onboarding experience?
2. 2. How would you rate the clarity and ease of understanding of the setup instructions?
3. 3. Were you able to successfully complete the initial setup without encountering any major issues?
   • Yes
   • No
4. 4. Please provide more details about the issues you during setup process.
5. 5. How would you rate the responsiveness and helpfulness of our customer support team during the onboarding process?
6. 6. Did you find the onboarding materials (tutorials, videos, guides, etc.) useful in helping you set up the product?
   • Yes
   • No
7. 7. Please let us know why the onboarding materials were not helpful and your suggestions on how we can improve them.
8. 8. On a scale of 1 to 5, how confident do you feel in using the product after completing the onboarding process?
   • 1 (Not at all confident)
   • 5 (Extremely confident)
9. 9. How likely are you to recommend our product to others based on your onboarding experience?
   • 0 (Not at all likely)
   • 10 (Extremely likely)
10. 10. Do you have any additional comments, suggestions, or feedback regarding the onboarding process?