Collect Feedback Across All Customer Channels

Yes, you can use our Survey Tool to collect feedback from e-commerce app users with our In-App SDK survey distribution feature. It allows you to take feedback at multiple touchpoint within the app, send notifications, survey reminders and take feedback at crucial times like post-checkout, new feature update, and so on.

While choosing the Best Survey Software, it’s best to look out for features that offer freedom to customise, distribute and streamline feedback management in the simplest way possible. Some features of a good software may look like:

1. Survey customization, white-labelling, personalisation, and survey-logic

2. Ability to measure CX metrics - NPS, CSAT, & CES

3. Multi-channel distribution (web, in-app, in product, offline, email, SMS, etc.)

4. Integration with other tools like CRMs and HelpDesks

5. Response-Action workflows and automation

6. Real-time alerts and feedback

7. Actionable report and in-depth customer insights

Yes, you can easily customize your surveys using Zonka Feedback. You can customise the branding by putting your logo, your background, choose the type of question, and choose the overall size and look of the survey for your website, product, retail store, and so on.

Yes, you can use your existing Help Desks and CRMs to trigger surveys. Zonka Feedback allows integrations with your existing tools. It also enables creation of custom integrations using APIs and Webhooks.

Yes, you can implement Zonka Feedback Website Tool on your eCommerce website. In fact, you can choose to survey your customers throughout their visitor journey from the moment they land on your website to post-purchase. You can survey them at touch-points including, visit intent survey, product or catalogue survey, post-check out survey and more. 

The platform gives you vast question options to choose from. You can use CX metrics questions (NPS, CES, and CSAT), button choice, smiley rating, 5-scale rating, comment box, contact information, radio matrix, and so on. To know more, start your free-trial today.

Zonka Feedback Survey Tool offers advanced reporting to easily view, monitor, and analyse survey responses. Here are a few types of reporting features you get:

1. Snapshot Report - An overview report to get a quick summary and analysis of responses. 

2. Response Insights - Get insights of all survey responses and CX metrics (CSAT, CES, NPS).

3. Location Insights - Analyse and compare the performance and scores based on the locations.

4. Team Performance Report - Analyse and compare team member performance on each metrics. 

5. Response Inbox - See all your feedback responses in one place in real-time.

6. Trends Report - Monitor how survey responses and metrics have changed over time. 

7. Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured data.