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Zonka Feedback + Zapier

Automate Workflows with Zonka Feedback & Zapier Integration

Add and update new survey responses

Create leads and contacts in CRM and other tools when a new response is added in Zonka Feedback. Also, update existing contacts based on new feedbacks and responses received.

New Survey Response notification

Trigger notifications and alerts or set up tickets in different apps when a new survey response is received in Zonka Feedback.

Condition-based integration

Add conditions for triggers like adding a response if gender is female or sending a notifications if customer satisfaction question response is low.

Take feedback across multiple channels

SMS

Tablets & Kiosks

Online

Send email surveys to customers after interactions. Embed rating questions for quick responses and personalize follow-ups based on feedback.

Get Started with Email Surveys ➝ Email Channel 1-1 - NPS

Distribute surveys via SMS for instant feedback collection. Great for post-purchase, service evaluation, and appointment-based industries.

Get Started with SMS Surveys ➝ SMS Channel 1-1 - CES

Set up dedicated feedback kiosks in physical locations like hotels, hospitals, and restaurants. Users can submit responses via touchscreens for instant feedback.

Get Started with Kiosk Surveys ➝ Offline- kiosk-1

Embed surveys within mobile apps to capture real-time user feedback. Trigger surveys based on app interactions, transactions, or user actions to improve experience.

Get Started with In-app Surveys ➝ In-app Mobile SDK - Channel - CES