Elevate Experience with Spa & Salon Feedback Software

Enhance your spa and salon services with comprehensive feedback software. Capture real-time client insights, improve service quality, and create personalized experiences that keep clients returning. Elevate satisfaction effortlessly.

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Lead Capture Data Form

Capture potential client requests flowing seamlessly, grow your spa and salon customer base, boost online booking, and drive data-driven decisions effortlessly with Zonka Feedback.

Spa & Salon Satisfaction

Gather client feedback post-service via kiosks or survey apps, enhance customer satisfaction, use detailed client notes, and make interactions feel genuinely personal.

Spa Staff Evaluation Feedback

Evaluate salon staff performance through customer feedback, improve service quality, train your customer support team, and ensure wow-worthy client experiences at every touchpoint.

Loyalty Program Surveys

Boost customer loyalty with seamless loyalty programs sign-ups, integrate marketing and appointment confirmations, and strengthen lasting client relationships for higher retention.

Location & Agent-based CX

Track & Manage Feedback for Multiple Locations & Frontline Staff

Use salon and spa surveys to easily you easily track and manage feedback across multiple spa and salon locations. Monitor frontline staff performance, identify areas for improvement, and ensure consistent service quality across your entire network.

Location-based CX
Salon/Spa Staff Feedback
Leaderboards & Reports

Integrations

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

Sync CX Data: Automatically sync CX data with your systems.
Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
APIs and Webhooks: Build custom integrations and workflows.

Explore all Integrations

Intercom

Integrate feedback seamlessly into Salesforce to personalize customer journeys, predict churn, and drive growth with actionable insights.

Zendesk

Embed NPS Surveys inside Zendesk emails, signature or trigger surveys after a ticket is updated, solved, or closed.

Freshdesk

Create Contact Lists in Zonka Feedback based on conditions and filters. Use these lists to send Email Surveys.

Help Scout

Measure Team Performance and Customer Loyalty by embedding NPS Surveys inside Help Scout conversations.

Integrations & APIs

Use Integrations and APIs to trigger NPS Surveys and measure Customer Loyalty at the right time.

WebHooks

Deliver real-time feedback alerts via Webhooks, enabling instant action and seamless integration into workflows.

 Powerful Salon Management Software

Everything You Need to Deliver Exceptional Spa & Salon Experience

Zonka Feedback offers a powerful spa and salon feedback software to help business owners build and scale their feedback management programs. Collect valuable feedback, measure customer satisfaction, gain real-time performance metrics, and automate closing the feedback loop to improve day-to-day operations.

AI Survey Builder

Design surveys effortlessly with AI, pre-defined templates, and advanced customization, supporting multiple languages and comprehensive question types.

Multi-channel Feedback Collection

Collect feedback seamlessly across email, SMS, web widgets, in-app surveys, and offline modes, ensuring broad and consistent data capture.

NPS, CES, and CSAT Surveys

Measure loyalty, effort, and satisfaction with specialized survey tools, offering detailed insights into customer experience metrics.

AI-driven Platform

Build an intelligent feedback system with AI-driven surveys, sentiment analysis, and automated categorization. Detect negative feedback, analyze trends, and use AI-powered insights to make data-driven decisions and optimize customer experience as well as business performance.

Workflow Designer

Automate feedback management with customizable workflows, ensuring timely follow-up actions and closing feedback loops efficiently.

Advanced Reporting

Create customizable, location-based, or agent-based reports filtered by CX metrics, questions, and attributes.

Collaborative Response Inbox

Centralize customer feedback management with a shared inbox for your customer support team. Assign feedback, use tags, track responses, and foster real-time collaboration to enhance the customer's experience and build lasting client relationships.

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

See More Customer Stories

Product Tour

Elevate Experience with Spa & Salon Feedback Software

Lead Capture Data Form

Spa & Salon Satisfaction

Spa Staff Evaluation Feedback

Loyalty Program Surveys

Trusted by 1000+ Brands Globally

Location & Agent-based CX

Track & Manage Feedback for Multiple Locations & Frontline Staff

AI Analytics

Uncover Hidden Opportunities with AI Analytics

Integrations

Connect and Manage Feedback with the Tools You Use

Intercom

Zendesk

Freshdesk

Help Scout

Integrations & APIs

WebHooks

Ensure Enterprise CX Excellence

Data Security & Compliance

SSO and User Permission

Data Hosting & Localization

Enterprise-grade Services

Everything You Need to Deliver Exceptional Spa & Salon Experience

AI Survey Builder

Multi-channel Feedback Collection

NPS, CES, and CSAT Surveys

AI-driven Platform

Workflow Designer

Advanced Reporting

Collaborative Response Inbox

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Powering 2,000+ of the best customer experiences

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POPULAR TEMPLATES

RESOURCES

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