BUILD RETAIL FEEDBACK FORMS
Use a simple WYSIWYG Survey builder to ask any questions in your retail feedback form.
Choose from 30+ question types
Use NPS, CES and CSAT questions to measure Feedback. Choose from questions like likert scale, dropdown, button, comments and more.
Customize Survey Design with Themes
Use pre-set survey themes or create your own with background, colors, font, logo and more.
Create Dynamic Surveys
Build multilingual, logic based surveys using answer piping to make your surveys dynamic.
Use Variables & Pre-Fills
Pass hidden data to your surveys or pre-fill fields like bill number, products purchased.
Retail Store Feedback FormGet feedback of buyers at your retail store and improve their experience with retail store feedback form.
Shopping Mall Feedback FormImprove customer satisfaction at shopping complexes with shopping mall feedback form.
Departmental Store Feedback FormSet up survey kiosks at your store and instantly capture buyers' sentiments using Departmental Store Feedback form.
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eCommerce Feedback FormGet feedback on your eCommerce website at various touchpoints throoughout customers' buying journey with eCommerce Feedback form.
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Employee Satisfaction SurveyCapture customer feedback on retail store employees and measure their satisfaction with the stafff with employee satisfaction survey form.
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Loyalty Program Sign upKeep your buyers engaged by offering discounts, sale announcements, and other benefits with Loyalty Program Sign Up form.
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Mall Contest Entry FormSet up kiosks to capture details of customers interested in mall contests quickly with Mall Contest Entry Form.
Get instant feedback using 100% customizable website surveys.
Microsurveys
Microsurveys to get instant feedback from your users
Feedback Button
Place feedback button anywhere in your website or web product
Slide Outs
Left and Right Slide-outs enabling you to get instant feedback
Pop-ups
Conditional pop-ups to capture feedback
Exit Surveys
Detect when the user is exiting the website and survey them
Embed & Links
Embed or Link surveys anywhere on your website
Take Feedback on iPads, Android Tablets and Kiosks using Offline Survey App.
iOS Surveys
Use iPad Survey App to take on-premises feedback through iPads and iPhones.
Android Devices
Turn Android Tablets & Smartphones into Feedback Devices to take real-time feedback.
Kiosk Feedback
Set up touchscreen devices as Kiosks to take unattended feedback.
Offline Surveys
Take feedback and collect responses without Wi-Fi. Sync anytime.
Measure Customer Feedback with Email Surveys.
Email Survey Invitations
Send customized Email Surveys to customers with Survey Link.
Embedded Email Surveys
Add Survey Question directly in Email body and get higher response rate.
In-Signature Email Surveys
Insert Survey Question in Email Signature to get feedback.
Scheduled Email Surveys
Schedule Email Surveys to be sent at a later date and time.
Email Survey Triggers via Integration
Trigger email surveys from the CRMs, Help Desks and others tools you use.
Take Customer Feedback through SMS Text Surveys.
One-click SMS Surveys
Send SMS Surveys with feedback form link to customers with customized SMS.
SMS Surveys with Integrations
Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems nd more.
Run surveys on-the-go, on mobile devices.
In-App Surveys
Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.
Responsive Mobile Surveys
Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.
Offline Surveys
Take feedback without WiFi, on the go and sync automatically.
QR Code
Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.
Customer Feedback with CSAT, CES & NPS Surveys in Intercom
Intercom Messenger Surveys
Add Survey to Intercom Messenger and get customer feedback on website and in-app.
Intercom Conversation Surveys
Allow Customer Success Agents to trigger Surveys in Intercom Conversations to gauge feedback.
Email Surveys
Send automated Intercom Email Surveys based on workflows.
Survey Workflow in Custom Bots
Add Zonka Feedback Forms & Surveys to an Intercom bot workflow
Intercom Post Surveys
Embed Survey Questions or Feedback Button directly in Intercom Posts.
Trigger Surveys using Native Integrations, Zapier and APIs
Helpdesks
Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.
CRMs & Marketing Automation
Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.
Trigger Email Surveys via APIs
Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.
Trigger SMS Surveys via APIs
Send SMS Surveys to customers based on events and triggers in tools you use with APIs.
Connect Apps with Zapier
Connect to more than 3,000+ apps and automate workflows with Zapier.
VIEW RESPONSES
With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.
View Response Inbox
View all feedback and responses in a Collaborative Response Inbox.
Filter Responses
Use Date, Response Choices, Contact Attributes, Variables to filter.
Tag Responses
Add Tags to responses. Flag them or mark them as urgent.
Add Tasks & Actions
Create tasks for team, take action and close the feedback loop.
Segment by NPS, CES & CSAT
View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments.
Manage Contacts
See Contacts with Responses & Attributes. Track Contact Activity.
Snapshot ReportThis is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.
Response InsightsGet Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Location InsightsHave multiple locations? Analyze and compare their performance and scores.
Team Performance ReportWith this get analysis and comparison of team member performance on each question and metrics.
Response InboxView and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
Trends ReportView and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
Text AnalyticsMake meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
Automate Workflows
Design workflows in an intuitive Workflow Design and trigger automatic actions based on Survey Responses.
Workflow Designer
With an easy-to-use Worfklow Designer, automate repetitive tasks and actions to scale up your CX Program.
Alerts, Notifications & Response Actions
Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses.
Segment Contacts & Trigger Actions
Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.
INTEGRATIONS
Connect your favorite tools for a seamless feedback management.
Sync Data
Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers
Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations
Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.
Global Brands
Countries
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In-App Mobile SDK
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Salesforce 
HubSpot
ActiveCampaign
Pipedrive
Mailchimp
Zendesk 
Intercom
Freshdesk
HelpScout 
Front
Jira
Slack 
MS Teams
Webex
Zoom
Google Sheets 
Zapier 
Integrately
Make 
Webhooks 
Developer APIs
