AI-Driven Retail Customer Feedback Software

Collect feedback across your retail stores, supermarkets & malls—from store layouts to checkout experiences. Use these insights to optimize store performance, improve customer satisfaction, and increase sales across all your locations.

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Retail Store Feedback Form

Gain insights into in-store experiences, enabling you to improve layout, product placement, and customer service.

Shopping Mall Feedback Form

Understand shopper preferences and mall amenities, allowing for better tenant mix and facility enhancements.

Departmental Store Feedback Form

Identify strengths and weaknesses across departments, helping you optimize product variety and staff performance.

eCommerce Feedback Form

Ask retail survey questions and collect feedback on website usability, product selection, and delivery, leading to a better online shopping experience.

Location-based & Frontline Feedback

Powerful Surveys for Retail Chains and Frontline Staff

Collect and analyze shopper feedback across multiple locations or stores to assess store and frontline performance, enhancing service quality. Trigger CES surveys to identify and address areas for improvement in frontline teams to ensure consistently exceptional shopping experiences throughout your retail chain.

Location-based Surveys
Frontline Feedback
Leaderboards

Real-time Alerts & Notifications

Automate Retail Operations & Enhance Buying Experience in Real-Time

Automate retail feedback collection with real-time alerts to store managers, customer segmentation, and CX reports. Quickly resolve customer concerns and enhance the customer experience with data-driven improvements to stay relevant in the competitive retail landscape.

Real-time alerts for Frontline teams
Email, SMS, Slack, and MS Teams Alerts
Workflow Designer
Closed Loop Processes

AI Analytics

Uncover Hidden Opportunities with AI Analytics

Effortlessly capture shopper feedback and let AI work its magic! With advanced AI analytics, gain deep insights into shopper sentiments and uncover customer needs and underlying trends across your retail stores. Leverage AI-driven insights to enhance customer experiences and improve retail operations—all with minimal supervision!

Sentiment and Guest Emotions
Themes and Entities
Urgency and Intent-Based Routing
Automatic Tagging

BUILD RETAIL FEEDBACK FORMS

Create & Customize your Retail Feedback Forms

Use a simple WYSIWYG Survey builder to ask any questions in your retail feedback form.

Choose from 30+ question types Use NPS, CES and CSAT questions to measure Feedback. Choose from questions like likert scale, dropdown, button, comments and more.
Customize Survey Design with Themes Use pre-set survey themes or create your own with background, colors, font, logo and more.
Create Dynamic Surveys Build multilingual, logic based surveys using answer piping to make your surveys dynamic.
Use Variables & Pre-Fills Pass hidden data to your surveys or pre-fill fields like bill number, products purchased.

TYPES OF RETAIL FEEDBACK FORMS

Set up different types of Retail Surveys

Collect retail customer feedback effortlessly to measure customer satisfaction, in-store experiences, and customer opinions. Gain actionable insights to refine retail customer service and optimize the retail business for continuous improvement and customer loyalty.

In-Store Shopper Feedback

Collect retail customer feedback in-store to improve shopping experience, service quality, and retail customer service, ensuring better customer satisfaction and business growth.

Shopping Mall Visitor Experience Survey

Measure customer satisfaction in malls to improve store variety, retail services, and facilities while meeting customer expectations and needs.

Store Insights Feedback Form

Use survey kiosks to gather real-time feedback, improve customer experience, and enhance retail feedback collection in department stores.

Online Shopping Experience Form

Collect customer feedback at key shopping touchpoints to improve website experience, checkout process, and boost customer loyalty.

Employee Satisfaction Survey

Assess retail employee performance, improve customer interactions, and enhance retail service quality through customer feedback surveys.

Loyalty Program Sign-Up Form

Engage retail customers by capturing sign-ups for loyalty programs, discounts, and offers to drive repeat business and customer loyalty.

Mall Contest Entry Form

Collect customer details via survey kiosks or online forms, increasing retail store engagement and participation in mall events.

Point of Sale (POS) Feedback Form

Capture customer feedback at checkout to measure service quality, improve the customer effort score, and ensure a smooth billing process.

In-Store Experience Survey

Measure retail customer experience by evaluating store layout, product availability, and customer satisfaction for business improvement.

Integration

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

Sync CX Data: Automatically sync CX data with your systems.
Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
APIs and Webhooks: Build custom integrations and workflows.

Explore all Integrations

Intercom

Integrate feedback seamlessly into Salesforce to personalize customer journeys, predict churn, and drive growth with actionable insights.

Zendesk

Embed NPS Surveys inside Zendesk emails, signature or trigger surveys after a ticket is updated, solved, or closed.

Freshdesk

Create Contact Lists in Zonka Feedback based on conditions and filters. Use these lists to send Email Surveys.

Help Scout

Measure Team Performance and Customer Loyalty by embedding NPS Surveys inside Help Scout conversations.

Integrations & APIs

Use Integrations and APIs to trigger NPS Surveys and measure Customer Loyalty at the right time.

WebHooks

Deliver real-time feedback alerts via Webhooks, enabling instant action and seamless integration into workflows.

 Powerful Customer Feedback System for Retail Stores

Everything You Need to Deliver Exceptional Shopping Experience

Zonka Feedback offers powerful retail feedback software to build and scale shopper feedback programs. Collect and measure customer feedback, gain real-time insights, and automate the customer feedback loop to enhance customer satisfaction and improve retail customer service.

AI Survey Builder

Design surveys effortlessly with AI, pre-defined templates, and advanced customization, supporting multiple languages and comprehensive question types.

Multi-channel Feedback Collection

Collect feedback seamlessly across email, SMS, web widgets, in-app surveys, and offline modes, ensuring broad and consistent data capture.

NPS, CES, and CSAT Surveys

Measure loyalty, effort, and satisfaction with specialized survey tools, offering detailed insights into customer experience metrics.

AI-driven Platform

Create intelligent retail feedback programs with AI-driven survey creation, sentiment analysis, and customer feedback tools. Automatically categorize retail customer feedback by themes and urgency, use AI translations, and generate summaries for data-driven decisions to enhance customer experience and customer satisfaction.

Workflow Designer

Automate feedback management with customizable workflows, ensuring timely follow-up actions and closing feedback loops efficiently.

Advanced Reporting

Create customizable, location-based, or agent-based reports filtered by CX metrics, questions, and attributes.

Collaborative Response Inbox

Centralize and manage all retail customer feedback responses, enabling team collaboration, issue tracking, and effective communication. Use this customer feedback tool to improve retail customer service, streamline the feedback loop, and enhance customer satisfaction directly from the platform.

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

See More Customer Stories

Product Tour

AI-Driven Retail Customer Feedback Software

Retail Store Feedback Form

Shopping Mall Feedback Form

Departmental Store Feedback Form

eCommerce Feedback Form

Trusted by 1000+ Brands Globally

Optimize Shopper Experience at every Interaction

Powerful Surveys for Retail Chains and Frontline Staff

Automate Retail Operations & Enhance Buying Experience in Real-Time

Uncover Hidden Opportunities with AI Analytics

Create & Customize your Retail Feedback Forms

Set up different types of Retail Surveys

In-Store Shopper Feedback

Shopping Mall Visitor Experience Survey

Store Insights Feedback Form

Online Shopping Experience Form

Employee Satisfaction Survey

Loyalty Program Sign-Up Form

Mall Contest Entry Form

Point of Sale (POS) Feedback Form

In-Store Experience Survey

Connect and Manage Feedback with the Tools You Use

Intercom

Zendesk

Freshdesk

Help Scout

Integrations & APIs

WebHooks

Ensure Enterprise CX Excellence

Data Security & Compliance

SSO and User Permission

Data Hosting & Localization

Enterprise-grade Services

Everything You Need to Deliver Exceptional Shopping Experience

AI Survey Builder

Multi-channel Feedback Collection

NPS, CES, and CSAT Surveys

AI-driven Platform

Workflow Designer

Advanced Reporting

Collaborative Response Inbox

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Powering 2,000+ of the best customer experiences

CX PLATFORM

SOLUTION

CX METRICS

CHANNEL

POPULAR TEMPLATES

RESOURCES

GUIDES & BLOGS

COMPANY

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