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Send Email Survey Invitations and Embedded Email Surveys
Microsurveys
Microsurveys to get instant feedback from your users
Feedback Button
Place feedback button anywhere in your website or web product
Slide Outs
Left and Right Slide outs enabling you to get constant feedback
Pop-ups
Conditional pop-ups to capture feedback
Exit Surveys
Detect when the user is exiting the website and survey them
Embed & Links
Embed or Link surveys anywhere on your website
Measure Customer Feedback with Email Surveys.
Email Survey Invitations
Send customized Email Surveys to customers with Survey Link.
Embedded Email Surveys
Add Survey Question directly in Email body and get higher response rate.
In-Signature Email Surveys
Insert Survey Question in Email Signature to get feedback.
Scheduled Email Surveys
Schedule Email Surveys to be sent at a later date and time.
Email Survey Triggers via Integration
Trigger email surveys from the CRMs, Help Desks and others tools you use.
Take Customer Feedback through SMS Text Surveys.
One-click SMS Surveys
Send SMS Surveys with feedback form link to customers with customized SMS.
SMS Surveys with Integrations
Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems nd more.
Run surveys on-the-go, on mobile devices.
In-App Surveys
Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.
Responsive Mobile Surveys
Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.
Offline Surveys
Take feedback without WiFi, on the go and sync automatically.
QR Code
Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.
Trigger Surveys using Native Integrations, Zapier and APIs
Helpdesks
Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.
CRMs & Marketing Automation
Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.
Trigger Email Surveys via APIs
Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.
Trigger SMS Surveys via APIs
Send SMS Surveys to customers based on events and triggers in tools you use with APIs.
Connect Apps with Zapier
Connect to more than 3,000+ apps and automate workflows with Zapier.
CREATE ENGAGING EXPERIENCES
Create and customize engaging surveys with a WYSIWYG Survey Editor.
Choose from 30+ Question Types
Dropdown, Date Picker, Likert Scale, Rating Questions, Contact Information - add any questions in your survey.
Measure the right Metrics
Measure CX Metrics - Net Promoter Score (NPS), Customer Satisfaction Score (CSAT) & Customer Effort Score (CES).
Survey Themes & Design
Choose from expert themes or design your own. Add your logo, background, colors to personalize surveys.
Dynamic Surveys
Skip Logic & Hide Logic
Create logic-based surveys to show relevant questions to respondents.
Answer Piping
Personalize your surveys by inserting answers to following questions.
Survey Redirects
Direct Survey at the end of the survey to desired URL based on conditions.
Survey Language
Make your surveys multilingual and allow respondents to choose survey language.
On a scale of 0-10, how likely are you to recommend this company to your friends and family?
To what extend do you agree or disagree with the folllowing statement? The company made it easy for me to handle my issues.
How satisfied are you with this product or service?
VARIABLES & PRE-FILLED DATA
Use Custom Attributes and variables to pass hidden information in Online Surveys and to enrich your responses and reports.
Survey, Contact & Hidden Variables
Use Survey Variables (from survey questions), Contact Variables (from contact attributes) or HIdden Variables (created on-the-fly) to pass information in your surveys.
Pre-Fill Survey Fields
With Variables, pre-fill survey fields so respondents can view and change.
Hide Survey Fields
Choose to show or hide survey fields where information is passed.
Automate Workflows
Design workflows in an intuitive Workflow Design and trigger automatic actions based on Survey Responses.
Workflow Designer
With an easy-to-use Worfklow Designer, automate repetitive tasks and actions to scale up your CX Program.
Alerts, Notifications & Response Actions
Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses.
Segment Contacts & Trigger Actions
Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.
Snapshot ReportThis is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.
Response InsightsGet Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Location InsightsHave multiple locations? Analyze and compare their performance and scores.
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Team Performance ReportWith this get analysis and comparison of team member performance on each question and metrics.
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Response InboxView and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
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Trends ReportView and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
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Text AnalyticsMake meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
VIEW RESPONSES
With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.
View Response Inbox
View all feedback and responses in a Collaborative Response Inbox.
Filter Responses
Use Date, Response Choices, Contact Attributes, Variables to filter.
Tag Responses
Add Tags to responses. Flag them or mark them as urgent.
Add Tasks & Actions
Create tasks for team, take action and close the feedback loop.
Segment by NPS, CES & CSAT
View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments.
Manage Contacts
See Contacts with Responses & Attributes. Track Contact Activity.
INTEGRATIONS
Connect your favorite tools for a seamless feedback management.
Sync Data
Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers
Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations
Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.
Easy to use
Online Surveys are very easy to create and use via link, web embed, QR code or through SMS or email.
Reach globlly
Online Surveys can be sent to anyone with access to Internet globally and they can respond at their convenience.
Real-time
You can send online surveys in real-time and get feedback from customers as soon as they fill up the survey.
Hidden Data in Online Surveys
You can pass information like name, email or any other details about the respondent in the online surveys.
Mobile Responsive Surveys
The surveys are fully responsive and look great on mobile devices.
Send manually or via APIs
You can send online surveys manually or trigger via APIs.
Global Brands
Countries
Surveys per month
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Offline Surveys
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Salesforce 
HubSpot
ActiveCampaign
Pipedrive
Mailchimp
Zendesk 
Intercom
Freshdesk
HelpScout 
Front
Jira
Slack 
MS Teams
Webex
Zoom
Google Sheets 
Zapier 
Integrately
Make 
Webhooks 
Developer APIs
